DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,228 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,228 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish there was an option to give no stars. For the second time the Milton Keynes driver said nobody was in, not true. Took a photo of a house that is 150 metres away. I tried to call customer service and they are as useless as the drivers. The house has its own postcode.”

Helpful Report

Posted 1 year ago

“Came out of my garage recently to get my parcel from DPD as I'd done many times before to be met by a driver with a bad attitude demanding I go back, thru the garden, thru the house to appear back at my front door. I declined given I'd NEVER had to do that before. So he drove off & now I find every parcel that gets to the local depot is sent back to the retailer. DPD customer service say this is due to the address being wrong, the addresses are fine. Particularly irritating is the fact I've just watched a driver leave a parcel at a neighbour's front door. We also got a parcel delivered to one of my relatives at a different address, once again dumped at the front door without even ringing the bell. What a petty bunch of individuals! Pity that zero isn't an option.”

Helpful Report

Posted 1 year ago

“DPD have dopey drivers. One in particular called Amandeep, he took picture of some random street saying he left calling card because I was not home. He went to wrong address, picture was of street I live in an apartment block of five floors. This driver has been to my door before and delivered but on this occasion he didn't bother instead just took pic of sum street and said he missed me. DPD are rubbish but cheap that's why companies use them, they are cheaper than the rest because they are rubbish. I hope they go bankrupt before the end of this year.”

Helpful Report

Posted 1 year ago

“2 deliveries a week apart and both times driver stated ‘sorry I missed you’. Delivery was not attempted on either occasion. Then had to collect from local drop off location. The 2nd time the drop off was not even my local one and had to travel several miles to collect. Absolutely disgusted with dpd - some of their drivers are lazy and just don’t deliver. I have read the other reviews and my opinion is that dpd is now the worst delivery service”

Helpful Report

Posted 1 year ago

“The worst delivery company ever 🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮🚮”

Helpful Report

Posted 1 year ago

“Every time we have a parcel delivered by DPD, the driver never knocks on our door, and marks us as 'not in' despite us being at home. This is incredibly frustrating as many times I have worked from home specifically to wait for a delivery. This is an ongoing problem, and DPD offers very little opportunity to complain about service.”

Helpful Report

Posted 1 year ago

“Utter pathetic! We have clear delivery instructions for occasions no one is home. We live on a busy Main Street. Last 3 deliveries, parcel dumped on a neighbours front door, dumped on our front door step and today driver didn’t even get out van, I received email of a blurry pic as he was driving past. Our neighbour actually seen van coming along the road, slow down and keep on driving so that makes sense with blurry picture. All 3 occasions we’ve been home and the delivery instructions haven’t been followed. Total waste of time trying to get in contact with DPD, half an hour to get on live chat just to be told sorry and if there’s anything I wanted to add to delivery instructions so this didn’t happen again? Aye and what use will that do if the driver doesn’t get out van!! HOPELESS I hope DPD will be taking action against these clowns you have working for them these days.”

Helpful Report

Posted 1 year ago

“Pathetic! Firstly, can't follow instructions, secondly didn't even arrive and said that they were here, never again in my entire life would I ever use these people or recommend them....”

Helpful Report

Posted 1 year ago

“Sent small Christmas package to Germany and recipient was charge a £10 'handling' fee. No customs fees applied. Another DPD rip off!”

Helpful Report

Posted 1 year ago

“Both my orders at Matras.direct.nl webshop were delivered rapidly free of charge, in a great condition by a kind, polite courier on December 8 and December 9, 2023. Ordered coolgel top mattresses Blue Magic in sizes 120x200 and 90x200 and 2 molton waterproof fitted sheets for protection of the new mattresses. Delivery status could be checked via track & trace given by seller Matras Direct.”

Helpful Report

Posted 1 year ago

“Paid for 12 noon delivery Saturday 9th dec parcel never attempted was up from 730 am cocky bloke on phone says they have photo evidence it was attempted at 828am I asked for evidence to be sent via email which a company of their size are unable to do , they take your money but can’t keep their side of the agreement Absolute cowboys DPD”

Helpful Report

Posted 1 year ago

“Lazy driver, did not ring the bell, took picture from vehicle away from property. Seems he does not like walking up the stairs. Next day to "attempt" redelivery but did the same thing. I think if parcels cannot be left in a safe place, they will just make it appear that the customer wasn't home then will let you pick up your parcel from a pickup point. They have developed this bad habit. Rang customer support but they can't ask driver to come back. Then you can't chat properly as it is automated, unable to converse with you.”

Helpful Report

Posted 1 year ago

“They don’t deliver packages to the addresses. Lazy drivers claim you’re not home and make you go to a pick up location. I wish business would stop using them for delivery.”

Helpful Report

Posted 1 year ago

“We are a business and about 10 of our suppliers used DPD to deliver stock to us daily. I have noticed that our suppliers slowly changed from DPD to FedEx and others and owe begun y to o ask why.?? My sorry I now have only 1 supplier left that used DPD for our deliveries and were desperate to get an order in on Friday so we have submitted an order as normal to make sure we will get parcel in time as it was very important . Friday morning before 9:00 our business open time DPD (regular driver over 6months delivering to us) sent a picture to local depot (distrus ws have missed you) we will be back Monday . I have called DPD and talked to the office diverted to (India and South Africa)however they could not help. So I have contacted my supplier and try said they always have issues with DPD on Friday so they will rearrange it to Saturday since I need it for a customers on Saturday. I thought great……. I had another confirmation from DPD my parcel will be delivered on Monday so I’m now in processing of getting rid of DPD delivery’s at my business moving forward. They don’t have a local office where I can contact and arrange my own collection when I need it desperately. Now how we do business letting customers Down and I can understand why only 1 suppliers left using DPD. Kind Regards”

Helpful Report

Posted 1 year ago

“Dpd local driver in Newbridge is a nasty piece of work. After constant complaints to dpd HQ he still persists in blocking my access to my property when doing collections. When I confronted him he has become abusive telling me that he works for himself and not dpd. Dpd have had several complaints about fhis driver and nothing gets done about it. Next time I'll play him at his own game”

Helpful Report

Posted 1 year ago

“Would give a zero stars if possible. First attempt "oops issue has arisen at our depot will update you within 24 hours". 1 week later not been updated. Find out seller has requested they return the item as not delivered. Re-order. "sorry we missed you" without even attempting delivery, plus a photo of a curbside and hedge that is not even in the vincinity of the delivery address. Customer Services made every excuse possible, changing their story every time, which even a toddler would be able to rip apart .... promised that it would 100% be delivered next day. Just received another "oops" message saying "your parcel is delayed due to unexpected issue". Tracking says it never went back to the depot. I am amazed at the shocking lack of customer service when I have spoken with them "through chat", and the fact it is very obvious that someone within DPD has either lost the package and they can't own up to it, or it has gone "walkies". Don't touch DPD with a barge-pole. Even Evri are better !!!!!”

Helpful Report

Posted 1 year ago

“Horrible customer service. My parcel to the US was lost by DPD. They have not come back to inform me about their 'investigation' and don't respond to my request for reimbursement. Their customer service phone number does not allow to speak to an agent. Not reimbursing me amounts to fraud! Any advice is appreciated.”

Helpful Report

Posted 1 year ago

“DPD is one of the worst parcel services in the UK with very poor customer service. It's the fourth time the driver has ignored delivery details and marked the customer as unavailable. DPD UK, if you don't take action, having a customer service agent like Anikit will only bring you more one-star ratings. Recently, I had to wait four hours for your support team's response on WhatsApp chat. Anikit only gave me 20 seconds to disconnect the chat, which I believe he is doing to everyone, and it's a shameful practice. Please take a look at the chat. It's such a shame.”

Helpful Report

Posted 1 year ago

“Damage , dead flowers delivered, box crushed and open, driver did not ring door bell just left box open on step. He took a photo of house number but not box as well. Poor service, will not use again.”

Helpful Report

Posted 1 year ago

“Worst delivery service ever”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,228 reviews