DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,639 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company. Never turn up 😡”

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Posted 1 year ago

“In both a business & personal experience DPD are ooor, unreliable and liars. If you are a company using DPD to send items, stop otherwise they will drag your reputation down to the point your customers will go elsewhere”

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Posted 1 year ago

“Useless. Said I was out, not true, so now being forced to collect next day from shop over a mile away. Clear driver was never on road.”

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Posted 1 year ago

“Claim they can't find my address. I live in a cul-de-sac. Asked me to contact Amazon with more address details, who have confirmed there are full address details with the parcel. Also sent me a confirmation notice that they couldn't deliver for 30 minutes in the future. Interesting.”

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Posted 1 year ago

“Very poor. My item was meant to be delivered 16th, never came. Had a message to say now 17th between 12pm to 1pm. Got home on lunch break and a message from DPD stating driver of DPD Marius sorry I missed you and unable to deliver. I gave MY OPTION YESTERDAY to leave on the PORCH! BUT for good measure I went home during this time. No attempt was made ny Marius and no card either. I have cctv at my property of 4 cameras and no one came this time. It's because it was a heavy item the driver didn't want to walk to my house and just pretend I was not in and left. EVEN IF I was not I'm I submitted my preferred option was leave it at my porch, why didn't he leave there..... very upset and now I'm waiting for Monday which was meant to be a gift to someone special. Total not acceptable and I will be writing a complaint about this driver falsifying that he tried to deliver”

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Posted 1 year ago

“Deliver to a wrong address 1 hour late, do not bother to call, then told they will try to deliver again after a further 2 days.”

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Posted 1 year ago

“I do not recommend! Worst courier company!!!!!!!!”

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Posted 1 year ago

“Delivery failed for 2 days in a row bad ever service the driver did not call trash”

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Posted 1 year ago

“Twice now been given a day and time for next day delivery. Booked a day off work and driver did not show up. Instead, update on the website that the driver missed us. Waste of time!”

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Posted 1 year ago

“Zero stars. Complete idiots. Go to the wrong address and then send you a message saying you weren't there. Customer service don't speak English. Time wasters of the highest order...possibly criminal,...certainly retarded.”

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Posted 1 year ago

“Drivers are lazy and very rude and lie about delivering items. Dpd customer service is pointless only allowing options for redelivery which dont arrive!”

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Posted 1 year ago

“Firthst DPD lost the parcels then on second shipping delivered 4/5 and reported 5/5 - which is causing a lot of trouble on refunds!! Customer service worse than useless - either badly trained or deliberately trained to exasperate their customers (since they hung up on me TWICE I believe the latter to be true!)”

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Posted 1 year ago

“Worse company ever and mostly dpd driver are Bulgarian gypsy never delivered parcel they all liers”

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Posted 1 year ago

“Completely lied they were coming twice never appeared they're not interested in helping pure scam merchants big companies take note”

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Posted 1 year ago

“DPD has got to be by far the worst company I have ever had to deal with. They fob you off every time you try to contact. Give you as little information as they possibly can. Not to mention only deliver your parcel when they can actually be bothered. Awful company ran by a bunch of idiots. Place needs closing down.”

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Posted 1 year ago

“The package was supposed to be delivered on a Wednesday, however the driver attempted delivery at the wrong address, I know this because the picture he attached to the failed delivery was not my house. I called DPD customer service and they told me they would attempt to deliver it again that day before 8 pm, but it did not arrive. I was told it will be delivered the next day. I saw the delivery driver approach my door. He scanned the label from his pocket, took a picture of the front of my house, and started walking off. I managed to stop him, he told me that he hadn't been given my parcel as the depot could not find it and they told him to take the label, scan it, take a picture of my house and record it as an attempted delivery so they can at least be paid for the attempted delivery. I spoke to DPD over the phone again and they spoke to the depot and informed them they could not find my package that morning. This is very disrespectful, If they had lost my package they should have informed me and not made false attempts at delivery just so they can get paid. After theyve been caught out the cancelled my delivery and somehow magically found the package to send back to the sender. I think they just scanned a return label and faking a return which will magically get lost so that they dont get caught. Does anyone know where i can make a formal complaint?”

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Posted 1 year ago

“Truly one of the most incompetent couriers in Greece (and that speaks volumes). Unable to find the most simple delivery address, lazy and simply awful customer service. Having made hundreds of orders from Amazon and then delivered through the many terrible Greek couriers this company is in the top three worst couriers you will ever experience. You have been warned.”

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Posted 1 year ago

“Why a joke. If I could give it minus 10000 I would of done. The driver went to a completely different address even when using my post code. Took picture of the address he went too LOL. I called customer services and he spoken to the driver which said he went to the wrong address and will deliver before 5pm which is when his shift is over, also the guy who I spoke to over thr phone said that he will keep track off it and keep me updated. Will nothing happend. Ots now 6:08pm and no parcel, no communication from customer service which is an absolute joke. Went to call them back and it said that my parcel will be delivered thr next day. Seriously now. I will name and shame this company all over social media which I am very good at, as this has to be the worse delivery company I've come across. A joke is a nice way of saying it.”

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Posted 1 year ago

“Delivered once then returned to sender Their app said at depot after 1 delivery I purchased next day delivery 8 till 12 said oops something wrong then tryed another day same thing happened Been charged 2x £9 99 through their app for no service as parcel returned and was not at depot Contacted customer service tryed to fob me off saying no payments taken and refused to give me ref number for complaint seems their policy to fob you off to bank Even tryed for me to contact the sender lol Keegan ther customer service Sarcastic and not helpfull when shoukd be concerned there's a flaw in the system now I have had to raise dispute to bank for return payments alarm bells should have been noticed with 2 transaction for 1 failed service I have contacted sender to say anymore delivery's hss to be royal mail or lose account will never ever use dpd again it's even theft”

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Posted 1 year ago

“They do not deliver after 15 hour! I'm working and have no one to get the package.Ive sent an email to ask for 16 hour ! Guess what! They gave no sh......it on that! Called customer service! Hahahahàaa! They gave me an "Retreat point address" that already 3 years ago CUT the collaboration!!!!REASON?!?! THE WAY DPD TREAT EVERYONE!!! Call again customer service!!! Guess what?!?!?? Gave me another address!!!!Where!?!?! No mens land!!! I'll see tomorrow!!!!! PLEASE!!! BEGG YOU!! IS THERE SOMEONE HAVING AN IDEEA TO STOP THIS FRAUDE STAY IN BUSINESS??????? Meanwhile,my stuff is WHEREEEEEEEEEE????????”

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Posted 1 year ago

DPD is rated 1.1 based on 5,639 reviews