DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,227 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,227 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Mehran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have since discovered my parcel was delivered by ANGILO to the wrong address and was not advised of this.The delivery information is false and I did NOT receive the item as reported by the driver.I would suggest never to use this service. Roger R.”

Helpful Report

Posted 1 year ago

“I should have read the reviews before using this people.DPD has ruined my Christmas.All goods bought from Nigeria worth £500 gone down the drain just like that.They are still investigating it and my friends said once it gets to that ,forget it.Why are they still existing as a company?This is ridiculous.”

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Posted 1 year ago

“i got a message on the app saying im next so i was waiting for the driver only to get another message saying sorry we missed you the driver took a photo off my front door from way out in the van to say he had been to my house but i have a doorbell camera and there was no one near my door and no card to prove hewas at the door dpd driver didn't even try my house and it's not the first time either.”

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Posted 1 year ago

“Couldn't be anymore unhelpful if they tried.”

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Posted 1 year ago

“I waited in for my delivery yesterday, allegedly 17.38 and 18.38 on 21 December. It didn't arrive and on the tracking there was a note to say that Laurentiu was running late but would deliver my parcel yesterday evening. INeedless to say it did not arrive. This is not the first time that DPD has failed to deliver to me, especially when my slot is after 3pm. I am expecting my delivery between 4-5pm. I hope it does.”

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Posted 1 year ago

“When i read other people complains I would repeat the same as I experienced several times the same thing. Service is disaster, customer support even more. Never use DPD, there are other companies which are far and by far more reliable than DPD which if I had power I would close that company imediatelly”

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Posted 1 year ago

“I can reiterate what Nick Pain has said below . The same happened to me. Tells you it’s a few stops away ..doesn’t come and then says attempt made ..not home ..complete rubbish. They even had the cheek to say neighbour refused ! Customer services talk to you then when you get to registering a complaint they say they can’t hear you ..phone must be faulty and cut you off! This company should be closed ..they are a disgrace”

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Posted 1 year ago

“Ordered three times with DPD next day delivery and they have NEVER arrived the next day. Twice they have claimed, they 'missed me' when I was in the house. They did not even show up at my address and just claimed they missed me because they did not have time to deliver the parcel. The other time, they just said cancelled it for no reason other that they just could. What a disgusting company this is. How it is even allowed to operate is beyond my comprehension.”

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Posted 1 year ago

“They own "The worst delivery" award. They never attempt to do the address delivery. They just tell you you were not home and deliver it to the pickup point on the order side of the city .... When you call "customer service", they tell you it's your fault, and they can't do anything about it. They can't cancel, return, or change the delivery address even if they haven't dispatched it yet.”

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Posted 1 year ago

“DPD didn't set up a tracking number. The delivery address can't take anything without the number. I can't get my order. That didn't stop them sending me a shot of the driver pretending to hand over the parcel.”

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Posted 1 year ago

“only one delivery attempt and then parcel sent back to sender- i am now out of pocket. delivery driver is liar as he said he made three delivery attempts yet only appears on cctv once! avoid using this company”

Helpful Report

Posted 1 year ago

“Yet another awful experience of being let down by DPD! Their online tracking tells you they are on their way when they are not. They then make out that they tried to deliver when it is blatantly untrue. They were posting online at 8pm that they were still a dozen drops away. Then suddenly they change the post to say that they attempted to deliver at 6pm but nobody was in which was quite untrue. Really shoddy and unprofessional.”

Helpful Report

Posted 1 year ago

“Awful! Promised delivery at a very specific time slot. Didn’t arrive. Then received another text giving another specific time but again nothing turned up. Since then, no communication, no delivery and no apology. A total waste of my day staying in for a delivery that never happened. Unbelievable company that shouldn’t be allowed to take charge of peoples parcels. DO NOT TRUST AND DO NOT USE!”

Helpful Report

Posted 1 year ago

“It's an appalling courier. They shouldn't exist and should disappear as they only stress customers losing people's parcels. I live on a first floor and they left my parcel in the parking outside and they dared to say "successfully delivered" . A very expensive parcel that I never received because the smart, hard working courier left it outside. If your service is to leave items outdoors don't bother to come here. You don't delivered anything you just drop them in the middle of the road, creating caos and stressing people. What service is that?”

Helpful Report

Posted 1 year ago

“So I get the email with an allocated time slot for delivery and I make sure I'm home all day just incase it comes early.....then the husband phones to say he'd received a text to say that they'd attempted to deliver said parcel but nobody was home to receive it. Funny that as I was sat on my bottom watching out of the window for pretty much the whole hour and sometime before and after(just incase) and nobody turned up let alone knocked the darn door. Apparently a card was put through the door too,this clearly is online or completely invisible as that too is not there. Fuming is an understatement. If said driver returns tomorrow remains to be seen.”

Helpful Report

Posted 1 year ago

“the driver I wont name him here, comes in a non DPD van and just leaves my parcels outside my front door without ringing the bell even when i am in. (I have a video ring doorbell). I order PC components from overlockers as I build PCs as a hobby. This driver is leaving thousands of pounds of delicate PC hardware outside my front door in the rain, sometimes the first I hear that I have had a delivery is a email from DPD saying my parcel has been left in the front porch. now I don't have a front porch my door leads out onto a main road where apart from wet parcels they could be stolen. I have now phone the DPD customer complaints department twice they promise that it will be sorted out and nothing is done. 5 parcels now from overlockers just left outside in the rain totally easily costing over £3000. I have informed Overclockers that I cannot now risk ordering from them again because they use DPD who I am sure is a very big DPD customer, they are disgusted that the parcels are not being delivered properly obviously because if one gets ruined by the rain or stolen Overclockers will be my first point of contact. I always thought DPD were the crème of couriers always on time delivery's and reliable. Now I don't know if the driver is subcontracted i expect so seeing as he is not in a DPD van or uniform. It makes me very angry that DPD customer services are not taking my complaints seriously. that is why I am leaving the appropriate feedback and i will be ringing them again shortly. below is just one of the parcel reference numbers so far I have 5 with video evidence. By the time i get to the front door the driver is is his white van at the end of the road otherwise i would confront him as to what he is doing. I am expecting a DPD delivery anytime now from overlockers so I will be waiting to see what he does now as it is pouring down with rain.”

Helpful Report

Posted 1 year ago

“Failed to deliver as couldn’t find address the first time. Second time only two items were delivered, when there should have been six in total but they’d marked off all delivered. Rung customer service which was a nightmare. Girl on the phone was cocky, arrogant and rude. Got another delivery the next day but still one item missing! Rung Amazon told me to contact DPD, emailed DPD who then told me to contact Amazon seller. Amazon customer services advised to file a police report as the item was stolen. I would never trust DPD again.”

Helpful Report

Posted 1 year ago

“AWFUL, AWFUL, AWFUL, JUST AWFUL. AVOID USING DPD. THEY CARE NOT ONE JOT FOR THE PROBLEMS YOUR HAVING WITH THEM. CLEARLY SHOWN IN THE HORRIFIC REVIEWS THEY GET. NO STARS WOULD BE RIGHT. A JOKE.”

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Posted 1 year ago

“I was home, my door was open, and I was sat near my door, I received an email saying failed delivery my order will be available from a local pick up the next day, I spoke to customer service where I was told Amazon had requested this, I have an anxiety disorder that prevents me from going into shops, and explained this, eventually she said the depot would contact me, which they didn't, and then I received an email saying it was ready to collect from the local pick up. I phoned again the customer service, and was told they tried to deliver I wasn't in, and that the location was correct, and I had to collect the parcel. I was in, at home, near the door, no one tried to knock, or deliver my order to my address, really upset, and worried about future orders arriving. For year DPD was very reliable, Chris was the same driver and was very friendly and really great at delivering, but haven't seen him since June, and there have been issued since then.”

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Posted 1 year ago

“Useless beyond belief. I received an email on the day of promised delivery saying 'unable to deliver'. Why? every other delivery service can find our house! Why could'nt they!? Useless.......They did not attempt another delivery as stated, and the goods have now been returned to sender. Stress !! do not use this company.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,227 reviews