DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,226 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 deliveries. First to Post office 3 miles away in spite of me filling in complete details and instructions on line in response to DPD message saying they failed to deliver when promised. Two journeys to collect as discovered PO shut all weekend (12 miles). Second (labelled as plants) dumped in open countryside in sub-zero temp. at side of remote road - not at the property they stated and not with a person. Fortunately spotted by farmer neighbour - "everyone needs good neighbours" DPD says and this is certainly true if you are ever to locate your parcel. The advertised telephone number 0121 275 0500 did not function at all and alternative telephone number I found cut out every time at end of automated voice and beginning of wait-period to speak to a person. Hopeless! Emailed the CEO and got immediate concerned response call from "Escalations Team Manager" but, so far, explanations inadequate. No idea how their address-finding system works or is it just some drivers can't be bothered? Never had these problems before.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting customer service. I received a text to say they would be back Monday with my parcel as I was out. Did not return Monday and after enquiring discovered they had left it at the post office. When I rang customer service the woman was extremely rude and unhelpful. Clearly could not be bothered.Ordered from Amazon. Maybe they need to use a different courier company.”

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Posted 1 year ago

“This company used to be good and don’t understand what is going on now? I was expecting a delivery today that is actually a birthday present, I reached London 5am this morning and I went to sleep in a sofa next to the door to make sure I wouldn’t missed my parcel I also put an alarm for 12pm as my delivery time window was 12:20pm to 13:20pm but for my surprise 12:37pm I got a text saying “ sorry we missed you and your driver won’t be back today “ I have a camara outside my house and the driver never showed up, also no picture of my front door on the website neither a we missed you card. I called customer services right away only to be told that she was trying to get in touch with the driver but the driver who was assigned to my order but longer working for DPD meaning they didn’t know who was the driver who has my parcel because the one who was showing in the system was not longer working for them. Completely Unacceptable, out of word to describe how bad this company has become.”

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Posted 1 year ago

“Fast reliable service one of the best couriers around never had a problem”

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Posted 1 year ago

“Disgusting service, beware and don’t use them”

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Posted 1 year ago

“Avoid at all costs. Everything that is bad about any company is found in this one company. Rude, arrogant, incompetent, mendacious, argumentative. They should be avoided at all costs”

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Posted 1 year ago

“They opened my packaging and stole items worth £500. Retaped the package and left it at the building door without getting in contact with me.”

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Posted 1 year ago

“DPD lost/stole a mobile phone due to be delivered to me. This is forgivable, especially around Christmas when they're likely to have hired lots of temporary staff. What's unforgivable, is refusing to raise an investigation, despite confirming that a parcel is 'missing' if it doesn't get scanned in every 24hrs. Instead, both the tracking status on their website and app simply suggested "Your parcel has been delayed due to an unexpected issue in your area". There was no way to contact DPD via the website and their telephone line (when I eventually found the number), went direct to state exactly the same robotic response - no way to speak to an advisor. The online bot was the worst I've ever encountered. Truly dreadful. The only way to contact a human was to download their app. Disgrace to force customers to do this. When I eventually got through to an advisor, I was told told to raise the case with the sender. Whereas this is the correct process, they absolutely refused to even start the investigation without the seller raising the issue with them. Whoa! You've just admitted its lost! Surely it's also in your interests to trace a £1200 package, likely stolen by your own staff?! When I asked to complain, they refused to provide their complaints procedure or details about their regulator. Even when the complaint was picked up by their complaints team, both these requests have still gone unanswered and ignored. I'll be sure to do everything I can to avoid this shambles of a company in future. Shame on you DPD”

Helpful Report

Posted 1 year ago

“I have been waiting 2 days for these muppets to collect a package for 48 hr delivery, failed to collect again today and now want me to rebook for Monday if they ever achieve incompetence it would be a significant improvement, wish I had gone to parcellforce, I won’t ever use this shower again”

Helpful Report

Posted 1 year ago

“Tossers did not bother knocking or ringing dumped a 20kg parcel in a post office a mile away to be collected by an 81 years old pensioner.”

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Posted 1 year ago

“Just awful, 3 missed deliveries in a row”

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Posted 1 year ago

“Driver claimed he tried to deliver and no answer. Its a lie as I was waiting for the parcel on the hour slot he didn't even bother to try!”

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Posted 1 year ago

“The parcel was damaged and not taken care of at all. No point making a claim as they play frustrating and waiting game. Long claim forms, documentation and photographic evidence. After months if you are still chasing they will find something and say its NOT covered under their policy.”

Helpful Report

Posted 1 year ago

“If DPD message you and promise the delivery any time after 4 pm forget it. For the second time in three weeks my parcel has gone to a collection point NOT in my local town. Collection point is over 30 minutes away In a neighbouring town and when I asked them for compensation for the additional fuel to drive to get the parcel they suggested I contact the company I bought the goods from. Absolute joke plenty of other decent courier companies out there do not use DPD”

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Posted 1 year ago

“An unbelievably bad experience with DPD. I sent a parcel on the 11/12 next day delivery, two days later it is shown as delayed at Bolton. tracking has shown that ever since. Several calls to customer services who were uninterested and not helpful at all, trying to suggest that it was beyond the 14 days from delivery to enquire about losses. I told them that it had not been delivered but they did not want to listen. Latest is today I have been told it's lost and there is nothing that can be done about it.”

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Posted 1 year ago

“shocking lack of communication Two days on the run - time off work to wait for delivery Two days on the run - no delivery made. Today - no contact possible until after noon. Status "At Lincoln Depot" (again)”

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Posted 1 year ago

“The driver stopped at the gate I was walking towards it he just drove off How to describe this sh... non service But then these mega delivery companies don't care about reputation pay minimum wage demand Max from drivers 98 deliveries was my number”

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Posted 1 year ago

“Paid for next day delivery been sat at home waiting and apparently my driver knocked and we missed him? Lies! Now they want us to go and pick up from a shop tomorrow and will let me know when it's ready? Customer service don't help AT ALL so no point in calling, apparently there is proof he knocked but couldn't send it to me? AVOID ANY DELIVERIES WITH THEM, seems to be a running theme reading the reveiws”

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Posted 1 year ago

“This was an Amazon Prime order. Our delivery never arrived, despite us being at home (both days of DPD attempting to deliver) and a large notice was attached to our gate to identify delivery address. We tried to organise a re-delivery date and the option was not available on the website. When we made telephone contact we were mid conversation with a DPD staff member who told us there were no options for re-delivery and the call was cut off. This is an appalling service. We were left with no product, no option to get it, and £80 short on my bank account. Would have put NO stars if we could. Get Real. DPD sucks.”

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Posted 1 year ago

“This is the third day in a row that my driver seems to have experienced delays delivering my parcel to the DPD pickup location I selected. I called customer service today to find out how they haven’t been able to make it in 3 consecutive days and apparently it was because the place was closed and the driver took a picture to prove it. Let me just state that the location I chose is a 24hr/365 days a year petrol station that is always open. I just so happened to be walking on the same road during the call so when the call ended I decided to see if it was closed. I walked in and asked the clerk if they had been closed for the past 3 days and he looked confused and said no they are always open they never close, hence operating 24hrs. The driver has clearly lied about my delivery and I suspect is up to no good. I will also be chasing compensation for being blatantly lied to. Do not use DPD unless you have no other possible option. Service is despicable, what a way to kick off the new year!”

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Posted 1 year ago

DPD is rated 1.1 based on 5,226 reviews