DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,639 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST SERVICES EVER!!! FRAUDULENT ! They deliver (or not ) parcels to random address and put up fake photos and signs. Absolute nightmares !!”

Helpful Report

Posted 2 years ago

“We ordered some electrical equipment. Tuesday morning dpd informed us it would be delivered that day. As nobody was home, we requested items to be left at a safe place. They wer not. Instead we were informed they try to deliver next day. As I was home all day waiting for courier imagine my astonishment on hearing that there was nobody home and the package was on it's way to the depot. I contacted live chat immediately they checjed the address and promised to deliver next day. Today we were waiting for the package and also for another one to be delivered by dpd. Another package came as planned but the other courier did not deliver because... there was nobody home. Shame on you lying cheaters.”

Helpful Report

Posted 2 years ago

“Totally garbage service, waited in all day for a parcel, never went out only to receive a message, tried to deliver but no answer they said , rubbish waited in all day, told me to pick parcel up tomorrow???? Cowboy service”

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Posted 2 years ago

“Zero stars. Delivery driver did not ring doorbell, but placed a card in communal entrance stating a failed delivery. Minutes later an email from DPD stated that I was not at home ( I was) and as such, my parcel would be ready for collection the next day at a newsagents located miles from my home! I do not drive and there is no public transport to location. I contacted DPD and explained that the location is in an unsafe area, furthermore, there is no public transport, however they stated that I had no other option. Fortunately the sender has recalled the parcel and will arrange for Royal Mail to deliver. DPD are the worst delivery service.”

Helpful Report

Posted 2 years ago

“If I could give them 0 stars, I would. I used DPD to return x2 toilets worth £279 & paid over £28 for delivery. When booking the delivery, I labelled the items as TOILET PANS. They were packaged in their original packaging (unopened from Victorian plumbing), with fragile tape. The boxes displayed multiple large pictures of toilets on each box, with big letters METRO PAN along with the toilet dimensions, so the contents of the boxes were VERY clear. The receiver sent me pictures of the state of both of the boxes, dirty, ripped & crushed externally, and inside, the toilets were smashed to smithereens. At least 50 pieces each. I raised a claim & was told via an automated message that there is nothing they can do as they were prohibited items. However, at no point in the buying process was I directed to prohibited items. Why accept the contract if they are prohibited?! ZERO care was taken with the parcels. Trying to get hold of DPD is nigh impossible - chat fails, automated phone number takes you to the depot and round in circles, then get through to B2B which isn't the right dept, whatsapp doesn't handle these queries, customer service is useless & won't put you through to claims, no emails work... So I've lost hundreds of pounds. Will NEVER use DPD again. JOKE of a company. AVOID.”

Helpful Report

Posted 2 years ago

“I have ordered from companies that use DPD a number of times. I will NEVER do it again. Each time i have done this it has never gone smooth. If you are lucky they will leave it outside the main door on the block of flats, which in itself is not ideal, but today i received a message to say he tried to deliver but i was not home and he is not in area again today. I am home, the buzzer did not go, it is not hard to buzz my flat to be let in!!! Appaling service! So any companies that may visit this site, i would think very carefully about the courier service you use because you will end up losing customers. Rant over.”

Helpful Report

Posted 2 years ago

“Absolute time wasters. 3 delivers thus far in 2 weeks failed.”

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Posted 2 years ago

“no card, no message , I ran and no parcel 🤬😡 I took an hour off from work to receive the parcel and the tacker showed they are 15 mins away, literally went to put mu cup in the kitchen , someone banged the front door metal postal thing and drove off , no card, no message , I ran and no parcel received. SO dear company either you fire this sort of drivers or close your business if they act like thugs, Definitely its not gonna help you in long run by upsetting massively people waiting for delivery, the driver in the app was named as Joseph (Portsmouth)could be a fake name. ID***TS”

Helpful Report

Posted 2 years ago

“TERRIBLE. AWFUL. DO NOT USE THEM. YOU WILL NEVER GET YOUR PARCEL”

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Posted 2 years ago

“Jayden a pleasant young man offered to help with my heavy box ...his customer service is outstanding”

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Posted 2 years ago

“Stupid people. All of them!!!! I am actually raging! Driver Yadwinder never turned up and their customer service cannot do anything either. I paid extortionate amount for next day delivery only to not get it. I am furious and this is not the first time. Businesses needs to stop using these idiots”

Helpful Report

Posted 2 years ago

“DPD are by far the worst delivery company I have ever had to deal with. The App is absolutely pointless as it is not updated and does not display live data, the chat facility is via a bot that cannot understand anything, you can never speak to a human. Eventually you may get through to a human if you ring, but they don’t know anything and lie about when your delivery will happen. Absolute joke of a company with very poor customer service. Avoid if you can!!”

Helpful Report

Posted 2 years ago

“Absolutely horrendous company! Deliver £980 iPhone to lock box! Never arrived then I have tried in vain to sort this out and then I get a notification that it will be delivered Friday. Where to I have no idea! Signed by someone I have know idea who this person is and when I ring them with the drop off address they say that doesn’t match the delivery address!! Apple have been so bad as well dealing with this! Delivery supposed Tuesday to a lock box and now it’s Saturday and no information!!”

Helpful Report

Posted 2 years ago

“Do not use DPD online. I paid for a delivery. Item was dropped off on the 08th February destination Barbados. The tracking system does not work only to confirm your parcel was picked up. my count hasn't been updated since 19th February. The lack of care for peoples property and staff are not very aware just like robots. Use DHL or FEDEX where it may be a bit more money but at least you can speak to humans and they know what they are talking about. Don't do it!!!!!!! Waste of money and time!!”

Helpful Report

Posted 2 years ago

“Appalling!!! Why does anyone use this company?? I waited at home for three full days for a promised collection that day after day never happened!”

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Posted 2 years ago

“Annoyed I can’t leave zero. This is a standard experience with DPD. DPD - We’ll deliver your package? Customer - When? DPD - dunno Customer - have you delivered it? DPD - No didn’t fancy it Customer - what next? DPD - come to the depot in a couple of weeks. Could be there could not be there but we’ll be rude and blame you. Customer - any more info? DPD - you need 15 pieces of ID and a witness DPD - how did you rate our service.”

Helpful Report

Posted 2 years ago

“Delivery not done, parcel taken to collection point, very disappointed with the service.”

Helpful Report

Posted 2 years ago

“so unhelpful- consistently attempting delivery on a weekday during working hours. I tried to rearrange multiple times but they refuse to deliver on a weekend unless I sign up to their VIP delivery subscription service. Awful service. Now they keep trying every day during working hours and I cannot even stop it. Awful.”

Helpful Report

Posted 2 years ago

“I had a delivery for my repaired phone coming back yesterday between 10am and 11am. My wife was home all day but they didn't deliver it!! They apparently arrived at 10.01am but my wife was home. Either they knocked on the door and walked off like they usually do. My wife probably looked through the spy hole and saw nobody there and thought it was the usual kids who just knock on the door and run off. I needed this phone yesterday as Samsung are still waiting fir the phone sent in exchange for £295. I sent an email to the CEO but have heard nothing back....surprise surprise!!! The Manager of DPD didn't call as I asked either. Just a pathetic company that doesn't care about their customers!!”

Helpful Report

Posted 2 years ago

“worst delivery service”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,639 reviews