DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,249 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

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“Expecting a delivery today. My son was waiting in the front room for longer than the one hour slot allocated. Just received a text 1min after the end of the 1 hour, saying no one was in. I have large bay windows you can clearly see when someone walks up the garden path. No one walked up the path, no one knocked on the door or rang the door bell. Not even a "we missed you" slip was left. Their service has gone completely down hill. If they're not careful they're going to tank their reputation even further.”

Helpful Report

Posted 1 year ago

“DPD have really gone down hill lately. I don't know if they just anyone as a driver or change rules for drivers..But the last 3 or so deliveries has been awful! 1 incident. My roommate sitting in the front room, blinds half up as he knew I was waiting for a delivery. He saw the delivery guy walk up to our door, he looked like he was pretending to knock, turned around and about to leave. My roommate barley made it to the door to stop the delivery guy and take the package..meanwhile the delivery guy were giving him attitude. 2 incident. About the same thing happen to me. I'm upstairs in my room (that's at the front) with all windows open. I hear the doorbell I yell, letting the delivery guy know I'm on my way down. I was lucky catching the guy as he was about to turn around and leave. I know that they have to take a photo of some packages as proof that they had been delivered. They guy did not ask if I was okey with it and just took the picture and left. 3 incident, happen today. I had given them a safe as due to being pregnant and always tired I fall asleep easily. At the time I was in the kitchen having lunch. I suddenly get an email saying "Your package has been successfully delivered to your safe space". There was no knock or doorbell. No attempt what-so-ever The delivery guy had just dropped the package in the safe space and left. Bonus, few days ago on my way home, I saw one of the delivery guys driving around with their boot open. Really professional..”

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Posted 1 year ago

“This is another they failed to deliver my Gusto box so I ended up without dinners. Parcel tracking number 15505989511897”

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Posted 1 year ago

“My parcel was not delivered and it was returned to me ( damaged) I didn't request to be returned. The buyer took a day off to wait for the delivery for nothing and I had to take an extra day off to wait for the parcel to be returned. I talked to DPD through dpd local online, I was promised that I will receive a phone call within 48 hours. One week later no call, I tried to get in touch with them again, but somehow I am locked out or something I can't get in touch with them by any means, phone or email. So please for the love of God avoid this company like the plague. You have been warned”

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Posted 1 year ago

“Toddlers.”

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Posted 1 year ago

“DPD meant to deliver Friday in time slot.. message came in saying driver running late…no delivery…called customer services the following morning.. arranged delivery for Sunday given time slot .. again nothing arrived absolutely terrible service .. no notification from them … need the item for work tomorrow morning .. so I have a BIG problem”

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Posted 1 year ago

“I don’t understand how this company is still working. They don’t do anything right. And then you call them,answer laughing and hang up . Amazing. The worst company ever!!”

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Posted 1 year ago

“I can't believe what kind of company this is! They did the same mistake to my parcel for the second time. Everyone be aware about sending or receiving parcels with dpd from eu. There seems to be an issue as it's the second time that my sister send me a parcel from the Netherlands and same issue again. Uk system doesn't show full details! No full address, no name nothing! When i call to try to resolve i get usless females on the line and all keeps saing contact dpd in NL. My sister did but everything is fine from there side i have the lable and booking and it's all correct, it's the uk system again. They refused here to fix the issue and didn't even want to listen at all as they can't do the security check they say as my details are missing!!!!! How dare you how is it possible that you do after 1 year exactly the same you only can blame others ...have you really never released that there is an issue with your system with parcels from Netherlands ???? When my sister contacted dpd nl they said they keep hearing same problem about uk since brexit! Are you such an extremely poor and bad company that you never released and resolved this since brexit time????? Just UNBELIEVABLE!”

Helpful Report

Posted 1 year ago

“Waiting in my timeslot nothing checked the status, the delivery attempt was made( it wasn't) card was left(it wasn't) Called the local depo and got called a lier and hung up on”

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Posted 1 year ago

“Once again I had problems with DPD worst courier company I have ever had to deal with, they always try to deliver my coloplast medical parcels in the morning, even though they know noone is available until after 12pm, so I have been paying out the £4.99 to have them delivered when here, but everytime on the day I ask I get a message later on the day saying they are delayed and will be here the following day even having payed for the service, so what happns then is the next day they try to deliver once again in the morning, try to email a complaint each time it happens but never get anything back from them, would not recommend them to my worst enemy”

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Posted 1 year ago

“Disrespectful and the worst service ever 😡”

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Posted 1 year ago

“very bad service. always made mistake. it is better do not use the courier.”

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Posted 1 year ago

“Terrible. Delivered to wrong address. Asked what address they delivered it to they wouldn’t tell. Me. They tried to blame the sender. I eventually found the parcel by working out for myself. I went and picked it up.. When a company gets to big all they go by is protocol. Lost the customer service personal touch.”

Helpful Report

Posted 1 year ago

“Paid for next day delivery, did not get the parcel. I then had to pay for their 'VIP' service to get my product the following day, I did not get my order that day or the next day. I will not use a company that uses DPD for delivery again.”

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Posted 1 year ago

“Courier with poor customer service , never keep to delivery time. Use at your own risk”

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Posted 1 year ago

“If you expect something to be delivered on time use anything else. You stand better chances sending something via pigeon than these fools.”

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Posted 1 year ago

““Your driver Shawn won’t be back today” Absolutely shambolic as no delivery was attempted. I put off other commitments today as my parcel was due between 18:36 and 19:36 as not to have to rush back to receive it on time. Angry doesn’t cut it, biggest group of incompetent liars going. Driver didn’t even attempt to reach my block of flats ( which I have a direct view) of the outside, main block door and the only entrance and exit to and from my property. How is this company still in buisness? No way to contact customer service either. 24/7 chat greets you with “closed for the evening” Oh and let’s not forget the photo taken of goodness knows what as proof of delivery and the fact tracking said it was in Southall at 19.04 a whopping 36 miles from my address!!!”

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Posted 1 year ago

“Yet another failed delivery from this shoddy company! No attempt to deliver yet claim they had? Be aware Amazon use these people that changes the "next day delivery" to "maybe delivery"! Joke”

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Posted 1 year ago

“All the innovation, all the technology and employ people who can't use a technological innovation that's been around for years called a doorbell. A device that alerts the homeowner someone is at the front door. A picture taken is not proof of an attempted delivery if the driver fails to knock or ring a doorbell. Then they take your goods to a shop for pickup. If I wanted to go to a shop I wouldn't have ordered online. And apparently when you request it be redelivered to your address DPD state they aren't allowed to change the address!!!!!!”

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Posted 1 year ago

“What a waste of time this company is, was sent a next day delivery from sky for a Thursday, driver said I wasn’t in a provided a photo ( shame it was my neighbours house and car ) the told it would be delivered on Friday however my parcel was 90 miles away in Nottingham??? Was told it would arrive on Saturday but didn’t receive it until Monday.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,249 reviews