DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,361 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't understand why the companies still using dpd”

Helpful Report

Posted 2 years ago

“DPD, Your company has the worst delivery services I've encountered both personally and official level. The most recent on being, first attempt your driver lying with an apparent attempt to deliver a parcel yesterday whereas he/she never turned up. And after being to your teams on the phone for over 30 mins yesterday I manage to re-direct the parcel today and a driver named Raivis who delivered the parcel to the wrong address and I am yet to find out which house the parcel was delivered to. Rubbish service and I will never recommend DPD to both of official and personal level to anyone.”

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Posted 2 years ago

“DPD used to be good, awful service perishable parcel not delivered, no feedback. Supposed to be damaged yet out today, still not here within their time slot. Feel sorry for the firms using them.”

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Posted 2 years ago

“Their trite excuses speak for themselves. This is a pestilential company causing anger, worry and stress to thousands of people at the worst time of the year. They should lose their licence to trade.”

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Posted 2 years ago

“Awful service worst delivery company ever. Will not buy anything from a company that uses dpd in future”

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Posted 2 years ago

“My dad relies on his Omnipods to control his diabetes. You sent an email saying you were delivering his Pods today. They waited in all day for me to receive an email saying sorry we missed you! Seriously, they have been in all day! You have some lazy drivers that can’t be bothered to deliver! Well done, when my dad relies on his Pods for his diabetes. You should be ashamed!!!!!!”

Helpful Report

Posted 2 years ago

“I have been waiting for my parcel since 01 Dec 2022. I receive an almost daily message around 4.30pm advising 'We're sorry, your parcel has been delayed due to an unexpected issue' we'll deliver tomorrow time slots provided before 11am. I have been in regular contact with the company I ordered from, who say the parcel does not seem to have left the Nottingham depot yet. I feel sorry for the companies using DPD as they are making them look bad and their customers are having to contact them for as you get nothing from DPD. I did laugh when I saw the number of 5 star reviews and can only assume that 80% of them are not genuine reviews. I have now had to change the delivery address as it was originally going to a work address (so someone is always there to take it in). I have been told DPD are working 7 days a week, which means I have currently been waiting 3 weeks for my parcel. I would not have allocated them one star, but to enable to post my review it's the lowest I can give. Avoid if you can.”

Helpful Report

Posted 2 years ago

“Bought a Lego set from Lego's official site. It was handed to DPD's data center on the 15th and from that date the tracking only states the parcel is in transit. DPD's contact informations were difficult to find and after contacting they just gave a vague answer and told me to wait. This was meant to be a Christmas gift and now it probably won't arrive in time since the tracking service states it currently is in transit in the Czech Republic (I'm very far from CZ). Poor customer service and delivery time.”

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Posted 2 years ago

“Deceptive, unrealistic and uncontactable. DPD were meant to be the better of the couriers. Alas with Royal Mail making everyone’s lives a misery DPD over extended themselves taking on more than they could manage. My kids ps5 has been at the depot for 5 days. I can’t collect it because the option isn’t there. I’ve no idea what state it’s in or if it’s been earmarked to go missing or chucked in a damp corner. I’ve lost my Dad and my wife this year and this was meant to be something to cheer my kid up but I doubt it will be here for Christmas. I bought it on a payment plan that I’ve already made the first instalment for. I don’t blame the drivers they are under massive stress but I do blame the complete lack of planning and consistency in not promising something you can’t deliver. I will actively avoid retailers using DPD off the back of this as I don’t trust the delivery. For anyone at DPD reading this… don’t lie to your customers and send false hope, be honest, be accountable and make good on your promises. Your drivers are innocent but you may well have wrecked many Christmas gifts due to poor planning and a lack of integrity.”

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Posted 2 years ago

“Parcels promised every day from last wed. Parcels in a loop. Liverpool depot in meltdown and no customer service. We wont forget this DPD in the new year. We and our supplier will not use u again”

Helpful Report

Posted 2 years ago

“Horrendous service, no customer service whatsoever, emailed the CEO - Elaine Kerr (email address on CEO email address website) & no reply. The package is for a time sensitive food package that was meant to arrive at 10am Friday 16th, it is now 19.00 Monday 19th. Even if it arrives the question now is will it give whoever eats it, food poisoning... It's was supposedly a gift to a friend who works for a well known consumer affairs business!!!! They will not respond on live chat, phone, email, instead practicing that well known process called "Head in Sand".”

Helpful Report

Posted 2 years ago

“I own a small business in the West Midlands. Like many companies, we buy parts and equipment from China from time to time. Usually this is large capital equipment and we use specialised couriers, however we ordered some small parts from a supplier which were dispatched on 23.11.2022 via DPD express and the expected delivery date was before 05.12.2022. There were three small boxes, all exactly the same sent as part of the same consignment, all labelled correctly and clearly. We received one box only on 14.12.2022, 9 days late. Up until this point the tracking number didn't work at all and just returned a 'We have received your order but not yet your parcel' message or words to that effect. After the delivery of the first box, the number started working and displayed a 'Return to consignor has been requested' status, along with a long history of various movements including two 'We missed you' events. Two of the boxes they were now attempting to send back to our supplier in China. They obviously didn't miss us, it is extremely clear where we are located and both reception and good inwards areas are clearly marked. I believe the driver didn't realise that there were two additional boxes in his van when he delivered the one box and then just didn't want to deal with it afterwards. After our supplier had been chasing them and attempting to get this issue fixed, we received another of the boxes on 19.12.2022. The third box is still somewhere in their system being returned to sender, so hopefully this turns up at some point. We also had another delivery sent from a local supplier on 15.12.2022 for some small parts in two boxes. Both boxes were broken open by DPD and parts spilled on the floor. They bagged them up and delivered them to us, however a quantity were missing. Customer service is useless. I was lied to on the online chat after I questioned what was happening by them acting as if they could not see any of my messages (as others on here have indicated). I do not see how a company can possibly be this bad and get away with treating customers as they do. Just for comparison, we had another consignment of exactly the same parts from our Chinese supplier shipped via UPS on 09.12.2022, which arrived on 19.12.2022 within the 3 hour timeslot which was given to us. The only difference that instead of 3 boxes there were 10 boxes. All arrived on time and without damage and the driver was polite and obviously professional, so you can't even blame the current climate when DPDs competitors are performing fine. Stay away.”

Helpful Report

Posted 2 years ago

“Next day service for a Guitar. 14 days later and it's still in the Birmingham depot it was on day one, with no movement. Keep getting the same "sorry for the delay" email day after day. There's really no excuse for no movement in 14 days. I don't hold out much hope for the guitar arriving in one piece now. DPD, this is criminal. You accept the business, you take the booking and pocket the money, but don't deliver. 14 days!. Is there even an excuse for a 14 day delay?. I'd love to hear it. Oh!, and I can't contact you, because you've a cleverly constructed website that keeps customers going round in circles!, and you don't answer the phone. Nice tricks!”

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Posted 2 years ago

“Before Christmas ordered High Valley product, like iPhone power tools I never received. My items drivers have delivered one of the hidden somewhere else, then once called stolen so I’m out of my pocket and I recommend never to use DPD anymore.”

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Posted 2 years ago

“What can I say about DPD Delivery service. Have been waiting 19 days for Middelton sorting depot to take golf club to Morrisons Bredbury 20 mins away. Final got a e mail saying club at Morrisons Bredbury. Went today to pick it up club snapped in half. Now to break a graphite shaft it needs to have been stamped on. Phoned Cash for clubs who I bought this from who are brilliant and said send it back and we will send you a refund. That will cost them price of club and postage. DPD Are a appalling company and I will be sending there MD a little e mail to tell them the service I have received from Middelton branch. Do not use this service look first at my reviews 3 including this one plus all other reviews.”

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Posted 2 years ago

“Never, ever use this company or you will only regret it. They want your money but dont care about delivering. I paid for a doorstep delivery to my sister who lives in Weymouth and is housebound. She left her gate open so the courier did not need to use the intercom. She lives in the first ground floor flat, but he just couldnt be bothered. A neighbour found his calling card on the floor outside stating she needed to travel 1.6 miles to a pick up point. She is housebound which is the whole point of this doorstep delivery. They dont care, dont have a customer service to phone, and I got a no-reply email stating delivered and closed. She had to pay a taxi driver both ways to collect the parcel for her. Absolutely disgusting, please dont use them you will only regret it.”

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Posted 2 years ago

“Shocking days out for delivery then it’s not then customer service said stay home it will be out in the next few days”

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Posted 2 years ago

“Appalling company, if i could leave zero stars I would. As others have said, parcel delayed for days and days and days. Every day I get an email and text to say there 'is an issue in the warehouse'. Online chat bot is useless, just tells you the same thing. If you manage to find the number to call, it just rings and rings. I've gone back to the big retailer now asking why they just such a dreadful company.. awaiting a response. I needed these items urgently for my children for this terrible weather. Totally terrible, how are they in business...”

Helpful Report

Posted 2 years ago

“I’ve often found DPD to be very good however what I have now realised is when there is a problem it is a catastrophic nightmare of a company to deal with. I bought a new phone and got into debt as mine is beyond repair and EE sent it to the Swansea depot. It was meant to be delivered the next day. Firstly after 3 days of a parcel not being delivered when every day the tracking told me it would be I got an odd message “delivered to depot pod”. This later turned out to be that it had been stolen /lost. EE investigated and then sent me another phone, but here we are again ‘an unexpected delay in your area is the message I get’. The chat function is an automated useless robot. If I ring them I get a customer services who will admit to me that that they are only employed from another country to be a contact for DPD but I can’t actually speak to DPD or any depots only the sender can do this. Even tho I’ve paid for it. So now I still don’t have a phone, can’t speak to anyone about it, am expected to wait in every day as I need to receive it. Useless. I offered to collect it from the depot but because of made up Covid restrictions I am not allowed. I will never use DPD again I’m disgusted”

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Posted 2 years ago

“DPD have now had my parcel at their depot for a week. Each day they say they are sending it out, but never do. I have contacted customer services, they say a manager will phone back but they don't. I am willing to come and pick it up myself, but they don't allow this anymore! I have contacted the sender, but they are having no joy over this. They are just holding my parcel and won't help me to get it. I will continue to write as many reviews as I can until they start paying attention.”

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Posted 2 years ago

DPD is rated 1.1 based on 5,361 reviews