DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,361 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the worst experience with yourselves. I have received a message stating my item had been delivered to me today when I never received it. contacted DPD who simply said they did not know why their driver had not uploaded any proof of feluvery and or GPS location for delivery and they had no idea why the driver uploaded delivery status as been delivered and what had happened to my parcel. they did not even seem to know who the driver that had my parcel was and simply said because it stated delivered to my address there was nothing they could do and were not going to investigated which means my item could have been stolen, lost, delivered to someone else and they simply don't care. I would never recommend and am looking at all the options I have, including legal, to find out where my item is and get this sorted.”

Helpful Report

Posted 2 years ago

“Awful, awful truly awful service. Messing with people's lives, having people wait in for days to not recieve their parcel. One think is certain DPD categorically DO NOT DELIVER! I have screenshot evidence of my phone with a 1 hour time slot, the driver was in my area and instead of delivering to me he was getting further and further away. Customer service is non existent and offer absolutely no help. I was tracking the driver for 3-4 hours waiting, he delivered 28 stops in this time. I currently deliver for amazon and 99% of our drivers deliver 20 stops an hour, DPD is terrible in comparison!”

Helpful Report

Posted 2 years ago

“Absolutely the worse global shipping company on Earth! I have ordered from Amazon.com in the USA and Thailand and have been receiving my parcels in 7-10 days via USPS, ECMS Express, SF Express, DHL, or UPS. I am now in Japan for two months and ordered some items I need ASAP. Amazon shipped two orders via DPD. I thought: who is this company? Well both parcels have yet to be delivered after 2.5 weeks! The Amazon tracking is stuck at 2 days after shipping, with no updates. If I take the DPD tracking number and try to track on their site it says the number cannot be found. One parcel to Japan was shipped via ECMS Express and I got that one in 7 days. I CONTACTED AMAZON AND TOLD THEM DO NOT USE DPD EVER AGAIN TO SHIP ANYTHING TO ME IN JAPAN!”

Helpful Report

Posted 2 years ago

“They are biasing parcel delivery to, to small parcels first, this is prejudice. I've been promised tommorrow for a week , still no parcel. It's disgusting. Worse thane Hermes where.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would do. My order for a much urgently needed mobile phone should have arrived next day delivery on Dec 4th despite being shown despatched it never arrived and since then never been re despatched but showing as delayed due to unexpected due an unexpected issue. I have rang every morning for updates and on Friday I was advised my parcel is now missing and to go back to the seller for a refund or replacement. I did exactly what they recommended, but that’s another issue, only to receive an email from DPD that my parcel was due to be delivered Saturday- no show, then Sunday-no show and now today Monday 12th Dec still no show. The latest update is delivery anytime up until Thursday. I cannot help but feel the useless delivery company is fobbing me off and having a laugh at my expense. So before you decide to use “Diabolical Parcel Delivery “ have a rethink and save yourself the stress and upset.”

Helpful Report

Posted 2 years ago

“Address: Chris Harrison, Flat 4 Radnor House, Moseley Street, Stockport, SK3 9HW Parcel Number: 1550 3807 557 319 5 Where has my parcel been? Date & Time Location Description 10 Dec 2022 16:30 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 09 Dec 2022 17:23 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 08 Dec 2022 22:00 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 08 Dec 2022 07:33 Manchester Your parcel is at our Irlam depot 08 Dec 2022 05:59 Manchester Your parcel is at our Irlam depot 08 Dec 2022 05:41 Manchester Your parcel is at our Irlam depot 08 Dec 2022 05:35 Manchester Your parcel is at our Irlam depot 06 Dec 2022 14:44 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 05 Dec 2022 23:11 Manchester Your parcel is at our Irlam depot 05 Dec 2022 01:11 Manchester Your parcel is at our Irlam depot 04 Dec 2022 19:20 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 03 Dec 2022 14:54 Manchester There's a delay with your parcel and it's being held in our DPD Irlam depot 03 Dec 2022 10:18 Manchester Your parcel is at our Irlam depot 02 Dec 2022 13:24 Manchester Your parcel is being held in our DPD Irlam depot 02 Dec 2022 00:57 Manchester Your parcel is at our Irlam depot 02 Dec 2022 00:55 Manchester Your parcel is at our Irlam depot 01 Dec 2022 18:01 Amazon We've received your order details, but have not yet received your parcel 01 Dec 2022 16:44 Hub 5 - Hinckley We have your parcel, and it's on its way to our Irlam depot I had a second parcel delivered from Irlam depot after 2 days,when I asked why original parcel was not sent at the same time,I was told our scanners are not workingI asked how did the second parcel get here then, told it was because it is from a different sender”

Helpful Report

Posted 2 years ago

“Delivery paid for and expected Friday. Due to "technical reasons" delayed till Saturday, then same reason Sunday. Messaged with a time on Sunday morning then cancelled due to "technical reasons" for Monday when I'm back at work 😑. Very hard to contact and communication of cancellation not received by email until 5.30 in the afternoons. Really disappointed.”

Helpful Report

Posted 2 years ago

“I have had the same message for 5 days saying there us a delay on your parcel will be delivered today, then get a message saying it will be delivered tomorrow. Had this since 5th Dec now the 11th and low and behold the same f' ing message. Ffs Sort yourselves out”

Helpful Report

Posted 2 years ago

“Absolute bunch of clowns. They said they have attempted a second delivery today, I’ve been in all day working on my car at the front of the house. No failed delivery card. Conflicting messages on their website saying it’s been held at their Depot + out for delivery + at the collection point, went to the collection point, no F**ing parcel. Please please everyone and businesses do not use DPD. They are a crock of sh*t..”

Helpful Report

Posted 2 years ago

“A driver named Richard had a 140+… A driver named Richard had a 140+ packages to deliver I was their 146 drop off I saw him pull up from the 4th floor of the building waiting by the buzzer to then release he didn’t even leave the van I received a text stating I wasn’t home so I must now pick up my own package the disrespect I was waiting all morning to have you do lazy work and tell a lie nah you lot need to do better attached is the culprits picture”

Helpful Report

Posted 2 years ago

“They have had my parcel at the local depot for 4 days. Every day they say it's going to be delivered and every night I get an email saying there's an issue and it will not be delivered to the next day, it's like living through groundhog Day. Customer support is absolutely terrible, never pick up the phone, never answer emails. I will never buy from a company again who use these for their delivery.”

Helpful Report

Posted 2 years ago

“Ordered 2nd Dec via Prime for 6th Dec delivery.Parel at Hinckley, then Morley for a few days delayed due to unexpected issues. Each day they updated to say ot would be delivered that day. I contacted seller to chase it up, they then promised delivery today, but now have said tomorrow. Apparently the parcel took a trip down to Birmingham last night 90 miles from me, but is now on ots way back to Morley again, about 15 miles away. I feel so sorry for small businesses who have been caught up in this dreadful service.They also lies that they had tried to deliver Monday 5th and that I had rescheduled.”

Helpful Report

Posted 2 years ago

“Still waiting after a week for a parcel being held for days at dpd depot 10 miles from where I live. Being told daily it will be delivered. Still waiting.”

Helpful Report

Posted 2 years ago

“Utter clowns!! A next-day delivery has still not been made. Its almost 3 weeks with no eta - The current status of my parcel now reads 'Your parcel has been delivered and received by DELIVERED ' Their Live chat agents Jenifer & Neha purposely ended the live chat by pretending not to have received a response even though I typed several messages which shows just how useless they are. I just want some answers and so far I am not getting anywhere with this pos company.”

Helpful Report

Posted 2 years ago

“Lost or stolen package at the Morley depot which they have admitted... it was supposed to be delivered on the 2nd its now the 10th when I called they said it went missing on the 4th BUT still even today I'm getting emails saying its delayed by 24 hours and will be with you tomorrow . even though they know its been lost or stolen at their depot”

Helpful Report

Posted 2 years ago

“Useless company, I paid for next day delivery and am still waiting nine days later. This company are a joke and should be closed down.”

Helpful Report

Posted 2 years ago

“DPD service is terrible, paid for next day delivery. Every day I get a text telling me what time it will be delivered and then later I get another saying due to a problem it will be delayed until the following day. 5 days later now and I’m still waiting. Not the first time either I have had this experience. They take your money and really don’t care about good customer service. They is no where on their website to post a complaint or contact customer service, because they simply don’t care. stay away from them, dishonest company taking money for a service they cannot provide.”

Helpful Report

Posted 2 years ago

“Terrible company- driver B Mani - came to my building, took a photo of the front door, posted the photo of the door, and photographing the door buzzers, said he couldn't make the delivery. This company are a joke. It's the 3rd time in last 3 months that they have not delivered when they say they would. Time-wasters. Inefficient, inept company that don't deserve your business. Stay well clear.”

Helpful Report

Posted 2 years ago

“Shocking service, a week late (still not arrived) with an important guaranteed next day delivery, with the excuse that they have too many parcels. We used them with a previous company and stopped due to their unreliability.”

Helpful Report

Posted 2 years ago

“I live in a tower block and DPD don't deliver to my flat as they should. They either dump the items in the entrance of the building, where they are likely to be stolen, or they take it direct to a drop off point, sending a message saying they attempted delivery when in fact they never did. I will put a date below, but this is a repeated experience for me”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,361 reviews