DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,361 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cooker door broke so ordered a next day replacement from Xanussi who used DPD. On the Tuesday i was horrified to get home to find a picture of our fragile parcel outside an unidentified persons house! So despite an accurate address, my three words to pinpoint delivery to 3m location and a photo of my house the driver dumped it it turns out on the opposite side of the village. This was then. Retrieved back to the depot where days later and multiple calls later it still languishes. So I ordered a replacement from zanussi. This was due for delivery yesterday. We had a time slot and a delivery number. We were delivery 121 and when it got to job 84 we watched in horror on the app as the driver left the village and went back to base … app said “ our driver is running late but will be with you soon”….. when 2025!’n So all the family are arriving this morning to celebrate Xmas early as daughter has to be in Spain for real Xmas …. No working cooker thanks to DPD donuts cold chicken ……incompetent handling of not one but two urgent packages by DPD. Meanwhile Amazon continue to deliver next day on time to correct address . Shocking and I’ve told everyone I can !”

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Posted 2 years ago

“Congratulations DPD you have received my very first negative review, which I will most definitely be posting everywhere I can think of. I was tracking my parcel extremely dilligently.After 12 odd hours at work, I come home and track my order while I am number 35 and he is still at 25. I stop doing literally everything for half an hour and keep watch as I get closer to my number. Then as I reach number 34 I rush downstairs to receive my package ( which takes less than a minute), only to immediately receive a notification that my driver has missed me and left! Either there is a huge mismatch between tracking and where the driver is actually at. Or I can only assume the driver simply took a picture of the house and left. There is no way he could have come over and missed me in such a short duration. It is ridiculous to me that you would expect a customer to stand outside waiting for their delivery, in these subzero temperatures anymore than just before their order. What is even more ridiculous is that you cannot be bothered to call me when the delivery has arrived or just before the delivery, when you clearly have my number! And everything is automated, I cannot even call the driver to explain that I have been waiting for him. Absolutely horrible service. Cannot un-reccommend this service more.”

Helpful Report

Posted 2 years ago

“Absolute rubbish. Customer Service non existent and website rubbish. I booked a parcel to be delivered within the UK from a local pickup point. Details of the parcel - sizes and weight - were given and cost priced accordingly. Took the parcel to the pickup point who told me DPD driver wouldn’t accept it because it was too big! It wasn’t a large box at all 58x31x35 cms. That was just the beginning of the problem. It proved ABSOLUTELY IMPOSSIBLE TO SPEAK TO ANYBODY IN DPD ABOUT THE PROBLEM. (DON’T BOTHER RINGING THE NUMBER YOU CAN FIND ONLINE BECAUSE NOBODY SPEAKS TO YOU OTHER THAN A ROBOTIC RESPONSE TELLING ME THE STATUS OF YOUR PARCEL). I EVEN TRIED TO SEND A MESSAGE USING THEIR OWN ONLINE FORM BUT THAT WAS REJECTED AS WELL. So, in the end I decided to cancel the order - and more problems arose. I found that the only way to do that was to set up an account!! (I hadn’t set up an account when ordering). Having done so, it informed me that the refund would take up to a week if it passed all of their checks!! I am still waiting…. I subsequently booked with Evri who collect from my home and deliver to the required address and the cost is about the same. SO, IF YOU ARE THINKING OF USING DPD MY STRONG ADVICE IS DON’T DO IT UNLESS YOU WANT A LOT OF TIME WASTING (3 hours so far) AND AGGRAVATION.”

Helpful Report

Posted 2 years ago

“Since Monday my son waited his PlayStation 5 and after many delays unfortunately today DPD delivered possibly to wrong address and wrong person or on my opinion driver still the parcel because I went to the place showed on the app for the delivery but found nothing. The worst Christmas for my son because I haven’t money to buy anything else How dare DPD to ruining children dreams!!!”

Helpful Report

Posted 2 years ago

“My parcel should have been delivered on 2/12; it is now 16/12 and still hasn't been delivered! Every time it says it is being delayed because of "an unexpected issue in your area" even though I have seen many DPD vans in my area! I finally got an hour time slot on 7/12, however, the driver "couldn't find my address" even though he wasn't even in my area! Just being plain lazy! Every time I contact customer service they say the same excuse each time that they are backlogged from Black Friday. I have zero hope that it will come before Christmas!”

Helpful Report

Posted 2 years ago

“Truly terrible… I was expecting my parcel on Tuesday 13th Dec, the one hour time slot was the only time when there wasn’t anyone at the house I used their system to change address to my work address and was told it would be delivered the next day… On Wednesday 14th I had a text saying that my parcel would be delivered before 22:00. No hour time slot. At 14:00 the DPD driver arrived with other parcels but not mine. When I enquired he said that he didn’t have it and he was the only driver in the area that day. My place of work shut at 16:00 and I still didn’t have my parcel so called the call centre and got through to a lady who escalated the request to find my parcel. She told me that I would get a call back within an hour. I got a call from a man who said that he was the depot manager at Swansea. He told me that my parcel was out with a driver who was off tracker so he couldn’t tell me when my parcel would arrive. I asked if I was expected to wait in the dark and cold until the driver turned up and asked what would happen if the driver didn’t come at all. He told me that it was likely that the driver wouldn’t arrive because they could run out of driving hours… as a coach driver I know that you can’t be on tachograph and off tracker so this didn’t add up to me… the manager told me that if I delayed delivery until the next day he would make sure that my parcel would arrive “at a reasonable time during working hours” to which I agreed. Shortly after our conversation I had a text to say my delivery had changed to Thursday 15th. On Thursday 15th I waited and checked the tracker which was still saying it was out for delivery until 18:00 when my place of work closed and the tracker changed to say that my parcel was being returned to where I bought it! My item was worth about £550 and the money won’t be refunded for two weeks after returning to the company I brought it from, not to mention it was limited stock… this means that I can’t find a replacement item and even if I did I wouldn’t have the money for it until after Christmas anyway! This is truly unacceptable and has utterly destroyed Christmas for my family as that item was to be from Santa.”

Helpful Report

Posted 2 years ago

“Been 2 weeks no delivery just stuck at depot every day”

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Posted 2 years ago

“Honestly I'm not one for writing bad reviews but this company atm is a literal joke between not delivering parcels to dedicated location to just bad practices. I'd give zero stars if I could.”

Helpful Report

Posted 2 years ago

“Absolutely disgusted with dpd service..3 days running said out for delivery,not once did they try to....4th day an email saying they were sending it back to the retailer🤬”

Helpful Report

Posted 2 years ago

“Have not received parcel. Had a text everyday saying it will be delivered next day. I'm furious. If I had an option for zero stars it would have been that.”

Helpful Report

Posted 2 years ago

“Very, very bad !!! It’s the worst delivery company ever! It never happened to me before, for a parcel to be lost and nobody to give me an update or anything. I paid for my parcel to be delivered to a post office and is unacceptable they couldn’t even deliver it there, but just loose my parcel. They sent me a random pic with a few parcels and a guy ( John, apparently), but my parcel is nowhere to be found. I was supposed to be contacted to pick my parcel after I contacted them, but nobody ever got back to me. It’s just ridiculous! I completely dislike this company and their services. What evidence is that photo full with parcels?”

Helpful Report

Posted 2 years ago

“Absolutely disgusting company. Waited 13 days for an expensive parcel that is still at Hebburn Depot. Everyday the same message your parcel is out for delivery every night delayed. After numerous attempts to contact customer service finally got through to a rude an abrupt lady who finally said my parcel was on the van and would be delivered that day and still no show. I advise anyone who is wanting a parcel delivery to make sure DPD is not the courier and I hope businesses stop using them before they lose custom”

Helpful Report

Posted 2 years ago

“Absolutely appalling service yet again another parcel delivered to a totally different address, told the driver had gone back to collect it and will be delivering straight away total lie, a day later parcel now nowhere to be found DPD won't do anything about it, now telling me to contact the company I got it from and won't do anything unless the company requests an investigation, DPD you incompetent people, you lost the parcel and know your driver has yet still won't do anything. All your drivers job is to read an address and go there has anyone one bothered to look that maybe it's the driver stealing the parcels and just taking a picture outside any house then putting it back in the van as it's happening way too often”

Helpful Report

Posted 2 years ago

“Where is my dog food?.....again? And my perfume. The dog food that you last were meant to deliver NEVER reached me, and as a result i had a refund because you 'lost ' it, now i am waiting again. I need to feed my dogs. This food is a week late and after being fobbed off for a month before you admitted losing the last 6 bags of food, i am concerned that the same has happened. Can you please look into where my dog food and perfume, which were both premium delivery, are as a matter of urgency. This cannot keep happening. This is the third order of mine that's been delayed or lost and this is diabolical that it keeps happening. It's not like you don't have driver in my area because i see them drive past my house all the time, including times they were meant to deliver!”

Helpful Report

Posted 2 years ago

“I've been given 2 time slots so far on for 11/12 & one for 13/12 & still not been delivered. supposed to be delivered today but so far no time slot given. Have been 47 in queue for 45 minutes now. my parcel is fresh roses so imagine the'll be dead when/if they arrive!”

Helpful Report

Posted 2 years ago

“Really shocking! Been waiting every single day on my new phone delivery even it was out for delivery on Mon (12/12/22) and literally few mins away from where I live and not delivered and went back to Edinburgh depot!!! Not helpful customer service and he hangs up on me! My new phone is still being "held at depot" what a joke!”

Helpful Report

Posted 2 years ago

“Wish it was possible to give no stars....talk about terrible service and no regard for their customers. After two weeks of daily "Your parcel is coming today" SPOILER ALERT: It never came...any day, I finally reached out to Amazon to discuss what was going on as there is no contact details for them available to me in my country. It was then that I discovered that at some point, they handed over the delivery to AusPost (another absolute Sh*tshow of a company) and that my package was waiting for me to collect it. Not that AusPost bothered to tell me, or leave any card. DPD didn't bother to update or let me know and neither do Amazon. Disappointing customer service all round. I will definitely not be buying any products if I see that DPD is the delivery partner as they are clearly incompetent.”

Helpful Report

Posted 2 years ago

“the package was delivered to the wrong address, the driver had poor eyesight probably. Customer service Birmingham very rude put the phone down on him”

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Posted 2 years ago

“Worst service ever! STAY AWAY”

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Posted 2 years ago

“They continual fail to met the delivery slots that they set. It appears that they have a route they stick to and if you are at the end of that route and they don't have time to get to you - too bad and it happens over and over again presumably until it's less busy and they can get to you. It's a terrible system. Many failed timeslots later they still haven't delivered my package.”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,361 reviews