DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,570 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sean delivers in Beeston, Nottingham drove past my property and then they had the nerve to say I wasn't in....disgusting”

Helpful Report

Posted 4 years ago

“I have been using DPD for my business for a few months now, their reputation does not accurately reflect my experience, unfortunately. I have over £3,000 worth of missing parcels, some of them over 3 months old. I have contacted them almost every week to resolve these issues and finally refused to pay my invoice. let me tell you it didn't take long for them to put my account on stop when I am due them money. They don't seem to care. They have refused to reinstate my account while they correct their own errors. Subsequently, I will be pursuing them in court for my losses and using another courier from now on.”

Helpful Report

Posted 4 years ago

“Most INCOMPETENT delivery service!! Most INCOMPETENT delivery service!! I have never received a parcel from DPD in person, as I immediately get an email that they were not able to deliver. So, I placed a sign at the door, right next to the door bell, saying that we are at home and they can ring the bell before dropping it at a station. What happened, I received an email saying that I was not at home, anyways!!!! I have also used the service one time to change the delivery date as the delivery was delayed and the day the parcel was supposed to be delivered, I was not at home. What happened - it got delivered ANYWAYS, dropped off IN THE GARDEN without my permission and remained there for 4 days as I was away.”

Helpful Report

Posted 4 years ago

“BAD CUSTOMER SERVICE !! Never use again”

Helpful Report

Posted 4 years ago

“Their driver left my parcel outside the flat building and didn’t even buzz. Not a safe place. By the time I got the “we’ve delivered” message it had already been taken. Phoned and they say contact the seller - but why should they pay for DPDs mistake? Parcel contained birthday gifts. Their customer service is non existent and I see they don’t even have a Twitter page. I guess that’s one way to avoid bad reviews? If you own a business please use someone else!”

Helpful Report

Posted 4 years ago

“A parcel was sent on 26th April to Australia. It contains presents for my 2 grandchildren. It got as far as consolidation scan and we were then told there was insufficient information and that we should have completed a customs form stating country of origin, what it was made of and value for each item . This was impossible and we have never been asked this before. Have tried numerous times to find where this parcel is. Never use this company .”

Helpful Report

Posted 4 years ago

“Local DPD driver doesn't wear mask and stands very close to the door. Not my parcel, to my neighbour's, so always asks for my my name and doesn't get it. Very unpleasant”

Helpful Report

Posted 4 years ago

“I placed an order on the 2nd of April from London to Portugal. It consisted of 6 boxes. I paid for taxes/fees at the custom house in France in order to continuing with the delivery process. I only received one box on the 13th of April and since that day I contact DPD several times everyday to know what hapenned with the other 5. Nobody could give me a clear answer, giving excuses and different answers every time. Suddenly after two weeks the boxes were coming back to London "by costumer". I am the sender and receiver. I never requested my boxes back. To this day (3rd of May 2021) there is no update in the status, and nobody, again can tell me where my boxes are. I have no proof that my boxes are PHYSICALLY returning to London, and it has been already over a month since I had the first contact with them receiving always poor and useless customer service. As I never received my boxes DPD lost them and they do not want to admitted. They clearly have showed their true colours by not taking any responsibility whatsoever and clearly showing they don't give their customers any true value. I only expected from them to show respect to a loyal customer, but I just received indifference and lack of customer care.”

Helpful Report

Posted 4 years ago

“This company forces people who are highly vulnerable to covid to open their doors to accept packages. Even if you follow their online procedure of leaving a signed note and instructions to leave packages in a safe place when isolating, they refuse to give the package over. Their drivers don't wear masks or gloves or keep a safe distance. They are more interested in covering their backs against complaints of non delivered goods than being considerate of the wellbeing of people at risk of covid. This company is completely the worst out there and I've had nothing but distressing experiences with them.”

Helpful Report

Posted 4 years ago

“This is the worst delivery company I ever worked with. I sent 2 parcels to from UK to France and after 3 weeks they told me that my parcels never crossed the channel. I had to chase DPD for 5 months to get an answer on where my parcels was. In the end, they had no clue because they couldn't get hold of their 3rd party courier company. My parcels are now officially lost and they tried to give half of the money I was supposed to receive in case of lost. The audacity!! PLEASE DONT EVER SEND YOUR VALUABLE WITH THIS COMPANY!”

Helpful Report

Posted 4 years ago

“Posted a parcel from Bristol to Liverpool only half of the shipment made it to Liverpool after being passed from one department to the next for 3 weeks after being told I would be getting refund to you have been refunded and then to top it off they said they could not deal with me because I was not the SENDER . WELL I HAVE BEEN THE SENDER FROM DAY ONE. A WAIST OF TIME AND EFFORT COMPLETE SHAMBLES . I WOULD RATHER STICK PINS IN MY EYES THAN USE DPD AGAIN . THE WORST EXPERIENCE FROM A DELIVERY SERVICE EVER”

Helpful Report

Posted 4 years ago

“i waited like 2 months for my package to arrive, and when it did it was beat up.”

Helpful Report

Posted 4 years ago

“When my package was despatched the DPD tracking page said they would send me a notification giving me a 1 hour delivery window. They didn't. Instead the driver turned up unexpectedly, photographed my front door and took the parcel away again. I was in but didn't manage to get there in time. He left a postcard, and when I used that to check on line it said he would return the following day. I stayed in, but when I checked the on-line service again the date had been changed to the day after. I tried the DPD on-line chat service (the most they provide in the way of customer support) but it's an absolute joke. There's no-one on the other end. It just spouts messages at you, none of which are relevant to your complaint. They clearly hold their customers in total contempt. Still hoping to receive my package but no idea when they will deign to deliver it.”

Helpful Report

Posted 4 years ago

“Driver didn't even bother to turn up, claimed they did, but I was in all day. They sent me a picture of a black screen as "proof" of a delivery attempt. Lazy driver skip delivery most likely.”

Helpful Report

Posted 4 years ago

“Banging on the door loudly at 9 am on a Saturday WHY?”

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Posted 4 years ago

“Got a text saying sorry we missed you but no one came and when I called apparently he took a picture of my front door only to be wrong colour DPD are a joke firm”

Helpful Report

Posted 4 years ago

“I was supposed to get a delivery tonight between 2059-2159. At 2130 received a response "sorry we missed you" they certainly did because they never arrived. Having cameras outside my house it must have been the invisible driver because nobody came to my house or opened my gate. Customer service you are having a laugh... DPD”

Helpful Report

Posted 4 years ago

“Terrible service. After only two failed delivery attempts returned item to seller. If selling please use a proper delivery service like the Royal Mail”

Helpful Report

Posted 4 years ago

“terrível serviço e uma recepção no pickup de uma "Senhora" extremamente mal educada e nada simpática, na Av. Infante D. Henrique lote 10 Lisboa, uma vergonha, diz que foram a minha casa 2 vezes e deixaram uma nota de que la estiveram, mentira nunca deixaram qualquer nota, e quando disse a Senhora que nunca deixaram qualquer nota, ela responde " eu não tenho nada a ver com isso" essa é a informação que tenho aqui" mas de forma hostil e agressiva ! isto ontem dia 20 de Abril as 16h, uma vergonha ter alguem deste nível a atender publico, esta empresa para alem de prestar um péssimo serviço com trabalhadores que nem deixam uma nota de aviso porque dá muito trabalho estacionar e escrever e depois mentem ! evitem esta empresa !!!!”

Helpful Report

Posted 4 years ago

“Recently your drivers have been taking a photo of the location but not delivering parcels despite there being instruction for the drivers to leave in a safe place why do they take photos but not get out of the van to make the delivery it’s a mystery to me being a locksmith my delivery is arriving on time are very important for myself and my customers security I will try to avoid using DPD from now on”

Helpful Report

Posted 4 years ago

DPD is rated 1.1 based on 5,570 reviews