DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,449 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“left… I was in driver didn't knock but left my parcel on the door step. It was books, and it's ruined. Only way I knew it was there is I switched my phone on to find it had been sitting since 10.14 am and I didn't expect it till the 5th December. I got parcel in at 17.10 pm. These books are for my clients in the warm hub. Disgusted”

Helpful Report

Posted 2 years ago

“If I could give minus stars I would, disgusting company, and lie to people ...Dreadful service. My order should have been Thursday, it's now Sunday. First day cancelled due to unforeseen circumstances, second day same, third day same and today surprise surprise same.... now my order is useless as needed it yesterday.... SCAM OF A COMPANY WHO SHOULD BE SHUT DOWN ... AVOID AT ALL COST”

Helpful Report

Posted 2 years ago

“I have bought an extremely expensive gift and paid extra to get it today. I've received multiple emails from DPD to expect my delivery between 13:59-14:59 as well as it was stated on the app too. At 11:50 I've received an e-mail that they attempted my delivery and I am not home which is clearly isn't true. Their driver never even attended to my address....... I've received no phone call, no neighbours were asked to take delivery (obviously, as it never taken place). My neighbour is repairing his car right outside my house and hasn't seen anyone. Spent over 1.5 hours waiting for customer services on the phone - no reply. Spent over 1 hour on the chat before I got an answer saying they cannot do anything. They cant even contact the driver, they wont be reattempting it and there is, "nothing we can do". Their customer service serves no purpose if they "can't do anything". I asked to share the complaints email or link, they said "they don't have one". Seriously, such a horrible service. Zero attempt to satisfy customers or find solution for problems generated by their own company. again. "Nothing we can do". Incredible.”

Helpful Report

Posted 2 years ago

“Paid for next day delievry. First day cancelled due to "unforseen circumsatnces". Second day driver "missed me" despite being in all day. Driver posted a picture of my house that wasn't anything like my house. Chat lie help cut me off 3 times before connected and absolutly no help at all and refused to escalate the chat up the line. Worst customer service i have come across in a llong time”

Helpful Report

Posted 2 years ago

“Paid next day delivery, excuse there is an issue... Bet they don't refund my money. Disgraceful service will never use again or recommend... Get your act together, if you can't meet demand then don't charge for it”

Helpful Report

Posted 2 years ago

“DPD claim there was no one in and they couldn’t deliver my parcel. Strangely two other delivery companies managed to successfully deliver two parcels on the same day. I was at home all day and they did not ring the doorbell or knock on the door, nor did they leave a card. Dreadful service. Dreadful customer service.”

Helpful Report

Posted 2 years ago

“Thieves! This is the second time my parcel has gone missing! The first time I returned a drone, what a surprise it never made it back! The worst service ever! Problem in my area it says is the reason my parcel hasn’t turned up for the last week. Yeah the problem is one if your lot decided they wanted my parcel for themselves!”

Helpful Report

Posted 2 years ago

“I suspect my parcel has been stolen by a DPD employee. They checked it into my local pickup point at Coop Market Harborough and then checked it out the next day and it hasn't been seen since. The call centre is obviously based in South Africa and have no interest or mechanisms to investigate so it seems there's nothing that can be done. Absolutely abysmal. This is the Leicestershire depot by the way so do not use them. Order ref 15503368116906”

Helpful Report

Posted 2 years ago

“DPD stated parcel was out for delivery, early morning for delivery before 10pm. After 10pm, no parcel, no message stating there was a problem. A bit later message received from Amazon stating “ DPD ran into an issue when attempting your delivery“. Next morning DPD delivered parcel, a Panasonic bread maker, rang door bell and very quickly rushed off, attempted to call him back before he got to van, Opened package that showed some packaging damage. Inside the package a quick look showed a dent in panels. Placing bread maker on level surface, woul not stand severely. Looked underneath, Brocken plastic and major damage to one foot. DPD obviously new they had damaged the package, but instead of reporting and returning to Amazon they dropped the parcel off, no warning, and quickly left the scene, leaving some one else to sort out the problem. No apologies from DPD or Amazon. Will attempt to not use either of these companies again. Photographs enclosed.”

Helpful Report

Posted 2 years ago

“Worked from home in order to ensure I was in to receive two parcels, ordered from separate companies. Both were then delayed to the following day. After working from home for a second day I was then informed both may be delivered the next day (on a Saturday when I would be out). This is unacceptable and extremely poor service. I have no idea why companies stiil use DPD. I will no longer be ordering from suppliers who use DPD.”

Helpful Report

Posted 2 years ago

“Had a parcel due today and received a message to say it had been delivered but nothing had arrived I contacted DPD on their premium rate number after holding for 10 + mins to be told their driver had delivered to the wrong address and they wouldn’t tell me where that was . They are supposed to retrieve the parcel later today but I’m not confident”

Helpful Report

Posted 2 years ago

“I’ve ordered a parcel that was supposed to be delivered yesterday. I received “sorry we missed you message”, even though my flatmate was in the house, and I asked him to keep an eye on it. He claims nobody knocked; no note was left. I thought “it’s ok, I will take a day off tomorrow to collect it myself”. From the morning I was waiting for the driver, live tracking the parcel. When I got “you are next” message, I was waiting next to doors. Few minutes later, I got another text “sorry we missed you”. WOW. The driver didn’t knock or left any note. When I contacted DPD, I was told multiple times: “well he was there according to GPS, and he took picture of your door, nothing we can do”. Like seriously, you can google it, there are thousands of people like me. Drivers faking deliveries, and DPD does nothing about it. Every time I contacted them, I was told off. Horrific customer service. Avoid this company at all costs !!!!”

Helpful Report

Posted 2 years ago

“I ordered a service from you and I must admit that no one has treated me as badly as your company. The package was supposed to be picked up from me yesterday (I paid for it), I even got a message about which time the courier would be to pick up the package. No one came, I didn't get any message that no one would pick up the package. The courier from dpd knocked on my door to ask if he could leave a package for the neighbors, then he drove past my house a few times (everything is visible on the cameras in front of the house). With all due respect, people pay you for your services. I took the day off yesterday so your courier could pick up my package. I spoke to customer service today and they hung up. You have no respect for the customer at all. how do i get my money back now?”

Helpful Report

Posted 2 years ago

“Utterly useless unless you are happy to be controlled by an app. It's not rocket science to deliver to a secure (lockable by the turn of a button) parcel box situated outside your property gates is it? (The doggies don't like strangers.) Apparently it is not company policy to deliver other than to your front door or safe place, however unless you create an account you cannot update delivery preferences despite there being a notice on the parcel box and a personal code for them to photograph as proof of deposit Personally I prefer a more human approach where by the courier uses their brain! I have no problems with other courier firms, only these fools. I now have to drive my smokey old diesel car to town to visit the collection point....not sure how that is 'saving the planet'.”

Helpful Report

Posted 2 years ago

“Worst service”

Helpful Report

Posted 2 years ago

“2 missed delivery slots and still no contact or explanation Avoid this company at all costs”

Helpful Report

Posted 2 years ago

“DPD drivers have no respect for other people's property. DPD drivers from the Reading depot keep driving over my front garden. I spent a whole day trying to contact someone from the Reading depot to make a complaint but to avail. I even left my number on their answering machine. When you phone the depot phone number eventually a service agent answers and they only take orders. No wonder the drivers have no respect when they are being employed by a company with absolutely no customer back up. It also falls into place why most of their vehicles are white vans and not liveried, they are very difficult to trace.”

Helpful Report

Posted 2 years ago

“It's been more than 3 times that I missed the delivery, though I was home for each and everyone of them. No card left, no complaints procedure, everything is a big scam. Avoid this company, just use Royal Mail”

Helpful Report

Posted 2 years ago

“If I could give them -1000000 stars I would! After purchasing an item for guaranteed next day delivery DPD failed to deliver. Trying to call them is so incredibly difficult, but we got through, and then they hung up on us!!! Got through again asking if we could pick the parcel up from the depot it was in as we needed it urgently - the answer was no! No wonder the people on the end of the phone sounded so miserable, they are working for a company who does not care about their customers AT ALL. So incredibly disappointed!”

Helpful Report

Posted 2 years ago

“The worst delivery service. Each time I get a package delivered by them, I dread of the delivery process. I stay several days at home from work trying to receive a package and they miss me for random reasons. Stating I have incorrect info, on the day of delivery (no complaint prior). Unable to redirect it to a pickup box. The form to contact a courier is read only. The UI is horrible and you can't do many things or it's not clear why you can't do something. Obscure help with problems and finding relevant contact info, as if they're trying to make you frustrated enough not to contact them. If you can avoid this service, I would.”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,449 reviews