Name: DPD
Rating: 1.14

“It is a terrible delivery service. They are not able to ring the bell to deliver the parcel although I'm at home waiting it, so they return it. It happened with me 3 times. Never never use it, especially when it is urgent!”

Helpful Report

Posted 8 years ago

“Parcel supposed to be delivered to my house. No card to say a delivery had been attempted, had to knock on neighbouring doors to finally find out who had the parcel, which had been delivered a couple of days beforehand. Really poor service and unfortunately I had no choice with the supplier of the product I bought using them.”

Helpful Report

Posted 8 years ago

“DPD worst delivery company I've ever experienced. Freezer ordered via Tesco. Delivery day advised, daughter took day off work. Freezer didn't arrive. No communication. DPD wouldn't accede to Tesco's requests to subsequently deliver at convenient time. At one point they told Tesco they'd lost the freezer. Given that they made a big mistake in the first instance DPD have made no apology and have been entirely inflexible. If I was the depot manager I'd be so embarrassed that I would have put it in my car and delivered myself. Astonishing lack of customer service. Almost two weeks later we've had to cancel order and get refund.”

Helpful Report

Posted 8 years ago

“awful! they sent automated messages saying my parcel was on its way and it wasn't. When I asked why I was informed took no responsibility for their automated messages!”

Helpful Report

Posted 8 years ago

“This is the worst service I ever. I heard from two other pple who are not related to me complaining. I think you can do better than this. Disappointed”

Helpful Report

Posted 8 years ago

“Worst service I’ve ever had. Delivery driver Mark incompetent can’t even ring a bell. Rude customer service and I ended up going to the depot (10 miles away) in order to get my package. Never use this company they are a disgrace”

Helpful Report

Posted 8 years ago

“Complete Disaster. Failed deliveries every single day wasting my time and effort. Today the email notification said the parcel has been delivered and signed for which is a complete lie and after an our of waiting on the customer care line I was told that the parcel is back at the depot! This is bordering on scamming paying customers. Still haven't received the parcel! Never ever ever use them again!!!!!”

Helpful Report

Posted 8 years ago

“Can't deliver the full order. I've had two orders from come via DPD and both time there has been something missing from my order. This time I received someone else order with my label place over the correct address where it should have gone. Web site says that I've have received my order which I definitely have not! Currently waiting on the phone to speak with an adviser and I've been waiting for over half a hour. If they could do their job probably then they would most likely not have people on hold for so long.”

Helpful Report

Posted 8 years ago

“Had to use them a lot (not through choice) always a day late I always have to use them because a company uses them to send me stuff. 8/9 times it’s not delivered the day it’s supposed to. I’ve had to collect it myself from the depot numerous times, but now they just say that’s not possible and have a horrible attitude I.e turned up 5 minutes before closing time (the wrong time is also on the website but luckily I knew it was an hour earlier is shut) for my fiancé to be told ‘we’re closed’. When I phoned and said they hadn’t closed for an other 5 minutes she said- no joke- ‘well that’s been an other 2 minutes so we are basically closed now. Byeee!’. I’ve even tried paying the £10 for early delivery and they cocked that up too. Now they yet again tell me that it’s not arrived at the depot and they can’t tell me why. They can only tell me I’ll get it tomorrow afternoon if I’m lucky. I can’t change it to collect myself (as I’ve done before). Today the woman I spoke to was better but still didn’t give me a choice and said I’ll get it tomorrow rather than investigating where my £90 parcel is and why it’s still on the road. Their attitude stinks at cambuslang and it’s always the same young women. At least when they’ve cocked yo before they apologise but this girl just give you one word answers with a fed up voice as if you’re stupid.”

Helpful Report

Posted 8 years ago

“It's a disaster of a service, needs a complete reorganisation, Christmas staff and should treat paying customers like paying customers. Fortunately there is more than one postal service”

Helpful Report

Posted 8 years ago

“Paid extra for evening delivery on 4 December - no delivery. Rescheduled for evening of 5 December - no delivery. Hinckley Branch just taking the mick (sic!). Obviously couldn't care less. Drivers to blame (?) - Tom on 4 December and Tobias on 5 December. You have been warned”

Helpful Report

Posted 8 years ago

“DPD might be able to tell you where the driver and delivery is in relation to your location using GPS technology, which is great in principle, and, text/email you a delivery notification minutes after the drop, but, when they are overloaded with volume (industry parlance for for the amount of packages in the entire system) the whole shebang (not industry parlance) FALLS OVER. DPD, stop pretending to be like a FedEx or UPS business model, You haven't got the contingencies, infrastructure or technology in place to cope with busy periods like Christmas and this Godforsaken Black Friday. Hopeless.”

Helpful Report

Posted 8 years ago

“I read a lot of complains, and until now I think my situation is the worst. I bought something on 22th November and was supposed to be delivered 26th, they changed every single day the delivery date until 30th. They said will delivery today, 4th December, but apparently it’s lost in depot and I can’t go there try find it. Every time I call to costumer service I wait 30min to someone pick up the phone, and they really don’t care about my problem. I don’t know more what can I do. How they lost a parcel?!”

Helpful Report

Posted 8 years ago

“DPD might be able to tell you where the driver and delivery is in relation to your location using GPS technology, which is great in principle, and, text/email you a delivery notification minutes after the drop, but, when they are overloaded with volume (industry parlance for for the amount of packages in the entire system) the whole shebang (not industry parlance) FALLS OVER. DPD, stop pretending to be like a FedEx or UPS business model, You haven't got the contingencies, infrastructure or technology in place to cope with busy periods like Christmas and this Godforsaken Black Friday. Hopeless.”

Helpful Report

Posted 8 years ago

“I am still waiting for my parcel. I was sent an email that I would receive it on 1/12/17. I was at home waiting for it, no one came, but they texted me that they didn't find me!! There was no note left of course. Then, I changed the delivery details, so I could pick it up from a collection point. Told me it would be ready on 1/12/17. Still waiting. I have sent 2 emails. No response. I called 3 times and I have been waiting for more than 30 minutes again with no response. I don't mind the delay but I'm afraid I will never get my parcel.. and no explanation/excuse received.”

Helpful Report

Posted 8 years ago

“WORST CUSTOMER SERVICE. THEY DELAYED MY DELIVERY AND COST ME ADDITIONAL CHARGES. ABSOLUTELY USELESS COMPANY. DIDN'T HELP ME EITHER AND I WAS N HOLD FOR NEARLY AN HOUR BEFORE I EVEN GOT A CHANCE TO SPEAK TO SOMEONE. DO NOT USE THEM. I SPOKE TO AN EMPLOYEE CALLED DILLON MAJILTON, HE CLAIMED THAT THERE WERE MANAGERS FOR ME TO SPEAK TO SO THAT I COULD RAISE MY CONCERN. I REQUESTED A CALL BACK FROM ONE OF THE MANAGERS AND WAS ALSO TOLD THAT THEY ARE NOT ALLOWED TO RETURN CALLS TO CUSTOMERS??? AN ABSOLUTE JOKE OF A COMPANY. WILL NEVER USE THEM AGAIN!!!”

Helpful Report

Posted 8 years ago

“WORST CUSTOMER SERVICE. THEY DELAYED MY DELIVERY AND COST ME ADDITIONAL CHARGES. ABSOLUTELY USELESS COMPANY. DIDN'T HELP ME EITHER AND I WAS N HOLD FOR NEARLY AN HOUR BEFORE I EVEN GOT A CHANCE TO SPEAK TO SOMEONE. DO NOT USE THEM. I SPOKE TO AN EMPLOYEE CALLED DILLON MAJILTON, HE CLAIMED THAT THERE WERE MANAGERS FOR ME TO SPEAK TO SO THAT I COULD RAISE MY CONCERN. I REQUESTED A CALL BACK FROM ONE OF THE MANAGERS AND WAS ALSO TOLD THAT THEY ARE NOT ALLOWED TO RETURN CALLS TO CUSTOMERS??? AN ABSOLUTE JOKE OF A COMPANY. WILL NEVER USE THEM AGAIN!!!”

Helpful Report

Posted 8 years ago

“Waiting 40 mins and not been served yet. Another lady has returned for the second time. I am not hopeful of getting my parcel.”

Helpful Report

Posted 8 years ago

“DPD delivered my parcel to the wrong address 5 miles away. I received a message to say it had been delivered and signed for....well not by me it hadn't! I messaged the seller who gave me DPD's details (surely it was the seller who should have carried this out). I called DPD and they knew exactly where my parcel was but between them and the seller were pretty useless. A week later I received a phone call from the address that had my parcel, I then collected today. Don't use them, they're a waste of space!”

Helpful Report

Posted 8 years ago

“Appalling my parcel has been signed for apparently by me although I was at work and my wife was waiting for parcel. It has disappeared and the customer service time stated nothing they could do!! Use FedEx I say!”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

DPD Reviews

Location: