DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,664 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel has been "delivered to the Olbury depot" five times in the last seven days. Then sent to another place to be delivered back again. Just deliver it to me please. The phone help is nonexistent (no one answers for 20 minutes and the E Mail I sent with their tracking number was sent back for lack of information. Don't pretend to be a courier if you don't ever deliver anything.”

Helpful Report

Posted 8 years ago

“Received an email last night, following a purchase online with next day delivery, advising that my parcel was on the way and asking what would happen if I wouldn't be in to receive it. I used their option to leave it in a "safe place" and advised them to leave my parcel at the Reception (open 24/7) of my building. Today, I have just received an email advising they "missed me" and will come back on Monday. I tried to call their Customer Service straight away but they don't even pick up the phone... I'm gonna have to go pick up my parcel from their depot, which is a 30 mins drive from where I live. Outrageous Customer Service!”

Helpful Report

Posted 8 years ago

“Completely incompetent got 3 times revised delivery dates and spend hours on the Telefon line with no result. Never experienced anything like it. Completely run by incompetence.”

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Posted 8 years ago

“If I thought you might respond to my review I could waste even more time telling you what a failing service you provide. Aaron was supposed to deliver my parcel on Wednesday and then again on Friday. On both occasions I was at home. Aaron did not come to my door and therefore no 'sorry we missed you' card was ever put through my letterbox, although this is the email I received, whilst still inside the property waiting. Absolutely total rubbish of a Dynamic Parcel Delivery service.....”

Helpful Report

Posted 8 years ago

“DPD UK. Do not touch this lot if you actually want a parcel delivered. Eight different deliveries over 2 years and none arrived. Eight out of eight ! Completely useless, incompetent and could not care less. Drivers are liars and lazy. That is my first hand experience. They do everything possible to prevent people contacting them and they tell lie after lie to dig themselves out of any responsibility. Unhelpful, rude and incompetent. Could not care less attitude. Social media is littered with people's terrible experiences and they all tell the same story about this dreadful delivery company. Just Google DPD reviews and read the horror stories. YOU HAVE BEEN WARNED. Use anyone else but not these people. Before ordering from Amazon, Argos or whoever ask who they use to deliver and if the name DPD comes up then shop somewhere else because it is likely you will never receive the parcel.”

Helpful Report

Posted 8 years ago

“DPD drivers not trustworthy, I was waiting for the parcel whole day, driver didn't turned up. customer service too was irresponsible. Wait for 3 days now still not turned up it should have been next day delivery keep saying to me it will be the next day now it's the 3rd day manager rings me and I said to hem I am going to complain on twitter and turns around and said i am going to call the police is this company on drugs”

Helpful Report

Posted 8 years ago

“Parcel not delivered (so 0 stars really) next day delivery was delayed(email), ok can live with that,then another day passed no communication. Unable to contact them (DPD) web site just asks for delivery number and tells you your parcel is being held at a depot 20 miles away(for 3days).i can only assume "held at depot" means:-lost your parcel and they haven't got the common decency to tell you.”

Helpful Report

Posted 8 years ago

“the absolute WORST delivery service possible. Outright LIES all the time, whether its a promise to deliver at a certain date, or worse, saying they tried to deliver when they obviously didn't. After being let down on every ever DPD delivery, I have now made it my mission to refuse doing business with any retailer that uses DPD. I can't believe this company has clients.”

Helpful Report

Posted 8 years ago

“Absolutely s*** do not use ever been on phone for over an hour to be told they're too busy to deliver my parcel booked a day off work they told my parcel would be delivered today and still not turned up shocking service be warned do not use these cowboys ever”

Helpful Report

Posted 8 years ago

“Your delivery driver mark who covers eastwood is fantastic. He goes that extra mile and Nothing is too much trouble for him. He makes sure your parcel gets to you on time and in safe hands. Top banana”

Helpful Report

Posted 8 years ago

“Words cannot describe how bad they are but numbers can 0/5”

Helpful Report

Posted 8 years ago

“Don't really want to give them one star, they are beyond very poor. Next day delivery, maybe a week later? The worst delivery service imaginable......”

Helpful Report

Posted 8 years ago

“Website allows you to track your item specifically chosen for next day delivery sat in a warhouse 30 miles away for two days”

Helpful Report

Posted 8 years ago

“As usual - poor delivery service (the driver couldn't find my address! - it's a church house right next to the only church on the High Street). I have complained time and again about the poor delivery service provided by DPD and the poor performance of their drivers, but it never makes any difference either to DPD or the business given to them by suppliers.”

Helpful Report

Posted 8 years ago

“Disgusting, we booked the pick up time for 2pm through transglobal express, the called me saying that i have to be ready for the pick I stayed at home until 5 no one show up and suddenly i received an email saying it was cancelled from my decision and forwaded for the next day. Well i called transglobal saying that I didn't ask for that, so they apologize and they over the phone pushed for an early pick up , because 1pm in the afternoon i have the flight. Well at one point received another email saying that pick up time is scheduled for 6pm, again i was at home until 8 and no one show up again. Now i am waiting since this morning and no one is showing, the guy at the phone keep on telling me they cannot guarantee the pick time. End of the story? I am leaving London, with my goods here in an house that is not mine anymore with people that I don't know..thank you dpd, hope you close down very very very soon...”

Helpful Report

Posted 8 years ago

“I would like to start by saying how disappointed and undervalued I feel. My purchase have never reached me.Once John Lewis customer service been contacted regards to it they were adamant that I have received it and signed for it. The courier (DPD) have not managed to deliver it to me and John Lewis did not want to investigate it any further as the customer advisor told me that "They did everything on they part and they can not help me any more" as the courier (DPD) confirmed with them that is been delivered and signed by myself. Which is totally unexplainable how is it possible if it never reached me. I had to take matter into my own hands with out having any support from John Lewis. I spoke to the DPD manager and they told me that the driver will come over on the next day to show me where he left my parcel, he failed to do so. This have been arranged twice and he failed it.Clearly the driver does not want confrontation as all the key facts shows that he stole it. On top of that I was expecting different delivery from a Jewelery company to be deliverd by DPD, it turned out it was the same driver and he refused to attend my address and deliver my parcel, most likely he targeted to steal that too but I went ahead and called customer service. I was heavily pregnant at that time and was put through so much stress, we had to deal with this for weeks and weeks until my baby was born. Having new born baby on my hands does not give me any free time to investigate it any further. I feel I have been walked all over as none of the companies want to take responsibility for my stolen bouncer. I have suffered a £300 loss which as you can appreciate just having new born baby is a major blow. That is with out mentioning the number weeks of stress that this has cause on myself and my new born baby.”

Helpful Report

Posted 8 years ago

“I was given a delivery time of 1.30 to 2.30. The van turned up at 1.38, stopped at the drive entrance, the driver DID NOT GET OUT. I watched him drive off. At 1.45 I had an email saying I was not in. I have had a further email saying he left a card - not true. When I order on line in future I will tell the supplier not to use DPD because their delivery drivers tell lies. 1 Statement - nobody was in 2 Statement - They left a card both untrue I have suggested that the supplier requests their money back etc for a lost order. I have purchased the item from a another supplier who does not use DPD,”

Helpful Report

Posted 8 years ago

“Sat in all day waiting for delivery on the 27th Nov , 28th Nov 29th Nov contacted them numerous times and was informed each time that it was all down to Black Friday. When I looked on line was amazed to find that they took on Delivery of my parcel at 5.37 on the26th Nov at Emerson’s Green Bristol notified me that it would be delivered on the 27th Nov, it did not arrive on the 27th or the 28th and then they took delivery of it again on the 29th at Emerson’s Green,Bristol.i have now been informed that it will not be arriving today!”

Helpful Report

Posted 8 years ago

“Asked for parcel to be delivered at a local delivery point. Day one I took time off of work I get message " we will redeliver tomorrow " . Day after I took time off of work I get a message " we could not deliver today we will redeliver tomorrow at you home address". As I'm writing this I'm on the phone waiting to speak to someone about this for 25 minutes and counting. HALF AN HOUR. Very poor service with worse customer service to go with it. Disappointed.”

Helpful Report

Posted 8 years ago

“Absolutely awful service have been waiting over two days for delivery.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,664 reviews