DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,664 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give them zero if I could. No card left no delivery asked to deliver next door and it’s just a total waste of time prefer any other delivery company”

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Posted 8 years ago

“i dont have the words or time to explain essentially 11 days of utter frustration, failed promises and poor customer services still not arrived”

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Posted 8 years ago

“had a a couple of emails to say what date (28th Nov) my parcel will be delivered, and on the delivery day at 16.40 i received an email. "as requested your parcel will be delivered on the 29th of Nov. i didnt request any thing of the sort.. id waited in all day as well.. absolute joke”

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Posted 8 years ago

“No one at the property to sign, I've been home both days now. Picture taken of a front door that isn't my house. 7th time in 12 months they have done this. Absolutely useless to try and get hold of anyone in this company. i avoid companies that use DPD as a courier and dread when i get an email saying DPD will be delivering...best to call the company you placed the order with and complain to them and get a delivery refund.”

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Posted 8 years ago

“Dpd are the worst delivery service ! I wasnt going to be home for a delivery so asked them to deliver to a local holding place they agreed said the parcel would be there after 12 the next day Went the next day at 2 after going through 40mins of traffic to be told as DPD had not sent me the right email with a barcode i couldnt pick up my parcel even though I had ID and the emails to say it was my parcel !!! I then had to collect the next day !!”

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Posted 8 years ago

“Pathetic service, drivers don’t even ring the bell so they can run away. Impossible to speak to a human”

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Posted 8 years ago

“Our delivery address is a pub in a village. DPD reason for nor delivering (on their website at 4.30pm on a Friday afternoon) "COULDN'T FIND DELIVERY ADDRESS". Can you believe it! They are hopeless.”

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Posted 8 years ago

“We were given a 1 hour window of delivery time , during this time we got an email that said there was an attempt to deliver and that no one was at home, we were , left an out of focus photo on the email of the "missed you" card , we had no card , called the office who admitted he couldn't find our address and he would call back later that day with the parcel - he didn't. Total fabrication of events and I wont hold my breath that it will be delivered on tomorrows run. Why lie and why not use the phone number we had given to find the address?”

Helpful Report

Posted 8 years ago

“this is the 7th time this has happened to me. They don't even knock on the correct door or even put a calling card through the door, all because they cant be arsed to find my address.”

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Posted 8 years ago

“In quick summary, they failed to deliver 4 times over the course of 3 weeks, the app and customer service was utterly useless and could not locate the parcel, nor get through to their own Dagenham depot or drivers. I wasted a lot of time and money, and took days off from work for this 1 delivery. It is just unheard of, I would never recommend DPD to anyone.”

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Posted 8 years ago

“So annoyed don’t use if in the brentwood area! 1st time - I apparently refused the item after waiting in all day Second time- the drive fraudulently signed for my parcel I never recieved. Third- I apparently wasn’t in and they left a card according to the email I received. I am totally fed up with ordering online I will not order anything anymore if I know it’s going through these people cannot be trusted at all!”

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Posted 8 years ago

“I was at home all day. I was waiting for my parcel only to receive a text that I was not home. I stepped out quickly hoping to catch a sight of the driver or the van, and there was nothing. I returned only to find the calling card left outside my building. On the ground. I mean, on the ground outside where the rain could have drenched or a dog could have chewed on or even urinated on!!! And I was in my room all along. Waiting to hear my doorbell/buzzer. I have never felt so enraged and utterly disrespected all my life. And on their website, they are quick to flash that you should use their app. Annoying, rude, unreasonable and unacceptable bunch!!!!”

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Posted 8 years ago

“It's all still going wrong. A driver called Liam has the wrong location although my postcode is on sat nav and google no problem. Waitednin all day to see a messages with lies saying I was not in. The driver won't answe phone to depot . He takes it back and the whole problem starts again . So upset”

Helpful Report

Posted 8 years ago

“My parcel being opened and one (expensive) item has been taken, then to reseal the parcel with their own dpd tape ????!!!!!! Investigation is being put in! Absolutely fuming.”

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Posted 8 years ago

“awful service. I don't pay extra money for "SATURDAY DELIVERY" for my parcel not to arrive. The delivery driver called "Abdi" never tried to deliver my parcel he marked it as "refused" 1 minute before the delivery deadline. Customer service don't answer the phone either. They are thieves do not order from any company who uses them. After finally getting through to customer service the telephone operator called the driver who lied and said he could not enter the building and would call me back. I am still waiting for that non existent phone call. It is time to take further action this company is a joke.”

Helpful Report

Posted 8 years ago

“Rang customer services and waited 20 minutes and asked as to why I have not received a time slot for my parcel. They promptly put the phone down, an absolute shambles of a company. Avoid at all costs”

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Posted 8 years ago

“I have been meaning to leave a review for a while after several deliveries from DPD. I find the service exceptional, the informative website is accurate and easy to use. I think all companies should consider choosing DPD, and has on occasions swayed me as to which company to buy a product from if DPD is the courier. Excellent customer experience.”

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Posted 8 years ago

“Worst service area. AVOID AT ALL COSTS. booked the collection of 3 heavy parcels. I booked for 1 day, they failed. i then rescheduled 4 different times and they failed every single time. I spoke to the live operators every day and they assured me that the collection would happen. the operators were unhelpful, refused to call the drivers or do anything other than check their online system. I suggest it is avoided at all costs”

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Posted 8 years ago

“I saw them drive away from my home without even ringing door bell and just left note to say we were not in. Why? By the time they have filled in form they may as well of rang door bell! This is the third time this had happened and yes door bell does work. He must of been desperate to get home! I will inform the company I bought item from how bad they are. I would never use them!”

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Posted 8 years ago

“Terrible service! Liars of not able to find an address! Horrible service, cannot wait until they go bust!”

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Posted 8 years ago

DPD is rated 1.1 based on 5,664 reviews