DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,664 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting 40 mins and not been served yet. Another lady has returned for the second time. I am not hopeful of getting my parcel.”

Helpful Report

Posted 8 years ago

“DPD delivered my parcel to the wrong address 5 miles away. I received a message to say it had been delivered and signed for....well not by me it hadn't! I messaged the seller who gave me DPD's details (surely it was the seller who should have carried this out). I called DPD and they knew exactly where my parcel was but between them and the seller were pretty useless. A week later I received a phone call from the address that had my parcel, I then collected today. Don't use them, they're a waste of space!”

Helpful Report

Posted 8 years ago

“Appalling my parcel has been signed for apparently by me although I was at work and my wife was waiting for parcel. It has disappeared and the customer service time stated nothing they could do!! Use FedEx I say!”

Helpful Report

Posted 8 years ago

“NEVER use them. Today I have waited for medical supplies the driver forged my signature and drove off with parcel. Luckily I have CCTV after over an hour to get through to customer services they said ... contact sender basically not our problem!!! I am left without my diabetes pump which could result in a major health risk. Untrustworthy, unreliable liars I will ask all companies who they ship with and of DPD will not buy!!”

Helpful Report

Posted 8 years ago

“I have waited in four mornings for a delivery for which I paid extra to have next day delivery. DPD told me that they had tried to deliver and I wasn’t in. They didn’t. So I didn’t have a calling card with a number as a reference. Today, apparently, the parcel has been delivered. Just not to me. Not sure who signed for it. Now you could call it a one-off experience, but about four or five Christmases ago when I lived at another address, I had similar problems. In the end, my neighbours and I discovered the driver was dumping any parcel from our street in any garden and signing for it himself. DPD couldn’t care less. They just told me that I had signed for it, even though the signature wasn’t even my name.”

Helpful Report

Posted 8 years ago

“Sent me a tracking email and text message with an hour slot. Watched the guy pull up on my drive, have a look aroun in the back of his van. Then I got to watch him drive away. The reason for not knocking on my door “couldn’t find your address” After that you get the pleasure of waiting on the line for 10 minutes to find out that he couldn’t find my parcel. So he just drove off. But don’t worry, they will deliver it the next day. Unfortunately, that’s a lie by customer service. Because they have lost it. Don’t worry though. Because the manager will find it and deliver it tomorrow. She is unsure why they didn’t do that the day before and unsure why he said it would be delivered today. They are unsure about a lot of things”

Helpful Report

Posted 8 years ago

“Ordered 2 mobile phones from sky, 1 turned up with the packaging damaged. The other failed delivery 3 times, lots of calls later to be told that they had lost it in the depot and could not find after completing a parcel search 3 days prior!! I have had to then go back to sky and explain, unfortunately they no longer have these in stock so won't be able to deliver before xmas. What I find strange is the fact that the driver (not driving a branded van or uniform) new that the other parcel could not be found in the depot!”

Helpful Report

Posted 8 years ago

“The package wasn't delivered twice even after calling customer service the first time and asking to ensure that they should ensure delivery the second time. no special arrangements were made to ensure that it was taken care of A previous package was also returned to the shipper, because DPD claimed the local shop had rejected it I have completely lost trust in this company”

Helpful Report

Posted 8 years ago

“I ordered a central heating component and the supplier use DPD as a courier this was a next day delivery. It is now a week of failed deliveries and this is to one of their pick up stores. I have spoken to the call centre and they couldn’t care less and won’t do anything to resolve the problem. They told the supplier that they would rather get the new orders out on time and then get around to the failed one when they can. All this in what has been the coldest week of the year so far. In future I will be asking who their courier is before placing orders (if it is DPD I will be going else where).”

Helpful Report

Posted 8 years ago

“one time deliver to the wrong adress second time pass in my street said i wasnt here and reported my delivry 3 days later”

Helpful Report

Posted 8 years ago

“Pure idiots! Failed to delivery to my address, stating I'm not in even though this is a business address & someone always here”

Helpful Report

Posted 8 years ago

“Worst delievery company ever!!! No notification of what was going on with my parcel. Parcel was expected on 30th November then the 1st December then the 2nd now the 4th!!! Customer service are basically like robots with no help at all!!! Terrible service”

Helpful Report

Posted 8 years ago

“Appalling service - parcel arrived late so ended backnat depot - took 1.5 hours to contact them - then it was 'sorry parcel locked in container till monday' just shockingly awful service”

Helpful Report

Posted 8 years ago

“I received a delivery window of 16 hours!!!! Between 6 and 22:00 on Friday December 1st. And guess what? my parcel wasn't delivered! After checking constantly to see if there is any update, eventually at 22:15 I saw an update saying my delivery date has been changed as requested (whose request?!) to Monday December 4th. Honestly, what's going on with this delivery service!”

Helpful Report

Posted 8 years ago

“Text message to say my delivery would be Wednesday, but only one of two packages arrived. You just try and contact their custormer service. Would never use this company they are not reliable.”

Helpful Report

Posted 8 years ago

“Really terrible service- somehow they ve managed to win the John Lewis gig! Shoddy service, Cancelled my specified time delivery and promised to deliver the next. Rolled up the next day, lunchtime and pressed the wrong door entry. Claimed to leave a card, no card found. Had the cheek to take a picture of the block sign, but didn’t deliver. Customer service non existent, even calls from John Lewis ignored ! Disappointing to say the least ..”

Helpful Report

Posted 8 years ago

“Unprofessional to say the lease my parcel was delivered to iram depot weds and now there saying they will deliver Monday I’ve had this every day delayed parcel:( my daughter birthday present is now 4 days late”

Helpful Report

Posted 8 years ago

“If I thought you might respond to my review I could waste even more time telling you what a failing service you provide. Aaron was supposed to deliver my parcel on Wednesday and then again on Friday. On both occasions I was at home. Aaron did not come to my door and therefore no 'sorry we missed you' card was ever put through my letterbox, although this is the email I received, whilst still inside the property waiting. Absolutely total rubbish of a Dynamic Parcel Delivery service.....”

Helpful Report

Posted 8 years ago

“Pathetic! Really bad company! My friend was waiting by the window 15 minutes earlier than window time. The driver put a card through to say no one was in when he was waiting by the window all along. The driver had quickly gone. I phoned DPD and they said nothing they can do. I said I'll collect from depot as we needed the credit card machine urgently with it being a business. They said I can't even collect myself. How bad!!”

Helpful Report

Posted 8 years ago

“First they lost a bicycle and said we just have to go back to the supplier to order again. They sent and e mail yesterday saying they were to deliver another parcel today and would send an e mail this morning with the 1 hour delivery slot. They did not. Tracking the parcel on their site I see they have had it in Dartford for 2 days and not say it will be delivered tomorrow IF CONDITIONS DO NOT CHANGE! Checking their website for delivery disruption they say everything is normal in our postcode. This must mean that they are generally totally useless. Could they please just close down and leave deliveries to companies who know what they are doing. Alternatively I will specify that all future purchases be delivered by another company than DPD”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,664 reviews