DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(Covid-19) I ordered something that should have been delivered within 1 week max. I got an email it would get delivered today (2 and a half weeks after order) but it didn't show up. Next day the same thing. Got an email, didn't show up. Now it's day 3. Still no package. Why send an email at all if they can't deliver.”

Helpful Report

Posted 5 years ago

“The first time I couldn’t receive the delivery because apparently the driver didn’t have the right address even though I gave our eir code. So after this I arranged a pick up point, in Oscar Traynor Road to make sure the address wont be missed this time. They again tried to deliver to my address which failed. I got an email on Tuesday saying that my delivery is ready for collection at my Pick up Pont. And now its not in the pick up point either because it says the PIN or Phone number is incorrect. In the tracking history the last update says it was signed by Catherine. No one from my family or none of our neighbours signed for it. Asked everyone. Can I please get an accurate update on this parcel? It was meant to be a birthday gift which is now weeks late. I understand the delay due to Covid-19 crisis but at this stage the delay has nothing to do with it. Can you please rectify as soon as possible?”

Helpful Report

Posted 5 years ago

“I am waiting 4 weeks for 3 parcels they say you have them . I never got then. Very poor service.”

Helpful Report

Posted 5 years ago

“2 attempts for a delivery, have now been sent a photo of a property that isn`t ours. Everyone else can find us, why not DPD?”

Helpful Report

Posted 5 years ago

“Incredibly poor service. Won't answer phones. Dropped packages at my door and left them there when I'm at work stating I signed for them. Their drivers use my driveway as a turning circle. I have one driver on camara cleaning rubble and dirt from his van onto my driveway when I wasn't home. Disgusting company. Automated response email anytime you email them. No one every returns the call or response to the email.”

Helpful Report

Posted 5 years ago

“I booked on a Wednesday night, Thursday morning it was picked up from liverpool come Tuesday it was with me in southern spain a day earlier than they quoted. An excellent service, easy to track. Will definitely use again.”

Helpful Report

Posted 5 years ago

“Ordered to clllect a sink from a private seller ,delivered half way and returned to sender all smashed up,when reported a claim they rejected saying it’s a forbidden item witch is absolutely outrageous! Had a look on their forbidden item list and it absolutely everything you can think of so what do they actually deliver?”

Helpful Report

Posted 5 years ago

“Admittedly my parcel had no house number indicated on it but there was no attempt to contact me either by 'phone or email so it was destroyed. Thanks, DPD.”

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Posted 5 years ago

“Tracked my parcel (a new computer) right to my door and was out talking to a neighbour when DPD turned up, delivered to a neighbour but were about to drive off when I asked the driver if he had a parcel for me too, he looked very sheepish and then his passenger brought my parcel out from beside his seat gave it to the driver who then gave it to me with a look as if he'd been caught out. I'll be watching this lot in future.”

Helpful Report

Posted 5 years ago

“delivered to wrong address and even wrong street most dpd drivers seem to be morons”

Helpful Report

Posted 5 years ago

“Dpd told me they had no record of my phone number or name at address. Called the helpline the automated service knew who I was and my parcel number from the phone number I called on. Wouldn't trust them as they lie and give excuses rather than deliver the items.”

Helpful Report

Posted 5 years ago

“They have theives working for them, and the management do not care at all about their customers. They refuse the accept irrefutable evidence that they have my package, or it was stolen from their custody. Do not send anything with their drop off service, unless you are seriously well insured or willing to lose the item. Never send anything with sentimental value or anything that cant be replaced. seriously, these people will make you regret ever considering them. Do not go near them”

Helpful Report

Posted 5 years ago

“had to go after the driver to get my parcel it was scanned as delivered and he still had it in the van hopeless service no email or text from the office or from the driver to say that they had my parcel”

Helpful Report

Posted 5 years ago

“Diabolical - ordered at 0400 yesterday - paid for next day - company confirmed the item was dispatched and picked up by DPD in the morning - they now say they have not received it - total lies”

Helpful Report

Posted 5 years ago

“Wow, DPD totally mess up everything for the second time in a week. New heights of incompetence are DPD's mjor achievement in business. They can't even answer phones.”

Helpful Report

Posted 5 years ago

“I send a small parcell with medicine to Romania, on website price was£38 to be delivered between 3-5 Days. The parcell arrived after 12 days, but have yo call, chat ecc, because the DPD app is absolutly rubbish. Do not use this company to send parcells aboard, better use turttle and you spend less money.”

Helpful Report

Posted 5 years ago

“If I could Give zero stars I would absolutely terrible to deal with and such bad customer service..AVOID!!”

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Posted 5 years ago

“Tyre I bought on Oponeo was dispatched on the 7th of Apr. on 28 Apr still not delivered and there is absolutely no information update from them.”

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Posted 5 years ago

“Useless! We live in Tenerife and have had successful deliveries by DHL, DeutchePost, Correos, Royal Mail and then there is DPD. We order from Amazon and don’t know the carrier until the order is dispatched. I dread seeing DPD as the carrier. Get your act together! Items have been returned to the seller twice for one order!”

Helpful Report

Posted 5 years ago

“Not a great company to deal with , have been waiting and have been in , but keep getting a photo of a gate and saying I was not in. Now having to pay for upgrade just to receive the parcel . rung and ask why this was happening and they could not even locate the driver .”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews