DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuinely the worst delivery service there is, my parcel got delivered to a complete wrong name and address even tho my name and address was correct when I placed the order. Delivery was 3 days later than estimated delivery time. Customer service was absolutely shocking spent over 30 minutes on the phone before anyone even picked up and they gave me every excuse possible. Extremely disappointed.”

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Posted 5 years ago

“I have genuinely never had a good experience with Dpd. They always claim to have been at my house and apparently no one answered to them even though I’ve been there all day and no one has rang the door bell or knocked. I have been trying to contact them for 3 days now asking where my parcels actually are and I haven’t received any information.”

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Posted 5 years ago

“Video says it all”

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Posted 5 years ago

“Video says it all”

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Posted 5 years ago

“Good service! Delivered on time! Good information!”

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Posted 5 years ago

“Was really happy with the delivery Thanks so much”

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Posted 5 years ago

“Driver John left a notice 'we've missed you' twice even though I was at home on both occassions. True, I had a call from an unknown number (possibly from the courier) on the second day but I could not answer and called back literally 2 minutes later only to be ignored and all my calls rejected. A text saying 'Can't talk now. What's up' was sent from that number but no response after my reply. This is completely uneccaptable and is an insult to customers who especially now are often limited to online shopping. The couried ignored my multiple attempts to contact him and clearly did not care about the delivery. After this experience I am convinced DPD is one of the worst courier companies i've dealt with. I hope it will be ignored by customers in the future just like their couriers are ignoring customers now”

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Posted 5 years ago

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Posted 5 years ago

“Once again dpd fail to make delivery, the normal message problems in my area, I've had parcel force, amazon, bed world, today and another delivery from dpd this afternoon, but the one I paid dpd £5.00 For a Saturday delivery, they fail, due to issues in my area, Ie driver never put it in the van, now I have to wait till next Friday for my delivery, as I'm a key worker, and out all week, this company are a joke, this has happened to me about 4 times with dpd, now I'll get the automated message, a company contact number would be great”

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Posted 5 years ago

“parcel was meant to be delivered yesterday. I waited all day and nothing. no text from Dpd and no updates on tracking order. so no idea when my item will be coming if at all. compared to other delivery companies this is very sup standard.”

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Posted 5 years ago

“Awful at the best of times. But today they attempted one knock at my door before marking the attempt as 'Business permenantly closed - return to sender'. I called them half an hour later and they said there is nothing they will be able to do. Ironically the parcel is being returned to me in the first place because the same thing happened to the address that I sent it to in the first place, so God knows where it is going now. Impatient and thick headed. Really disappointed and will make sure not to use them in the future.”

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Posted 5 years ago

“Driver took a picture of my drive from my neighbours drive and msg'd to say sorry he missed me, I've not left my house since 29.03.20, my PPE will be minimum, a day Iate can't do my job, Cheers DPD”

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Posted 5 years ago

“Was waiting for a delivery from Lithuania of special bearings to complete a machine we had developed for a pharmaceutical manufacturer. Our company went into lock down with staff on immediate return to work notice. 2 directors who lived local checked for mail and deliveries every day. We had a card from DHL and another from Parcel Force saying we had missed them and I managed to rearrange delivery to a neighbouring company who was remaining open as an essential business. Nothing was left by DPD. The first we knew was when the Lithuanian company sent us an urgent email yesterday asking us to ring DPD on a Birmingham number to rearrange delivery. I called the number and was told in a "tough tithes" kind of way that our parcels had been returned to sender in Lithuania. Not so much as a hint of an apology. We don't know what the machine we are building is to be used for as we have been drip fed information on a need to know basis but you can bet it's to do with the Pandemic. So well done DPD you've just delayed another research project. I have asked the Lithuanians to resend it to my home address with a more reputable carrier this time at our expense again. I swear I will never use DPD again and urge you if you have vital components not to use them.”

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Posted 5 years ago

“the customer service messed up a simple order useless and disappointing.”

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Posted 5 years ago

“This company said they delivered my parcel and it was signed for when it wasn’t they actually spelt my name wrong when I checked my email .They said the driver was bringing the parcel back because he sent it to the wrong address but then backtracked and said he took a picture where he delivered it but without a door number .So during a crisis DPD are taking advantage of people and stealing peoples parcels .Instead of being helpful the staff have lied and condemned this act”

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Posted 5 years ago

“Delivery driver knocked at wrong house and classed delivery as rejected, rang customer service who gave me every excuse such as they couldn't try/ look for correct address due to social distancing and couldn't take photo or call to report problem locating the correct address for reasons unknown. I was informed the driver was back at depot 1600 hrs and told he cant go back out and DLD do not work weekends so my flower delivery will have to wait until Monday. The flower company did get them to arrange slot Sat 8:30-10:30 when i called back to query the non existent weekend delivery i was told by a different operator she didn't know why id been told that but that delivery couldn't be guaranteed still by 10:30 and it may be more like 12:00. I will never order anything that goes via this company again.”

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Posted 5 years ago

“Through my own error I did not get back home on Tuesday in time to receive a DPD parcel. The courier left a note through our letterbox to say he would’ve deliver on Wednesday. I stayed home all day with no attempt to deliver being made. By chance when walking our dog this morning I saw a DPD van in our village and stopped him to ask if he was looking for our address. His response bring “ no I have just delivered a parcel there” upon entering our house it was evident there was no parcel. Through contacting the seller of the goods I was expecting we were able to determine that no re attempt to deliver had been made and in fact the parcel was now in Plymouth some 300 miles away on its way back to the seller. DPD ARE AN ABSOLUTE WASTE OF SPACE, AVOID USING THEM AT ALL COSTS. This is not the first issue I have had with these clowns.”

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Posted 5 years ago

“Absolutely horrible service.”

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Posted 5 years ago

“They give you information on your mobile about times but they never come when they say. They just send misleading messages to your mobile talking about a time slot but you hear no more. Disappointing”

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Posted 5 years ago

“I am reading all these ridiculous reviews and as a customer I feel a sense of need to place a review to all these idiotic and irresponsible people on here including you DPD Firstly DPD is NOT deemed as one of the governments KEY WORKERS this company delivers NON ESSENTIAL items from the likes of ASOS M&S (NOT FOOD) PRETTY LITTLE THING M&M SPORTS ETC ALL OF WHICH IS COMPLETELY NON ESSENTIAL. THEY ARE NOT IN THE SAME CATEGORY AS THE SUPERMARKETS WHICH WE OBVIOUSLY ALL NEED A serious note to DPD **** START FOLLOWING THE GOVERNMENT GUIDELINES AND PUT THE NHS AND YOUR WORKFORCE FIRST BEFORE YOU COST LIVES Then a note to all the imbeciles and idiotic people posting reviews DO YOU SERIOUSLY EXPECT THE DRIVET TO PUT THEIR LIVES AT RISK JUST TO DELIVER YOU AN OUTFIT OR OTHER NON ESSENTIAL ITEM HAVE YOU ACTUALLY LISTENED TO THE NEWS ABOUT NOT LEAVING THE HOUSE UNLESS NECESSARY AND SOCIAL DISTANCING???? DPD SERIOUSLY SHUT YOUR DOORS STOP PUTTING PEOFIT BEFORE THE LIVES OF THE UK WHEN YOU ARE NOT DELIVERING ESSENTIAL ITEMS”

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Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews