DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,649 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They simply don't want to deñiver the package so they invent that nobody was at home. They don't call you don't send you SMS saying that they are coming and they have a non working phone number where if you say that there is a problem with delivery file a complaint online. This is for Czech Republic DPD”

Helpful Report

Posted 5 years ago

“Will never use dpd again if I ever book online and dpd are the courier service I will cancel my order book a day off work to wait fir my parcel which he said he tryed to deliver which I no is not true as I have watched for most of the day got one very upset little birthday girl waiting on her birthday present shocking service.”

Helpful Report

Posted 5 years ago

“DPD are now on the same level as Hermes and Yodel. Their service use to be next to none and totally on form. Paid extra to have a replacement phone from 02. Was told it would be here on 23rd Oct in the morning which changed to 6:11pm and 7:11pm, never arrived then received a message stating unable to deliver and parcel had been returned to depot, although we sat outside waiting for them. Following day called 02 was told it would be delivered on Sunday 25th, nothing again. Called 02 and was told Monday as DPD do not deliver on Sunday. Monday 26th came and no phone again. At this point blood is boiling. New delivery 27th before 10:30am, and messaged received stating 8:30am - 10:30am. 10:40am messaged received being delivered to another address......back to 02 again no it's coming to your requested address. Reminded them it was due before 10:30 it is now almost 11 and nothing has arrived, only to be told that they cannot guarantee a time slot. it is now 15:38 and although I have seen the DPD van drive by twice the phone still have not arrived. DPD DO BETTER...YOUR DRIVERS ARE BRINGING YOU DOWN!!”

Helpful Report

Posted 5 years ago

“Iphone due on 23rd- 4 days of texts saying sorry then try and deliver when im at work. No delivery slots for people who work. Rubbish third rate service”

Helpful Report

Posted 5 years ago

“Pitiful excuse for a delivery company. A)parcel containing £1.6k of computer equipment was delivered to a completely different postcode,signed by a man with a different surname. B)Called DPD after seeing their “your parcel was Successfully delivered “message.They contacted the driver to retrieve the parcel which he was luckily able to do.I expected him to deliver it, but was told he had to take it back to the depot,”Because it had been scanned as delivered “. C)Requested the parcel to be delivered next day(Saturday).Waited until midday and called customer services,was then told “We Cant deliver it as it’s a next day delivery which is only Mon-Fr.Then told it would be delivered on the Monday. D)Monday midday and no parcel.Ring customer services and was told they would speak to the depot(Portsmouth)and call back.When customer services called back I was told the delivery would be in the next hour.Another call 1/2 hour later and was told “Sorry that was for a different customer and I can’t tell you when you will receive your parcel”. E)Start smoking again. F)Still waiting you incompetent 1/2 wits.”

Helpful Report

Posted 5 years ago

“Taken day off work to wait for a delivery. I was messaged to give my my 1hr time slot, then I got a message to let me know driver was 30 mins away, then one to say I was next, so I sat in my front room waiting to leap to the front door - and then I got a message saying sorry we missed you! Photo on the app is of a grass verge opposite my house that is obviously taken when driving by! I contacted via the chat and explained the situation and was rung by a lovely lady from the depot who spoke to the driver who was adamant that he had tried to deliver my parcel but would turn back and deliver later - hours later - no parcel!”

Helpful Report

Posted 5 years ago

“Just had a parcel delivered. Driver came in without a mask (despite walking past 3 signs that said no entry without a mask), said he didn't have one and refused to go outside with parcel because "I've brought it in now and only need to take a photo". DPD is sending staff out without facemasks and then they are refusing to leave when asked to. It's not surprising thousands of people have died needlessly of Covid with this kind of selfish attitude.”

Helpful Report

Posted 5 years ago

“Timeline - promised delivery 23 oct, paid next day delivery. 23 oct driver mike tries to deliver to a house not even in my road and takes a photo of the front door that isn't even mine, or in my road. Called customer service and depot, they promise delivery 24th!! 24th OCT Same driver mike, I can see him on your tracking live map a few mins from my house, he then drives back to depot!!! no attempted delivery. Call customer service and depot and assured delivery today (Sun 25th), got a message confirming arriving today, and your tracking also says delivery today, then changes to there's an unexpected issue in my area and won't be delivered til 26th!!!!!! There are no issues in my area, I think in fact driver mike has stolen my parcel and you cant find it. What the actual hell is going on, Driver Mike needs sacking, has he in fact stolen my parcel!!! DPD you now have the same credibility as My Hermes, totally unreliable and you lie all the time. Please don't waste your money with DPD, THEY DONT DELIVER.”

Helpful Report

Posted 5 years ago

“If I could give minus stars I would! Absolute shambles of a company. Nine out of ten parcels from them in the last few weeks have had issues, either late, left with random people, left in the street, left in the rain, put in a dustbin, on bin day, the list goes on. I now will not deal with any company that uses them as their sole delivery partner. What makes it worse is there head office couldn't care less.”

Helpful Report

Posted 5 years ago

“Retailer apparently arranged for DPD to collect a faulty chainsaw on Wednesday, then Thursday, then Friday and now Monday. DPD told the retailer that they had called on Thursday and gave a time they called. I was at home all day and in the front room waiting and they didn't come. I've now no confidence in the retailer or DPD.”

Helpful Report

Posted 5 years ago

“Spent all day waiting for an expensive parcel to arrive, only for the driver to claim I wasn't in without even ringing the door bell. Spent 40 minutes going through a clearly intentionally obtuse phone system, finally getting to an agent who promised the depot would ring me back within an hour - which again, has not happened! What an absolutely useless company, I'll be avoiding any companies that ship via DPD in future.”

Helpful Report

Posted 5 years ago

“Delivery drivers who can't work a doorbell. Useful.”

Helpful Report

Posted 5 years ago

“Avoid company worst delivery service ever.stated they had tried to deliver my parcel when I was in,cannot call the company to inform,will never use this company again,bunch of cowboys”

Helpful Report

Posted 5 years ago

“Delivery cancelled right at the end of the day after I had waited in all day. Still waiting to hear when my package will arrive. Will not place future orders within retailers who use thus carrier.”

Helpful Report

Posted 5 years ago

“Shocking I would not use this company Avoid! 4 days I’ve had messages from this company saying tried to deliver didn’t even ring the bell just took a photo. Even though we are open all day! Totally disorganised and unacceptable I could understand once returning but 4 times!!”

Helpful Report

Posted 5 years ago

“driver Adam only had 30 seconds to deliver and collect a kettle”

Helpful Report

Posted 5 years ago

“I want to give NO stars, The driver did not call, stopped at the bottom of the hill and took a photo, then said I was out. I paid £10 extra to get this the next day, I rang DPD within 5 mins of the sorry you were out email,and was told the driver would call back and they were very sorry. Hour later I rang back again, the driver will TRY and come back, if not he will deliver tomorrow. DPD getting as bad as the rest, drivers just dont care.”

Helpful Report

Posted 5 years ago

“Dishonest, inefficient. Avoid at all costs. Sue me if you dare. Sadly unable to give less than One Star. Driver claimed to have tried to deliver to my business premisise between 9 and 10 but was unable to, even though we were open from 9 sharp. Contacted a call centre , Imtiaz unable to reschedule urgent delivery for later today. Promised I would receive call-back from his manager Nathaniel (refused to provide a surname) as there is no way of being directed to a more senior member of staff. Call back was promised for 12pm, never done. Another call, another call-centre operative (Vicky this time), told me I'd get a call back at a time which would suit their company. A constant stream of lies and evasions froman organisation that really shouldn't be in business.”

Helpful Report

Posted 5 years ago

“Failed to deliver perishsble goods. Had to ring to find out parcel had returned to york depot. No reason given. Frozen food part thawed. Have had same probems before. Shocking service.”

Helpful Report

Posted 5 years ago

“Utterly USELESS service from DPD - booked for next day delivery only to find there had been some mysterious delay at the depot (no one seemned to know what though) - could give me any idea when I would get my parcel delievered. Will never use again.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,649 reviews