DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst courier ever”

Helpful Report

Posted 5 years ago

“Never listen to delivery instructions! How many people are home during the day? It's no use you coming back tomorrow - I won't be there. Despite having all my settings with safe place and neighbour, my parcel was "attempted" three times and then returned to sender. I now deliverable avoid delivery options if they use DPD.”

Helpful Report

Posted 5 years ago

“Trying to deliver my parcel to the wrong address and telling me I'm not in to receive it. Try to contact them and palmed off with excuses. In the end I had to contacted the originating sender to contact dpd to sort it out. DPD is a useless company best avoided if you actually want to receive your items at the arranged time and correct location.”

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Posted 5 years ago

“They lost my item and pretended it was delivered to my house with a fake receiving signature! Scan scan scam avoid!”

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Posted 5 years ago

“DPD is absolutely useless and has no policy for an exception or does not follow them. I have a very sad issue with parcel shipped with them and it is a disaster. They are delivering parcels for the 3rd day and never even bothered to call to receiver call to find out where is he located. It ends with the phrase: "Your parcel could not be delivered as we don't have the required contact name/number" What?! Their courier cannot read or blind?!”

Helpful Report

Posted 5 years ago

“This is the fourth parcel in a row where they have said “Sorry we missed you, no one was in etc etc”. I work from home and am always here, and they just don't bother knocking or making themselves known. I only receive my parcel on the third or fourth round when they finally decide to knock. Shocking company.”

Helpful Report

Posted 5 years ago

“Said they tried to deliver parcel, yet was home all day, all reviews bad for a reason , I will never have parcel delivered from them again,shocking company.”

Helpful Report

Posted 5 years ago

“Awful service if you own a company there going to effect your trade badly”

Helpful Report

Posted 5 years ago

“I book a courier on 25 February i pay 308£ for package another 16 £for transport today is 09 March and still i don’t have. I spoke with them every day today they are telling me should be waiting another 14 working days for investigation. Don’t recommend!”

Helpful Report

Posted 5 years ago

“I have just had a bad experience with the driver of your dpd van undertook us on the- A55 today we were doing the speed limit of the road we had to slam or he would of hit us .it had just rained . Is this how your driver should drive x the van reg is LG58yVU I have a picture”

Helpful Report

Posted 5 years ago

“I saw the DPD courier pull up my street, took a picture of my building, and seconds later, l got the infamous message ‘we missed you’ and before l could blink, he drove off with my package!”

Helpful Report

Posted 5 years ago

“I could see the DPD driver pull up on my street, took a picture and seconds later, l got the message ’we missed you‘ and drove off with my parcel!”

Helpful Report

Posted 5 years ago

“This company is awful and I will not be using them again they have messed up my Delievery address twice, monkeys could do a better job, I have been hung up on twice because they are too lazy to sort my delivery address out and my problem has still not been resolved absolutely disgusted with there behaviour towards there customer and my delivery cost me £10 aswell absolute joke”

Helpful Report

Posted 5 years ago

“Worst delivery service and lying lazy staff. Delivery attempted it said on the text?? What a delivery attempted?? No one came to my business AT ALL!! Not the first time this has happen with company. Why does Amazon UK chose to work with this company?”

Helpful Report

Posted 5 years ago

“Paid for nominated day and extra for specific time slot, midday received text and email stated changed delivery date as requested. This was absolutely not requested!!!! Appalling behaviour for company to change what they offer and pay for because not convenient for them at that time. Shame on you , you completely ruined a birthday surprise. Give no stars”

Helpful Report

Posted 5 years ago

“We stop and watched the DPD van pull up and deliver our parcel over the road ,no traffic or cars blocking our entrance,and just drive away,no attempt was made to even call at our house,why bother putting an address on parcels if it's alright to give them to anybody.”

Helpful Report

Posted 5 years ago

“Respected All, It is very bad experience ever I had because 1) they took 2 days for the pick up and give me the fake resone that we could not find the address and on the same address they have picked my bags after complain so my friend wasted his 2 days for my bags 2) they have mentioned delivery within a day but one bag deliver after one day and second bag has not found at all and the bag was just throw near to road and did not ring my apartment bell or did not inform me at all because driver was affair that he took only single bag of mine from the stroaage due to second was broken. 3) I have call like 20 time to eurosend and dpd and also written mail not getting proper answer and the driver has been deliver my bag after a week and bag was broken from the bottom and i could not move my bag and I have to transfer my stuff at that moment and dpd driver told me that I am not responsible and euro sender saying that i am not responsible, meaning while last 10 dyas they played the blaming game to each other and trying to escape from the problems. After all the complain I have told them taht what should i do with the broken bag and they told me to send me picture and eurosender we will give you some compensation, after two days they send me an email we will not cover the bag damage. it is fine but why you everytime lie to me why you told me to send me picture and all those things why you waste my time ???? why you send me an email that they have attempted two times delivery this is also lie to me. Because I have waited like anything for my bag and did continuous call to eurosend and dpd. meanwhile you cant solve the problem of the customer but at least do not waste anyone important time to believing you lie thing. I hope you can understand my problme and give me the proper solution.”

Helpful Report

Posted 5 years ago

“Use an other courier . Waited all day never turned up or had the courtesy to inform me. Unprofessional and unreliable”

Helpful Report

Posted 5 years ago

“Deeside depot claimed a parcel they had failed to deliver ( they vlaimnone attempt ws made but we were in at the time and there was NO delivery attempt at all) has been sent back to the sender at the sender's request. This we have checked. It is untrue. The sender was Lindt chocolate who NEVER recall parcels. They send perishable goods which must be destroyed after 3 attempts at delivery. So DPD have been lying about recalled parcel and lied about making one attempted delivery because when they say they attempted deliver we were in, and had clear view of road and drive and were looking out after a botched delivery in the morning. Utterly distrustful company.”

Helpful Report

Posted 5 years ago

“Deeside depot in north wales blantantly lying. They claim to have attempted delivery at 4.43 on Monday. We were in, it wasnt dark, we has a clear view of the road and drive. NO ONE attempted ANY delivery. They have also tried to kid us the original vendor has recalled the parcel on the day it was to be delivered. I wonder if the parcel will ever be seen again. It was chocolates from Lindt so perhaps people need to avoid both these businesses?”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews