DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD initially managed to deliver my package to the wrong address! apparently the driver could not find the Click and Collect site quite hard to do considering its a major chain supermarket. Apparently they retrieved the parcel and returned it to there depot at Oldbury from where they subsequently returned it to central sorting and lost it completely. (This is an edited summery of the whole saga which if it wasn't so pathetic it would have made a great farce). Despite having to battle the aggravating automated system to enable communication with a human being and being made promises which did not materialise, resulting in more time and energy chasing my package its now highly unlikely I will ever see the item, however miracles do happen and one day via divine intervention they may deliver it Overall my experience has been extremely negative and I sincerely hope never to have to deal with them again”

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Posted 5 years ago

“This company is so bad. They have never delivered on time . They never follow the instructions you give . And like today i waited in for 3hrs and still got the 'sorry we missed you' message. Online shops should say which courier they use so i can avoid this shower of sh#t. It quicker for me to drive down to chichester than to wait for DPD”

Helpful Report

Posted 5 years ago

“Yet again my delivery has been delayed until tomorrow no reason. Wasted another day waiting for a parcel. Absolutely useless company I Will never send a parcel by this company not once in 6 times that DPD have delivered a parcel to me has it come on the original day that they stated it would come. Very poor service”

Helpful Report

Posted 5 years ago

“A friend ordered a birthday gift from Lindt chocolate company. DPD failed to deliver it because they first failed to put the package on the van. Theythen said they would deliver it in the afternoon and failed. They saidnthey would deliver it next day. The next day their App informed us that they were sending it back to Lindt. Complete fail. Problems seem to be at the Deeside North Wales DPD”

Helpful Report

Posted 5 years ago

“Not recommended. Inconsistent quality of service for international shipments. Sometimes when they have more experienced staff handling the shipment, things can be smooth and quick. But, when you are unlucky and have an inexperienced or newer staff dealing with your shipment, then hell can bring loose. Shipments can be incorrectly flagged or mistaken to be un-shippable, when similar items have many times been successfully shipped out without any hitches. Their customer service export team does not respond quickly too. They do not offer much help to ensure a good customer experience. Most of time you get automated emails about your queries but so far, none of them really went all the way out to follow-up and follow-through on action items towards closure of issues for a customer.”

Helpful Report

Posted 5 years ago

“Never, ever again. So many problems with Dpd leeds. Failed to deliver goods for two days running then put them in one of their drivers own cars and he took off with my goods on his holidays! Very rude manager told me to leave their premises and wait for delivery...but it was they who had messed up! Ever since we have had major bad attitude from dpd leeds. They lie about deliveries, throw things literally through the door, leave boxes in the pouring rain and the latest is to deliver to other companys saying we weren't in. We are in mon to fri- every working day. Then when I rang leeds depot I was called a liar by their staff! Appalling company. AVOID! Dwain Macdonald sort your company out!”

Helpful Report

Posted 5 years ago

“Ordered on Friday and paid for next day delivery. First driver called me in advance but my phone was on silent my mistake but also his because he didn’t bother to knock or ring my bell. Second driver the following day. I asked him to call me in advance, he didn’t. Heard a car outside my house but it was just a plain black car. Didn’t know if it would be DPD or not so didn’t want to step out. The d**k didn’t step out his car and took a photo of a blank image claiming they missed me. DPD is plain lazy and the drivers are stupid. Go to hell Tony.”

Helpful Report

Posted 5 years ago

“DPD is just rubbish. Their drivers will turn up at the address take a photo and next minute they will put on the app sorry missed. How,when like no bell ringing nothing. They have done it to me so many times. It’s a rubbish delivery company. If I had my way never use them.”

Helpful Report

Posted 5 years ago

“I have had a bad experience with DPD every time - I wish brands would stop using them!! Few months ago I had to wait over 2 hours at the depot for my parcel when the driver said he would be 20 mins, but he decided to go home for a bit before coming back to the depot!! This week I asked for parcel to be sent to DPD pick up shop because I knew I wouldn’t be able to receive it at my house because I work all week. I get to the pick up shop on Saturday and look at the tracking email to find it’s not been delivered to pick up shop, it’s still at the depot and will be delivered to my home on Monday! I don’t want it delivered to my home. I had no communications about this change. I called them and they said they changed it because the contract ended with the pick up shop - thanks for letting me know beforehand? What’s worse is that they charge you for calling them, when 99% of the time you are calling them because they have made a mistake. This company are so poor, I’m considering avoiding brands which use DPD in the future because I never have a good experience.”

Helpful Report

Posted 5 years ago

“The worst delivery service I have ever experienced, I ordered an Iphone online and the phone was stolen, the parcel was tampered with and the content of the delivery was replaced with an e-Cigarette pen and two other boxes.”

Helpful Report

Posted 5 years ago

“DPD fail to deliver in rural areas. Twice in one week they have promised a delivery and then sent a cowardly text despite the fact that I have even said I will meet them on a main road. The also drive like mad men and have three times tipped over their vans in our lane.”

Helpful Report

Posted 5 years ago

“The worst delivery I have ever had. I purchase a raquect from UK to Canada. First, the tracking showed it's in Jordan! Then "The parcel was refused by the recipient and is being held at a local depot awaiting further instruction from the sender." After I talked to the seller, they told me DPD complains I rejected to pay the duties. Come on! No one ever contacts me for anything. So I had to ask DPD what's going on. I was told DPD cannot deal with me directly - they only talk to sender! I am curious, if they cannot talk to me, how do they know I rejected the duties? The whole transaction ends up refunding, and I lost the delivery fee for nothing. If it is the way they do business, I do not know how they survive.”

Helpful Report

Posted 5 years ago

“I work nights and after a gruelling shift was at home sleeping. I was woken up to an awful continuous pounding on my door, as though someone were trying to break in. I got up answered and asked the DPD delivery why loudly pound on my door. He then realised that the parcel, of which was not in his hand, was not for my address, it was an address in another street that was quite far away. The DPD delivery person, walked off. Now surely they must know where they are delivering; a poor useless excuse. Speak to your delivery guys, and provide training on how to speak to the public.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Lazy driver Jagiela just coming to car park stay 5 minutes in the van and I got message I’m not available. Lazy not checking I at home or not.”

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Posted 5 years ago

“Ordered a fairly large item from ebay seller. Posted using the dreaded DPD. Tracking info said it would be delivered on 21/02/20. It is now 25/02/20 and no sign of it. It was last scanned on 20/02/20. It has now vanished!!!. I have now requested a refund from seller. DO NOT BUY ANYTHING THAT IS DELIVERED BY DPD. ABSOLUTE COWBOY COMPANY.”

Helpful Report

Posted 5 years ago

“They were atrocious, never use dpd. Ordered a parcel to come for Monday, didn’t deliver it even though I stated the safe place they could put it and that they could deliver it to a neighbor and then did the exact same thing on Tuesday. Absolutely fuming.”

Helpful Report

Posted 5 years ago

“i do not think there is a single time when i have had the misfortune of using DPD they have failed, they cancel and tell you the reason is because you cancelled!!! or that they missed you (not in) baloney......not a single delivery gone smooth. use them at your own risk!!!”

Helpful Report

Posted 5 years ago

“Why can’t we leave zero stars? Why do companies use DPD???????? Appalling service from the receivers point of view.”

Helpful Report

Posted 5 years ago

“Incredibly atrocious delivery. I was called up by the driver to ask where my road is, how do you not know how to get to a road? Why are you calling me, just look at a map! My delivery was supposed to be here 5 days ago, I left work early to pick it up but nobody knocked on my door and the post was signed for by someone I don't even know, I had no slip and nobody knew where it was, nobody on my road and nobody at DPD. If you want to contact customer service as a buyer then forget about it, they only ever talk with the seller, who has to relay the information back to you. They can't even tell you whether or not the delivery is ever going to happen! I have never had such an awful experience with post in my life. Postal services have existed for hundreds of years and this is the best DPD can offer? They are unbelievably incompetent.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews