DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful delivery company, deliver items to the wrong address and take ages to resolve the issue. You have to keep chasing them up for their own errors, hopefully never have to use this company again. Still without items or refund after their driver absolutely fucked up the order address and been chasing up on them for weeks. Wouldn’t recommend.”

Helpful Report

Posted 5 years ago

“Two days in a row waiting for my parcel, as delivery info keeps changing. Because of DPD I needed to take two UNPAID days off from work( lost £130 for two working days) Today finally driver named Hasani, supposed to deliver my parcel but instead of my address he went to completely different address and again I did NOT received my parcel. Contacted DPD tram straight away when driver Hasani still was around in my area, they told me he will be back today they promised me that, I spoke with 3 different DPD people today ( Richa who was very rude and simply left the chat when she had nothing to say to me,then with some other person Veenet who read all my problem and also was rude and not helpful and simply left dissapierd... all of them promised that Hasani will return back exactly TODAY as he made a mistake. And he never returned I just wasted two days sitting at home and waiting for nothing and listening lies, I’m out of 139£ from work and also won’t be able to receive my parcel as cAnt take any days off from work no more. So thank you for lying, the WORST service EVER! If you want your parcels then use other delivery/shipping service except DPD!!! Shame on you and your driver!!! My address is the one with Sign here, and driver went to completely diferent building and took the photo...”

Helpful Report

Posted 5 years ago

“I had a next day delivery booked. I waited in then I saw the driver drive off. He did not ring the bell, took a photo of the house and said I was out, not sure he even got out of his van. He did not leave a card.”

Helpful Report

Posted 5 years ago

“Unreliable and unprofessional service. Reputable companies should not work with them to deliver their items they don't deliver properly. Their customer servicer policy should be revisited.”

Helpful Report

Posted 5 years ago

“DPD has delivered our parcel incorrectly to a different company and different address! After two months no solution no claim as they have delivered the parcel and someone signed for it. My customer doesn't even know the person they claim signed for it. After coping few people in the various email, we are disappointed with the outcome. Absolute shambles.”

Helpful Report

Posted 5 years ago

“Not good at all. First informed it was going to be delivery on Tuesday then the app told me Wednesday but it turned out they supposedly tried delivering on Tuesday. The app information changed supposedly after the delivery. Stating it was out for delivery then after a hour that it had been carded yet no card left at my address. Plus the email and customer service both said I would get an estimate on delivery time never happened and though customer service Is easy to get to they have no idea or information for delivery time.”

Helpful Report

Posted 5 years ago

“Absolutely useless, sent a parcel UK/Australia for my daughters birthday addressed to a Post Office. Tried to deliver out of hours then failed again, twice (other parcels sent with another courier arrived within 10 days, no problem) After numerous "chats" I was told that it would be returned, it wasn't. Then told that that message was a mistake and given contact number for my daughter to arrange a pickup. Despite phoning everyday for 3 weeks has only managed to leave a message twice (no one answers or huge waiting times) despite promises to call back no one has. Now over three months and it's still in their depot. Told my other daughter I'd used DPD and she just laughed, sums them up.”

Helpful Report

Posted 5 years ago

“I would give them 0 stars if I could. They lost my parcel and did nothing at all to find it. Customer service is completely useless, and when I was trying to contact them by email they keep sending me automated answer. I have no words how dissapointing it is especially now that my father in law passed away and I am left without all my winter clothes that I had sent back after my holiday abroad. I will never use this service again”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Turned up and left. Long story short. Wouldn't redeliver, wouldn't deliver to where the parcel was needed. Extortionate amount paid for next day delivery. Now waiting for another three days. Useless, not worth any of the money paid to them.”

Helpful Report

Posted 5 years ago

“Would give 0 stars if I could - completely useless company, never on time, never follow instructions, deliver to incorrect address. Absolutely disgusting service”

Helpful Report

Posted 5 years ago

“AVOID using DPD! Same Parcel lost twice 48 hour service took more than three weeks and ended up delivered to the wrong address to top off Customer service were useless.”

Helpful Report

Posted 5 years ago

“Another lost parcel !! What else can I say? Simply do not ever trust DPD with you parcels, It will get stolen by an employee, that is the ONLY explanation of how the disappear ..”

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Posted 5 years ago

“Excellent service, came bead on time”

Helpful Report

Posted 5 years ago

“This company failed me at the most important time of year !! Having paid £9 for next day delivery , my parcel containing items for Christmas was finally delivered 1 week later. This ruined my Christmas. Try looking for help online, not easy and after writing to chief executive to complain I was fobbed off by his secretaries . Their suggestion was for my student daughter to pay £60 return taxi fares to collect the parcel from their depot On Christmas Eve, wondered why she declined, when I had already paid for it to be delivered to her door. BE WARNED THIS COMPANY ARE USELESS, AVOID LIKE THE PLAGUE !!!!”

Helpful Report

Posted 5 years ago

“Said they delivered, will not answer correspondence. Out of pocket, My recommendation is to avoid this courier like the plague.”

Helpful Report

Posted 5 years ago

“Terrible service from what used to be a good delivery service. Delivered twice to a wrong address despite my attempt to inform them that they had gone to the wrong place. They make it really hard to contact customer service and get some help. Terrible.”

Helpful Report

Posted 5 years ago

“Rubbish service. We were relying on the delivery but the incompetent driver went to the wrong house several doors away despite huge house number on our wall. We were then advised delivery failure because we were not there. Their scheduling is at fault for not giving enough time to verify addresses. Will avoid using vendors that use this outfit.”

Helpful Report

Posted 5 years ago

“Terrible,terrible,terrible.You have been warned!”

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Posted 5 years ago

“still waiting for my parcel for 2 days and is impossible to contact customers service by phone, i am not shore how they still in business”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews