DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Friday 20 December (2019) waiting for my parcel at home. Receiving email that driver (Name Jeroslavs) could not find anyone so left calling card. I do not have the card, no one called to my door. Talking to on line chat 20 mins after receiving email. Saying to DPD that parcel is very important, so I am happy to collect it at collection point if the driver could leave it there today. DPD assistant says that driver will come back to my flat at 4pm today and will try to deliver again. No one came that day , despite sitting all day at home and waiting for my parcel. And having no possibility to collect it myself. On Monday (23 December) receiving message that my parcel will be delivered today. Sitting at home and waiting. In few hours receiving message that no one was at home!!!! AGAIN! The same driver name Jeroslavs could not deliver my parcel!!! Very disappointing especially that I am okay to collect the parcel myself!”

Helpful Report

Posted 5 years ago

“I have consistent problems with DPD. This year whilst using the company Hello Fresh for weekly deliveries, the driver kept dumping my parcel in the street despite me being home to take receipt of it so I ended up cancelling my subscription- all because of the delivery company. Today, one of my Christmas presents which wasn’t a cheap by was actually delivered to the wrong street. I live in a street with multiple tenements each containing between 8-12 flats. Got a picture confirming the delivery was left at “flat 6” and a picture of a stairwell that definitely isn’t mine (the walls were red, mine are blue). Still waiting for DPD to confirm where they delivered it even though I have since located the parcel myself, entirely by luck, by posting on my local “Nextdoor” website. Was left two streets away!”

Helpful Report

Posted 5 years ago

“Ordered a delivery through Asos over two weeks ago... still nothing..dpd have been useless over the Christmas period. The stupidest thing is that when you call an autonWd voice says they’ll try and deliver some items early and try again on the intended delivery date if you’re not in as if that’s going to help! What about people who ordered items weeks ago for Christmas and haven’t heard a peep! Rubbish. Meanwhile, ordered something from amazon that was actually sent from Madrid and it arrives within two days no hitches... sort it out, this is your whole business value that you aren’t delivering yet amazon can deliver no hitches 🤔”

Helpful Report

Posted 5 years ago

“Because I was going to be out for delivery of my parcel I requested that they leave it behind plant pots on porch. Got home, card saying it had been delivered. Looked for parcel, no parcel. Rang DPD, they said it had been delivered and the driver had taken a photo of my front door and the parcel behind pots. I argued to no avail that the parcel wasn't there. They closed me down. Next day a lady from a different street came to my house with my parcel. I thanked her for her honesty. She could have kept it. When I looked at photo driver had taken of my front door as proof, it wasn't my door at all!! Her road name is in no way similar to mine. Dpd drivers need to learn to read! I have told the company I ordered from that if they value their customers not to use these cowboys anymore. Bad company!!”

Helpful Report

Posted 5 years ago

“Driver didn't even bothered to get out of the van. Taken photo of front door and reported I wasn't home. Discrace for dpd”

Helpful Report

Posted 5 years ago

“One lost delivery, one delayed delivery and one driver parked outside never got out the car then reported that we weren't in. Drove away without knocking. All in the space of 3 days. Shocking service.”

Helpful Report

Posted 5 years ago

“WORST COMPANY EVER Appalling service. Waited for parcel pickup for two days, after every pickup "attempt" got text message that the driver attempted to pick up the parcel but we were not home which was a blatant lie since no one bothered to call us or buzz the Intercom. Later on we found that from our concierge the driver visited him and told him that he would rather get a complain than try to collect that parcel since it is difficult to park at our address. Funnily it is not difficult to park for any other delivery companies also, they had my number, they could easily called and asked for directions. Had to make numerous phone calls and take 2 days off work because of this. Interestingly enough the DPD in Poland handled the delivery very professionally so I wonder is it just in UK that no one cares about anything, there is no customer care just blatant lies and fobbing off? Anyway I recommend avoiding them in UK at all cost but unfortunately I am not able to recommend any other company as it seems they all follow the same route.”

Helpful Report

Posted 5 years ago

“These drivers are lazy!!! they buzzed the intercom but told him I'm coming downstairs as the door doesn't open via the intercom. I come downstairs the their van has already left. Like someone said they are only coming to your door to get the gps to check in.”

Helpful Report

Posted 5 years ago

“TERRIBLE SERVICE! I suspected this company was a scam, and surprised that it was a real company. They sent me a text message saying that they missed me when i was at home all day! I called the company to tell them send the driver back and the agent said she checked the GPS and driver really went to my home!! Well, i guess they should training their drivers to get off the car, pick the parcel, ring the bell or make a call. Obviously this company thinks delivering is that their driver stand in front of a building to make the GPS check in. Their drivers lying alll the time and company just doesnt care!”

Helpful Report

Posted 5 years ago

“Missed collections, lost parcels (inside your sorting depo) Just a joke, I type this in a calm manner and want to be as hones as i can without being obscene. Failed delivery company RIP Time to give up guys n galls, if you cant collect or deliver then your in the wrong job as collecting and delivering is something your customers may expect you to do every now and then. Close the door, go home and have a think about doing something different, story telling maybe! Seams this is something your all quite good at.”

Helpful Report

Posted 5 years ago

“This now the third complaint regarding DPD This now the third complaint tracked our fave driver Jagpreet who was supposed to be delivering a package ordered by Jacqueline Reid. He came nowhere near our address and has delivered to an address unknown to us. Have rang customer services who says driver is aware and will collect it and bring it round. You can’t write this 1st dropping parcel in bin with over £200 worth of Xmas presents 2nd throwing parcel over fence smashing glass although parcel clearly marked fragile glass handle with care now delivery to the wrong address we tracked the driver all morning and came nowhere up our road it’s unbelievable wife tells me it’s my Christmas present and if they can’t sort it out before Christmas I will be left with soap on a rope. If you research Trustpilot where I have left a review this appears a common occurrence around my area”

Helpful Report

Posted 5 years ago

“This company is absolutely rubbish. They don't even deserve one star. Yet again they've messed up another delivery - even after I udpated my preferences to tell them where to leave the parcel in a 'safe place'. I will never use this company to send my own parcels.”

Helpful Report

Posted 5 years ago

“DPD Worst service ever experienced I booked dpd to pick up my parcel in London. They sent me the driver for collection. I sticked label on the parcel and gave him. Afterwards I emailed courier people asking them to send me tracking details. They replied me saying "Apologies, we collected your parcel but it was lost through our network and we are investigating on it. Immediately they sent me next email saying that your parcel was not collected at all from the address. Its a shame DPD lying. I have designer clothes in it very expensive ones. I dont know if their driver have stolen my parcel or where it is. It shows how irresponsible those people are. They are trying to fool and bluff customers saying false statements your package was not collected. Even that man has taken my signature on his machine. I hate this service. Dear customers, Please dont trust these people. You will loose your packages. This is my personal experience with London Dpd. I think they dont appoint verified drivers and loyal ones. They just appoint road side people who miss packages of customers.”

Helpful Report

Posted 5 years ago

“Terrible terrible terrible. I would never choose to go through dpd as I have always had terrible service, however the company I was buying from used them. Couldn’t deliver to a matalan shop (?!) so I called after hearing nothing and told dpd had had a scanner failed. Said to the guy on the phone a notification of this would have been helpful and had a long patronising explanation on why they couldn’t do this as then people would complain they got too many notifications! Awful every time.”

Helpful Report

Posted 5 years ago

“Absolutely useless, still haven’t received my delivery and now dpd,s incompetence is costing me a great deal of money as I cannot work without the inspection camera I’m waiting for, I’m disgusted that the simple task of a delivery is beyond them and even worse you cannot speak with anyone but an automated voice message that after entering your parcel number says your parcel will be delivered in 24 hours, which is a complete lie as they have said this for 2 days now and although we have been home waiting for the delivery they have twice now said delivery was attempted but no one home, another lie. Looking at reviews on line it seems they are consistently useless.”

Helpful Report

Posted 5 years ago

“Shame you can't give no star. Changed address in the morning, driver didn't bother reading where my parcel needed delivering and didn't even go to my door and put up a picture of his trousers as proof he went to my door. The customer service is disgusting and they hung up on me for stating the fact that they have incompetent drivers who can't do something as simple as checking delivery address or to follow their procedures to take a picture of the door you tried to deliver the parcel to. Would not recommend dpd to anyone”

Helpful Report

Posted 5 years ago

“Worst customer service I’ve ever received. Wouldn’t even wish to award one star. Atrocious”

Helpful Report

Posted 5 years ago

“My delivery driver Steve who delivered my package today was so kind he knew it was a Xmas present and made sure my children weren't close by he then helped me with the parcel into the shed. As a single mum his kindness was gratefully received. Many thanks Steve”

Helpful Report

Posted 5 years ago

“I am only giving 1 star as not possible to give Zero!! In my view DpD are by far the worst courier I have ever used. I paid for next day delivery and that was 5 days ago. Hapless and hopeless !!!!”

Helpful Report

Posted 5 years ago

“Once again the driver was helpful polite and caring thank you”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews