Name: DPD
Rating: 1.14

“When I get transferred to my local depot I get cut off immediately. Disgusting rubbish customer service.”

Posted 5 years ago

“Delivery takes an eternity They communicate a delivery date and hour but don’t show up and then have no explanation why it wasn’t delivered. Happened twice for the same order so far. Then again announcing a delivery date but on that date, when checking their status page, it says that after all they again won’t be able to deliver. This time because the delivery truck was full .... On another order they say they will deliver on a specific date. I stay home to be able to receive the delivery, but no one comes. I check the status page and it says it was delivered. I go check at the entrance of the building and there was my packet but they never ringed the bell... Worst delivery service ever”

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Posted 5 years ago

“I was supposed to get a parcel on 03/01/20 between 13.44 - 14.44. About 13.00 I got a text that the driver couldn't deliver it because nobody was home and apparently no neighbour was home ( I've left a message to deliver to ANY neighbour if nobody's home). First I'm not sure if the driver was here, second: if so he came 45 min before the slot, third: my son was home all day warned to wait for delivery, fourth: my close neighbour is always home. I called DPD head office asking to deliver my parcel to the pick up point (the shop), was told the local depot will call me in an hour, didn't get any call. Called again, someone told me the local depot will call me. They called 40 min later. was told my pick up point doesn't accept any parcels from them any more. I called to DPD head office on Saturday saying that I need my parcel for Sunday. The woman said they can deliver it on Sunday morning to my address. I was very happy... but is 8 pm and no delivery. I'm chasing my parcel to be delivered by DPD the second time. THE WORST DELIVERY COMPANY EVER!!! ESPECIALLY SOUTHALL DEPOT! I wish not to have to use them again. And whoever from dpd reads this message, do not send me any sorry because you are not sorry. I trusted you, believed in what you were saying and you just made fool of me.”

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Posted 5 years ago

“This is the second time I have been sent something using DPD that I have ordered. If you are not in you can click on options and choose a safe place for your parcel to be put and the second time that it has been ignored and my delivery cancelled so I have had to wait longer for it. On the first time I rang and asked why and was told there was something wrong with that facility. That was weeks ago now, surely it should have been fixed by now, if not, remove the option. Another occasion I had to change my delivery address, but the company that used them tried to do that in very good time but it still went to the wrong address. Would never recommend them.”

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Posted 5 years ago

“The parcel was next day delivery. Their online system said a delivery slot would be allocated at 11am. I logged in at 11am to find the delivery was attempted at about 9am. I was offered a drop off at Johnsons the cleaners the next day so I booked that. I logged back in the next day and it said I will get a pickup time once the parcel arrives at the pickup point which will be around 12 noon. I logged in at 11am and found the delivery was now moved to next Monday. DPD decided the parcel was too big for Johnsons so rather then delivering there or to the original address they kept it in the warehouse for another 3 days. DPD have the most useless system avoid them and save yourself 5 days of frustration and anger. Don't bother paying for next day - it can take many days or even a week.”

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Posted 5 years ago

“The worst delivery company I've ever had the displeasure of dealing with! Absolutely shocking service on 3 ocasions!”

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Posted 5 years ago

“Terrible service for this company which I will never use again. Dropped two parcels off at a drop off shop for next day service. Customers called to complain that they have not received their parcels. Its now been ten days since I dropped them off and they tell me after calling that they never got picked up and are still sat in the shop. Absolute Joke”

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Posted 5 years ago

“THE WORST COMPANY IN THE WORLD. Was promised delivery on 24/12/19 van went straight past my house then said i wasnt in when in fact they had gone to the wrong address. Got no help from depot was told it would be delivered again on 27/12/19 it was not. Got a 1hr delivery slot this morning 31/12/19 van went straight past again and i caught up with driver trying to deliver to the wrong address again but a different one to last time. Finally got my parcel smashed and unuseable i have cancelled future orders rather than have DPD deliver them. I also ordered a phone off Vodafone and cancelled because they use DPD.”

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Posted 5 years ago

“The big mystery of 2019 is how this company didn't go out of business. Worst courier I have ever experienced.”

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Posted 5 years ago

“Worst experience ever Why this company is still on the market?”

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Posted 5 years ago

“Worst experience ever This company shouldn’t be on the market”

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Posted 5 years ago

“I ordered a delivery for my wife, it was supposed to be delivered Saturday 27/12, the usual email confirmed beforehand. nothing happened checked track my parcel stated date had been changed due to my request- no such request. Received another email staying it would be delivered 30/12 again no delivery - track my parcel still at depot. Had a go at the on line chat probably better response out of the local cemetery . received a call from dpd local depot somebody had changed the label from Saturday to Monday but nobody at the depot knew why or why it wasn't delivered today . phoned the company I placed the order with and in the end ended up with their director of customer services for UK and USA. This was because one of their managers had telephoned DPD who informed them that my parcel had been delivered to the local dpd drop of point and I didn't need a pass code just some id as the parcel is waiting to be collected. Off I went no parcel so clearly not only happy to joe public but their major account customers as there was no parcel been delivered got a refund of the company ordered with and one of dpd major account customers not very happy about being lied to why cant there be an option for 0 stars 1 star means they are not 100% useless”

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Posted 5 years ago

“Slow unreliable delivery times!”

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Posted 5 years ago

“Horrible company! 2 parcels missing, rang to see where they was, apparently with a neighbor even tho I did not say to leave them there, no note left ow and I was at home which he knew as he did delivery 1 parcel to me and left the other 2. Bearing in mind when he did knock he rang the bell and punched the door, sounded like he was trying to break in! So I went knocking on doors, in the freezing cold, nothing. Rang back, they said someone would call me back that day, no one did. Next day I rang back as still no parcels (and this was xmas eve) no one knew where they was, but the customer service, Joseph, though it was a good idea to HANG UP ON ME!!! So rude, I was fuming! Rang back ofcourse, no one cared, manager was meant to call back that day, no one did. Week later finally get a call, said I want a written apology, in short words, she said maybe! I said how much stress they've caused me, but didnt care, just said my tone was upsetting her and that if that's how I spoke to Joseph that's why he hung up. VILE! No one should be hung up on, he was saying stuff that wasnt true to me, not listening etc. So doing a terrible job, as for her today, again wasnt listening to me. If she dont listen to people, dont give them respect and are rude then dont exspect them to be nice back, that's not how it works. DONT USE THEM!!!”

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Posted 5 years ago

“Horrible company! 2 parcels missing, rang to see where they was, apparently with a neighbor even tho I did not say to leave them there, no note left ow and I was at home which he knew as he did delivery 1 parcel to me and left the other 2. Bearing in mind when he did knock he rang the bell and punched the door, sounded like he was trying to break in! So I went knocking on doors, in the freezing cold, nothing. Rang back, they said someone would call me back that day, no one did. Next day I rang back as still no parcels (and this was xmas eve) no one knew where they was, but the customer service, Joseph, though it was a good idea to HANG UP ON ME!!! So rude, I was fuming! Rang back ofcourse, no one cared, manager was meant to call back that day, no one did. Week later finally get a call, said I want a written apology, in short words, she said maybe! I said how much stress they've caused me, but didnt care, just said my tone was upsetting her and that if that's how I spoke to Joseph that's why he hung up. VILE! No one should be hung up on, he was saying stuff that wasnt true to me, not listening etc. So doing a terrible job, as for her today, again wasnt listening to me. If she dont listen to people, dont give them respect and are rude then dont exspect them to be nice back, that's not how it works. DONT USE THEM!!!”

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Posted 5 years ago

“DPD failed to deliver a violin I purchased on eBay and will not tell me where it is! I purchased a violin on ebay. I paid the seller to pay DPD to deliver it. I have been charged for it and have repeatedly asked DPD where it is. They refuse to tell me. They say they can only deal with the seller, The seller says that he can't find out where it is from DPD! Ebay tells me they believe me but cannot issue a refund until DPD admits they delivered to an unsafe place. The photo DPD present of its delivery is not of anywhere in my building. I am told they have no signature for its receipt. DPD write that they believe I have not received it. I remain out of pocket and with no violin. Never trust DPD. And never trust ebay! This is dreadful and shameful customer service.”

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Posted 5 years ago

“Everything went wrong... Parcel pickup late, lost in transit, sent from Brighton to Glasgow, mysteriously made to collect from pickup shop.. But parcel not there, promised call backs and updates, didn't get any.. Parcel delivered to wrong adress.. A week of broken promises... Still don't have parcel. Dpd have ruined my Christmas... ,”

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Posted 5 years ago

“Driver was due by 6pm on Monday. Rang on Tuesday to see where it was. Driver "ran out of time" so it wont be delivered till Friday. I've seen better delivery from a carrier pigeon”

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Posted 5 years ago

“I was in my kitchen when Colin the delivery guy arrived. He plainly was in a hurry and as I was obviously at home with lights on and whether he knocked I do not know but I have two dogs and live in a two up two down so having made sure I was home I was seriously irritated that he couldn’t be bothered to try to make himself heard or come to the back door. What a waste of his time and mine not to say the diesel to come back. How about using some common sense?”

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Posted 5 years ago

“I wouldn’t recommend using dpd just been to pick up my new iPad from ee and they told me a bank card and driving licence isn’t enough ID to collect the item and then gave me attitude saying I should collect it from an ee shop instead like I have nothing better to do so I wouldn’t use Middleton dpd depot to collect any items”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews