Name: DPD
Rating: 1.14

“SHODDY DELIVERY & DEPLORABLE CUSTOMER SERVICE TO BOOT I recently received a significantly water damaged parcel courtesy of DPD, which was intended as a housewarming gift. The neglectful damage done to the parcel immediately prior to delivery (parcel was sopping wet at the time of delivery) has made it extremely awkward and embarassing for me to gift the item as intended. DPD's self regulating complaints process is farcical and is geared solely at fobbing off genuine complainants despite the fine words set out in their complaints charter. However 'Fine words butter no parsnips!' as the proverb says. Shabby delivery service and laughable customer service is not something for DPD to be proud of.”

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Posted 5 years ago

“Lousy lazy drivers who don’t even knock on the door. I’m waiting, all they do is take a shot of my closed notice and drive off. Because it’s Friday I now have to wait until Monday , no option to collect before then either. Lousy unregulated company.”

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Posted 5 years ago

“Extremely disgusting service. They do not deliver, they just leaving a card (if you are lucky enough). Probably, this is a way to push you to use their services for extra fee. From now, if I will see that company I want to work with, is working with this delivery company, I will immediately change supplier and will avoid at all costs to be served by PDP. (And yes, I’m a business customer). Dishonest, unprofessional, shameless - this is the only image I have about this company.”

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Posted 5 years ago

“I live in block of flats and drivers come to the building and either leave a card outside the building or even take a picture from the street to say that they have attempted a delivery. Not trying to call at the interfon, nor to leave a calling card thru the door. this has happened and not once but numerous time. I wouldn't recommend dpd at all until they are improving their services.”

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Posted 5 years ago

“Why do Ikea still use this useless company for deliveries? What is the point of telling people to wait in for deliveries and then just not deliver? Every time I have had an IKEA order I have had to pick some of it up from their depot after endless emails saying there have been issues in my area or other feeble excuses. Hours wasted on the phone discussing options that turn out to be untrue and wouldn’t have even been achievable by them in the first place. Customer service must have a laugh at inventing new ways they can fob off customers just to get them off the phone. They can usually manage to get part of the order to the address ..... eventually, but they just can’t seem to put all of your boxes (more that one at a time) in the same truck. Absolute disgrace, complete waste of everyone’s time - I really hope that Ikea realise that the reason why they are currently not getting market share is due to trusting these clowns to perform one of their key logistics roles.”

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Posted 5 years ago

“DPD is the worst courier service by a mile. The driver turned up to my apartment block and took a picture of the main door but didn’t bother to actually attempt delivery. I was tracking him the entire time and imagine my surprise when he went from 15minutes away to leaving an attempted delivery calling card. I was sitting waiting for him to get to my apartment like a lemming. I contacted DPD is this was all within the hourly slot I’d be given and that hour wasn’t up but I couldn’t get through to anyone. Redelivery was promised the next day I but this was then cancelled on the day due to ‘unexpected issues’. Whatever that means. Don’t use them if you have other options!”

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Posted 5 years ago

“Appalling!!! We have been waiting for our mattress to be delivered for over 2 weeks! After 5 failed deliveries full of lies and wasted days of working from home and the weekend (apparently they are having some issues with their internal system) we still haven’t received our delivery! We had to file an investigation 2x and they keep closing the help chat on us every time we contact. DPD - sort this mess out asap!!! This is the worst service ever.”

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Posted 5 years ago

“Worst customer service I’ve ever come across. Driver didn’t even try to deliver the parcel for 2 days straight. Didn’t ring didn’t contact the neighbours. Nothing. Now they just asking to contact the sender. Very very poor. If only in could put 0 stars”

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Posted 5 years ago

“My parcel number is the 15503972728882, on the 12th of February 2020. The driver said twice that he went to my house, but it was a lie. The first time the driver shared a photo of someone's else house. The second time, and after I told DPD that it was not my house they said that they missed me again, and DPD did not even share a photo of someone's else house, because DPD knew that they did not come to my house. It was the second day that I came home earlier to receive the parcel, and I had my mobile with me all the time, in case the driver called me. They did not come, and they did not call. I tried to chat and call someone from DPD, but I could not speak with a human, only a bot and an answering machine. So, I called the company that sold me the piece of furniture to make a complaint and asked them to never send me anything again from DPD, and they reassured me that they would not contract DPD to deliver anything else to me. I will be doing this from now on, with all the companies I buy from. I just bought a house, and I am furnishing it. If four different companies were able to find me today and three yesterday, there is no reason, at least a valid one, for DPD to be the only company that "misses me" when they "try" to deliver a parcel.”

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Posted 5 years ago

“My parcel number is the 15503972728882, on the 12th of February 2020. The driver said twice that he went to my house, but it was a lie. The first time the driver shared a photo of someone's else house. The second time, and after I told DPD that it was not my house they said that they missed me again, and DPD did not even share a photo of someone's else house, because DPD knew that they did not come to my house. It was the second day that I came home earlier to receive the parcel, and I had my mobile with me all the time, in case the driver called me. They did not come, and they did not call. I tried to chat and call someone from DPD, but I could not speak with a human, only a bot and an answering machine. So, I called the company that sold me the piece of furniture to make a complaint and asked them to never send me anything again from DPD, and they reassured me that they would not contract DPD to deliver anything else to me. I will be doing this from now on, with all the companies I buy from. I just bought a house, and I am furnishing it. If four different companies were able to find me today and three yesterday, there is no reason, at least a valid one, for DPD to be the only company that "misses me" when they "try" to deliver a parcel.”

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Posted 5 years ago

“Useless. Waited for a delivery and the driver must have run to the front door, taken a photo and cleared off before we even had a chance to get to the door. Ridiculous”

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Posted 5 years ago

“Absolute rubbish. First delivery attempt they went to the wrong address, as proven by the driver's photo, and said I wasn't in. Second time I saw them come to the car entrance to the estate, and stop right by the sign giving directions for the other entrance for large vehicles, not to read it but to take another photo and say nobody was in. They then left the package at a pickup point that would have meant me doing over an hour's drive to get it. This was despite them having detailed directions supplied by me through their app, and after the first non delivery assurances by their call centre that the driver would phone if he couldn't find the place.”

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Posted 5 years ago

“DPD used to be excellent BUT last two deliveries rubbish.Installed their excellent android app,got 1hr slot followed delivery: 11.32am driver Michael will be with you in a few minutes,11.34 am:"sorry we missed you" will deliver tomorrow.Sat waiting at the time,no card left and nobody on front or rear CCTV so evidently you have to be invisible to work for DPD! Tried complaint through "chat" on app & told local branch would ring me within an hour,they did,were polite and said as there had been a "misdelivery" I would get my delivery today.So I waited & no delivery!AVOID LIKE THE PLAGUE!”

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Posted 5 years ago

“Fast courier service but frequently delivering my parcels to several streets away from my house, to people I have never met. I wouldn't mind but I have been home on all occasions to accept delivery.”

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Posted 5 years ago

“The courier forged my signature and left the package a few houses away”

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Posted 5 years ago

“Can’t even find my 1* review of 6 January as there are so many negative reviews. I’m on page 12 and it is only reporting yesterday’s reviews. When is someone going to sort out this company and start being accountable. Obviously, your drivers are poorly recruited. No one takes responsibility and hollow apologies for delivery failures are issued. Meantime, us, the customer, having spent money, sit deliveryless. It’s time prime contractors reviewed their use of DPD. It’s totally unacceptable. Why is DPD unaccountable, screwing up so many lives daily?”

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Posted 5 years ago

“Lost my parcel,dont use it,garbage vompany”

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Posted 5 years ago

“One of the worst carrier companies around, there service is very poor, they don't deliver when they are going too, there customer service is the worst I've experienced, the staff are incompetent and rude, they don't take complaints, such a poor company, I suppose when you don't pay your staff right that what you get”

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Posted 5 years ago

“Why does Amazon use this parcel delivery service? DPD did not even try to deliver, only received notice to reschedule. What a waste of a day waiting for a scheduled delivery.”

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Posted 5 years ago

“DPD are cheap deliveries, now I know why.. Don,t ever try and make a claim, I had pictures of the damaged coursed by there delivery driver and they dodged every which way they could, Then said that my claim had run out of time when they dragged there heels all the way,very disappointed in the back up. Im now paying the extra to go with a company that takes responsibility in there service. even when things go wrong.. One star is to high,,,”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews