DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,648 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver name “Damian” is extremely unprofessional, rude and unfit for the job. He was acting as a time ticking bomb. Worst ever experience I ever had with any delivery person. People like him sabotage the efforts put in by the company to build reputation. I will definitely not order anything from the company using DPD services.”

Helpful Report

Posted 5 years ago

“I was initially given a date to receive my parcel on a day that I was working so I had no choice but to upgrade my delivery. On the day that I was to receive my package it was then redirected to a later date "due to an expected error" with no hope of getting it even when I offered to collect it at the depot”

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Posted 5 years ago

“Came on the 1/10/26 but his scan machine did not work, said he would call the next day to collect my parcel for delivery But Did Not turn Up, TOTAL TOSSER. WILL USE HERMES IN THE FUTURE !!!”

Helpful Report

Posted 5 years ago

“I order from a company who use DPD so I am stuck with fortnightly delivery from Scott, the driver with attitude who thinks it is ok to drive on my lawn. He first did so in July. I complained but received no contact or response. Again in August by which time I had dug and reserved,again September”

Helpful Report

Posted 5 years ago

“If I could have put 0 star rating I would have... Very poor Courier Service.. Did not follow Instructions given re Delivery....Should have been made on the 29th September....Did not deliver/attempt to put a card through the letterbox... (did not enter the open main door and go up to the Flat)...Same Scenario on 30th September....No Deivery/No Card... Today 1st October...I received another"None Delivery"message....but The Recipient had been watching from the window and saw the van arrive...He went out onto the staircase...saw The Courier again made no attempt to enter The Building...as per Instructions again given... He stopped the van as it pulled away and was given The Parcel....(72yr old who should've been Shielding,not chasing after a Van...) In This Instance...A Very Poor Service....No Effort made at all...It was a Birthday Gift...Meant for the 29th September....He was in all the time!!!”

Helpful Report

Posted 5 years ago

“Unreliable company. They sent me a message 10 minutes ago where they said they tried to deliver my parcel but no-one ringed nor knocked the door. I tried to call the company when I received the message but there is no way to talk to anyone. I would not use them to send my own parcels and I wrote to the company that works with them to say what happenedand recommend them not use them in the future. I hope they seriously speak with the driver as they made me waste my whole morning. Well done DPD”

Helpful Report

Posted 5 years ago

“Awful drivers too lazy to even ring the door bell or didn’t bother come by at all All e commerce companies should ban dpd It happened 3 times with 3 different e commerce companies”

Helpful Report

Posted 5 years ago

“Will not use this company again. They claim to have tried to deliver a number of times,(more than 6), taking pictures as proof of delivery that are of other locations, I've made it clear to leave in a safe place which they haven't and ring me for directions which they don't but claim they don't have my contact details. What a load of rubbish!! Down loaded the App and that's not much help either!! The product that I was waiting for was required for me to run my business and consequently have let clients down because of none timely delivery. Poor, poor, poor.”

Helpful Report

Posted 5 years ago

“Dpd have given me a terrible experience. They have automatically sent my parcel to a local self storage to be picked up tomorrow when my address was clearly stated as the delivery address. I have had surgery and cannot drive to the self storage or walk the 30 minutes it takes to get there. Upon messaging the customer service they have told me there is nothing they can do about it and they are sorry however they still will not deliver the package (as originally requested) to my house. They said I set my preferred place of pick up as the self storage however this has never happened and they have chosen to do it for their own convenience rather than deliver to my address. The items are perishable so I am extremely upset.”

Helpful Report

Posted 5 years ago

“Worst service, better to avoid these fellows. If possible avoid sellers who shipping through dpd, they will never ever deliver the shipment on time. I had 3 times the same experience.”

Helpful Report

Posted 5 years ago

“I ordered my macbook pro. Was very eager and desperate to receive my parcel. I receieved messages from this company that parcel will be delivered from 3.10 to 4.10 pm. and sudeenly i got a msg i missed delivery. they have drivers who dont attempt to ring bell and to call you. VERY BAD DELIVERY SERVICE. highly dissatisfied with there delivery attemt. my parcel number is 1741548571”

Helpful Report

Posted 5 years ago

“Every time I order something and it comes with DPD they always "miss" me despite the fact that I am home waiting for them!!”

Helpful Report

Posted 5 years ago

“My mum sent me a parcel from Spain with a Samsung TV, dried meats, olive oil, towels, bedding... It never made it to its destination and DPD simply ignores me and does nothing about it. The company is Spain is Seur and then Seur has a partnership with DPD in the UK since Seur doesn't operate in the UK. I have talked to the Customer Service team a million times, with assistants, managers and senior managers. I even emailed the CEO directly and his team replied to me but did the same as the Customer Service people. NOTHING. They keep asking me to contact Seur because that is the "internal process"; even though, Seur did its job well since the parcel made it all the way through Spain to the UK, where DPD should have taken care of. Surely DPD has to get in touch with Seur and sort this out for the customer. But no, they clearly don't care. I had a conversation with the Operations Manager who promised to call me after 2 hours. She never did of course. I called her instead and she never took the call. So apart from being bad professionals, they lie to you shamelessly. My parcel is still lost and nobody has given the money back to my mum for the lost items. There are two clear options here: The people in the hub damaged the box and hid it to avoid issues OR Somebody has stolen the box”

Helpful Report

Posted 5 years ago

“The worst company ever. I was about to send my luggage from the Netherlands to Hungary which never arrived, but the customer service was lying about it first being on the way then searhing for it. After thousands of calls and emails they claimed it as lost and they asked me to send the invoices of the lost items. After sending the invoices they did not reply again for months, only when I started to involve customer protection authorities. After this they gave me only €200 which was not even the half of what I lost... NEVER use DPD”

Helpful Report

Posted 5 years ago

“Horrible costumer service, the guy never showed up with the parcel. I left an instruction of leaving the parcel to a local shop next to me where they accept parcel and he didn't even try. DO NOT RECOMMEND AT ALL. Also, I was home and he didn't even try to deliver it, cause I haven't seen or heard anything. The driver was probably eager to go home early and didn't bother to deliver my parcel. HORRIBLE EXPERIENCE, DO NOT RECOMMEND”

Helpful Report

Posted 5 years ago

“Here's what went right: the parcel arrived in Egypt. That's it. Then it spent 2 weeks in an undisclosed location. All communication with dpd utterly futile. Now I believe it is on it's way back to the UK. Way to go dpd”

Helpful Report

Posted 5 years ago

“The driver literally parked outside the house got out the van went round the other side of it then got back In and drove off then went to the app and it said he didn't have the contact information or along the lines of that practically no effort made at all”

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Posted 5 years ago

“Apparently gabriel left my parcel (a tablet) with my neighbours even though they were both at work at the time stated. Didn't try to deliver to my address, my wife was in,no card left, neighbours have no knowledge of parcel being left and they are 100% honest people. A photo was supplied showing there door number! No image of the parcel actually delivered to an open door. Dpd customer service do not give a toss, neither does the well known e selling site. I can't help thinking the driver chose the house that looked like no one was in to claim to have delivered to. Shall not be ordering anything that is "delivered" by dpd again.”

Helpful Report

Posted 5 years ago

“the dpd driver leaves the card and pick up without ringing the doorbell when someone is at home takes pictures and drives away like a thief, punish them for it, the parcel was stolen by the driver”

Helpful Report

Posted 5 years ago

“A DPD driver reversed a 7.5t truck into my car and drove off, leaving heavy damage to my vehicle. I located CCTV footage and other evidence the next day and went to DPD with the proof. Ignore emails and have not followed up with this at all. Disgraceful behaviour. Odd that DPD has very little or none active social media - lots of complaints online though.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,648 reviews