DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,226 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Mehran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD is the worst courier by a mile. Consistently do not deliver on time or even correct day. Tracking is hours behind. Cannot depend on them for any delivery any time of the year.”

Helpful Report

Posted 1 year ago

“Absolute rubbish delivery company. Why do people use them? Paid express delivery for my item which dpd failed to collect on the Thursday for delivery Friday. Tracking updated Saturday 3am saying it was at the depot. Waited all day no parcel. Phoned customer services who said contact the seller?? She couldn't contact the depot they shut 12pm and are closed Sundays. My point is update tracking! Let customers know what's happening! We specifically wanted next day delivery and paid for it due to there being someone home! Now we wait until it may or may not arrive when we are home! It's a lottery with DPD drivers are overworked and underpaid and this shows in the non service us customers get .”

Helpful Report

Posted 1 year ago

“DPD are useless, was expecting my delivery to day between 14.14 & 15.14, was advised that he was running late. At 15.31 I had a message saying that they had attempted delivery, I was here the whole time, no bell rang, no knock on the door nothing. Then, I go to the app where it shows me a picture of a random house somewhere - god knows where DPD, you need to sort yourselves out!! 2nd time you've done this now I've attached a photo of whoever's house this is”

Helpful Report

Posted 1 year ago

“Most stupid app on my phone. Against my will I had to install this stupid app because i cant add details on the web version. Today the courier came to deliver my parcel, DID NOT call, DID NOT ring my bell....just went to the concierge which reject the parcel because it was too big. Now dpd, please tell me, why do i have this stupid app if your driver is going to ignore all and not deliver my parcel?? Why? This was an ikea delivery so i am heading as well to ikea to tell how awful your service. Honestly....how hard it is to deliver a parcel when you even have the client number”

Helpful Report

Posted 1 year ago

“Probably the most unprofessional, uncaring & rule bending courier service Will never purchase from any company using this service Communication..None. Excuses second rate Give seller one story & another to customer Contact staff unreliable Customer service wholly unacceptable None of the following questions applicable as item & replacement disappeared…..Hope someone at depot enjoyed my gin!”

Helpful Report

Posted 1 year ago

“ABSOLUTELY DREADFUL ALL ROUND SERVICE WE ARE A SHOP OPEN 10AM-4PM TUESDAY TO FRIDAY, 10AM-2PM SATURDAY - SOMETHING MY SUPPLIER STATES IS NOTED ON ALL DPD DOCUMENTATION. RECEIVED A TEXT SAYING JAGIT WOULD BE COMING AT A TIME WE WERE OPEN, ONLY TO RECEIVE A TEXT AFTER 11AM TO SAY "SORRY WE MISSED YOU" - WE WERE OPEN!! RECEIVED A TEXT STATING DELIVERY WOULD BE TODAY AT A TIME WE WERE CLOSED AND I WAS UNABLE TO BE THERE. RANG DPD JUST AFTER 9AM THIS MORNING AND WAS TOLD A MANAGER WOULD RING ME WITHIN 2 HOURS - IT IS NOW 11.51 AND NO CALL”

Helpful Report

Posted 1 year ago

“I've got 2 tries of getting my parcel at my door, but I was advices 10 minutes before it arrives, I was sleeping, since my schedule is completely different than I would like thanks to job purposes, they called me 2 times at 10:10am, I've had my telephone on silence, that day, I noticed this once I got woke up at 2pm, I re-scheduled the delivery to 2 days after, and I received 2 calls again the next day, that I didn't ask for it, later on I contacted the delivery man, he told me that in 1 hour he would go to my delivery point, he didn't showed up, the product got to the storehouse, I contacted support, they offered me to re-schedule the delivery, I provided the data, and nothing happened the next day, I didn't got a response either, I checked the status of the delivery and It got sent back to the original sender”

Helpful Report

Posted 1 year ago

“I had a valentine surprise lined up for my partner . I managed to source it on ebay as it was sold out elsewhere . 13th February DPD arrive with the much anticipated parcel . Sneering contempt was employed to dismiss my protestations when informing the driver of the fact he had been supplied with an incorrect phone number and thus I had no pin number although as I was in my home I could supply even the details of the ebay transaction to verify it was indeed a valentine gift . 14th February rolls on and he returns even more mocking and aggressive than previously and subjected me to ridicule -"not my problem" when I asked who to contact to rectify the error . I attempted to schedule a re delivery but contrary to company protocol the driver had returned to sender . This is by far the worst treatment by any delivery person I have ever been subjected to .”

Helpful Report

Posted 1 year ago

“I've been sitting at home all day for the past 2 days waiting for my parcel and all I get is an sms to say no one was home, I wonder which home they tried to deliver to because I was definitely there and received 3 other parcels from evri and royal mail. I'm very disappointed, this is the second time dpd has done this and I end up having the inconvenience of going to collect my parcel from them!”

Helpful Report

Posted 1 year ago

“Keep saying for 2 days that they don’t find me home while I am taking days off work to get my parcel (which need signature). They don’t call, don’t buzz the doorbell, nothing. Absolutely miserable. Every single experience with them is the same. Not to mention their “WhatsApp” customer service, a robot that only knows to ask for post code and order number but nothing else.”

Helpful Report

Posted 1 year ago

“Unhelpful customer service. Parcel delivered to wrong address. They just didn't seem to care. We were told to go and find parcel from neighbours.”

Helpful Report

Posted 1 year ago

“Driver pretends we weren't in, and, despite us having a safe place logged in their system doesn't deliver and takes to a shop. Very bad service.”

Helpful Report

Posted 1 year ago

“DPD stole my parcel on 2 separate occasions. Once a PS5 Christmas 2021. Once an expensive perfume worth £170. The customer service team just don’t care that their depot team steal from customers.”

Helpful Report

Posted 1 year ago

“One star exclusively for their WhatsApp "service." I've sent three messages now on two separate occasions, and they don't even get acknowledged. Completely useless.”

Helpful Report

Posted 1 year ago

“Second date for a pick up. Driver 1/4 mile from house and we were next. We stood by door waiting for him. Then he claimed he had missed us and our pick up wouldn’t happen again today. DPD have a less than 50% success on delivery in the past 12months . We are genuinely disgusted. This review fails to allow us to tick didn’t come, wasn’t delivered. So we keep being advised that DPD are reliable but it’s just a biased review process”

Helpful Report

Posted 1 year ago

“Yet again appalling service from DPD. A supplier of mine used them to collect £000s worth of thermal camera gear from me, firstly they lied (again) to say that when they come to collect I was shut! (Was my home address) then when challenged they confirmed they went to a completely different address. THEN once they did collect the package, they delivered to a random unrelated company a few miles away in Redhill instead of Southampton! Thanks to the guys who did receiv it as they called to let me know. They also said that they were not asked for a signature or photo of the delivery!! This was £1000s worth and if lost would have cost me my livlihood. This is not the first time that problems like this have happend with DPD - I truely cant stress enough how BAD this company is! Never have any problems with all the other delivery companies.”

Helpful Report

Posted 1 year ago

“Disgusting customer relations and incompetence. Driver stated he had called to collect parcel with no prior warning of time even though I was in. Left no calling card. Unable to make complaint as didn’t have a reference number. Waited for callback which never came. Advice is avoid and use a company that cares!”

Helpful Report

Posted 1 year ago

“A salute disgrace dumped my packages, at some unknown house I took a screen shot of photo which I'm glad I did as once complaint is made photo is removed when you call you are put through to south africa who basically couldn't careless there attitude stinks hung up on several times, when they can't answer your questions £120 worth of dog food missing planning on contacting police below is the image they deleted when complaint was made but it's now all over social media”

Helpful Report

Posted 1 year ago

“Left my safe place as being rear of house if out....250 quid gaming chair left at front door right next to public footpath!...No response to my complaint....absolute w@nkers! Can't leave the original photo taken of item on my doorstep as it strangely disappeared after making complaint??”

Helpful Report

Posted 1 year ago

“It seems like the DPD couriers drivers don’t know how to knock doors. How can they missed us if we are just in our house waiting for them as we paid extra cost for convenient time for to receive the item. This happened twice already and was very disappointed with the service. The next time I buy an item I make sure not to use DPD anymore. I even call customer service for help and Miss Ritika said that there’s nothing that she could do. I even asked her what happened to driver and she said theres nothing that she could see in the system what really happen to the driver and my item. She said that the item will be delivered next day and I explained to her that that’s the reason why we paid extra for the delivery so that we can be at our house receiving the items. I will attached proofs of my 2 items below that that is not delivered.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,226 reviews