DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,360 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever delivery company!! Keep receiving text messages saying “ we are sorry we have missed you”… A delivery company that only deliver parcels and yet are failing badly at it. Until when are we going to be the victims of this fake company? We should be able to choose who we would like to deliver our parcels. STOP the monopoly of this unprofessionals…”

Helpful Report

Posted 1 year ago

“Put a note on my deli every to delivery to back garden and notes that my back gate will be open. Received a notification to say my parcel had been delivered to front porch. Usually this wouldn’t be a problem however I’m away for a week so my parcel is sat on the doorstep for the next 5 days. I contacted customer services to try and rectify the issue of which I was told they would try and get the driver to return and put it in the correct place. 24hours later I’ve still not heard anything”

Helpful Report

Posted 1 year ago

“Liars. Said they attempted to deliver. I was beside the door all day”

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Posted 1 year ago

“I had a lot off delivery from dpd and 95% they never turned up on the day they said and leaving high valued parcels on my door step even know it says leave with neighbour i aslo seen one on guys on camera trying to open my front doors. Terrible shambles of a company”

Helpful Report

Posted 1 year ago

“Went to neighbours house despite having the correct address. Then DPD told me they can not get hold of the driver and I have to take another day off work to ensure I receive it. When I questioned if he went to wrong house again they just ignored me. Disgusting company”

Helpful Report

Posted 1 year ago

“DPD are the new Hermes of the parcel world. Today is the second time in as many months where I’ve paid to have my parcel delivered to my ‘safe place’ only to have it thrown at my front door and left to then get stolen. Absolutely woeful service, you’re better off tying your package to a passing car.”

Helpful Report

Posted 1 year ago

“Why do companies use these? We received a text at our table in our home saying we'd missed a delivery within the very minute we had supposedly 'missed it.' All other couriers are able to easily find us, as stated on our address at 'THE REAR' of a high street number. ONLY DPD can NOT do this and always, seemingly when it is important or deadlines. They have one driver called Chris who has been excellent. However, when he is not around this is where their ability to deliver on time ends.”

Helpful Report

Posted 1 year ago

“Worse company ever. Totally incompetent. Tried to deliver to the wrong address several times (with their picture to prove it e.g. showing the wrong house) and then accused me of being out (err I was in, but at the right address). Gave them additional description of the house - they didn't pass this to the driver, so he went to the wrong house AGAIN. I missed three days of work waiting. Their chat helpline was useless. I then got a call to say the driver was returning this evening, so I waited in again - he didn't show - so they lied. Was then given a number to call that was closed. So I've told Samsung (the supplier using DPD) that due to the incompetence of their courier they are in breach of contract. Never again will I use a supplier that uses DPD. And I still don't have my parcel and can't miss another day of work.”

Helpful Report

Posted 1 year ago

“Lazy and incompetent. Couldn’t even be bothered to ring doorbell. Didn’t notify neigbours that parcel was left in their outhouse for the recipient. Will never use again.”

Helpful Report

Posted 1 year ago

“I booked a collection with DPD, they did not collect the parcel but I had to pay £13, I decided to cancel cancel the service because they did not collect the parcel now they put my £13, in a pre-holding account and you can’t get to speak to anybody! You get the same message over and over again and then actually I was talking to somebody and they hung up on me and when you go to the chat they put you on hold saying somebody will be with you and nobody turns up now I want my money back and the fact that I cannot collect my money. I am going to go to trade-in standards because I know £13 is not a lot but is my money then shouldn’t be able to do that I would give them zero stars, but because I have to there’s one star they are the most disgusting people that I know Date of experience: 09 October 2023 Edit”

Helpful Report

Posted 1 year ago

“Paid for next day the driver didn't even attempt to deliver and went a photo outside of a pub”

Helpful Report

Posted 1 year ago

“Worst parcel services I have ever seen. Was waiting for my parcel to arrive today. Received a message at 10am that "your driver Pedro won't be back today. will be back on Monday (today is Friday). My order was a birthday surprise present. Ours is a gated property and takes few min to reach the gates. Driver didn't attempt to ring my door bell instead just took a photo of my main gate and left. It made me to wait for 3 days until Monday to get the parcel. This is unacceptable and their support services are not helpful to mitigate the situation. Date of experience: 13 October 2023”

Helpful Report

Posted 1 year ago

“Paid for next day delivery. 5 days later still waiting. Worst delivery company. Customer service Not helpful. Never received my parcels on time ever from DPD. Would not purchase products from companies that use DPD to deliver them.”

Helpful Report

Posted 1 year ago

“Collection arranged for 12/10/23. As no time was given, stopped in all day ready to answer door bell. Now have found a DPD card in the mail box stating that we weren't in when collection was attempted! No time or date on card. Ref number on card is not recognised when trying to re-arrange collection. Have had problem in the past when trying to send parcel by DPD. Had to collect parcel from drop off point and claim charges back. Appalling service. Would not use again. Evri are far better.”

Helpful Report

Posted 1 year ago

“Parcel sent to wrong depot resulting in not receiving delivery. 2nd time in 2 weeks this has happened. Not good enough 🤬🤬”

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Posted 1 year ago

“DO NOT USE THEM WILL NEVER GET DELIVERED LIARS”

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Posted 1 year ago

“They are useless. They don't attempt to deliver. This is not the first time I have been home and they have told me they "tried" but that is not true. I have even waited for them with the allotted one-hour time slot and they didn't show up. Once, my dogs barked when they came to the gate (I saw the delivery van outside!) but the driver didn't come into the courtyard and by the time I got outside he had left.”

Helpful Report

Posted 1 year ago

“The driver was running late. I was in all day but received a message stating that the driver had tried to deliver my package. He then went and dropped it off at a pick up location costing me more money as I have to get a cab there and back. Appalling service”

Helpful Report

Posted 1 year ago

“Worst delivery company ever. They usually don't even bother ringing to deliver your package, they directly notify that you were not there (seen it happen through my window several times, driver arrived, looked around, and bam I get a notification that I wasn't there. Then I have to run out to catch the guy and get my package) Absolutely ridiculous”

Helpful Report

Posted 1 year ago

“Absolutely disgusting customer service and delivery service I thought you could trust dpd but clearly you cant”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,360 reviews