DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,360 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD isn't a business, they are outright scammers. Ref: 1597 6873 470 615 Took a day off to receive my parcel, left instructions for a driver to call and knock. Driver took a picture of my door, didn't call, or knock on the door and left. He doesn't care to return. Absolute joke of a business, nothing but scammers.”

Helpful Report

Posted 1 year ago

“Complete waste of space, text you last minute of the day to say there not delivering the guaranteed delivery. And no body cares....”

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Posted 2 years ago

“Failed to collect a package (DPD organised by company i am returning a faulty item to) then sent a photo of not my car on not my drive in front of not my house. Driver was witnessed not getting out of his van. Neighbour has a ring doorbell as proof. 2nd failed collection in 2 weeks. Shocking service”

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Posted 2 years ago

“Don’t use dpd Absolutely bad experience Very rude customer service”

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Posted 2 years ago

“Useless service. Drivers don’t care. They don’t care.”

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Posted 2 years ago

“I’ve waited in all afternoon, only to find at 6pm my collection has been cancelled. I’m SO so cross. This There has been no communication from DPD, not even to let me know this. Instead I get told a lie about not being able to find my address”

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Posted 2 years ago

“If there was an option to put no stars I would as DPD are not a company who put there customers first. I arranged for them to collect a parcel from my home they pulled up outside and never even got out of the van an id just received a text saying address closed. When I reported this customers service advise they just said they will instruct there drive to get out which I was shocked as that's just lazy but the next day they just drove past the house and I received the same message. At this point I was angry as my parcel had to be at in Durham by a certain day. Customer service promised me the van would come back and made me wait from 1pm to 6pm Friday wasting my whole afternoon. I offered to drop it off for them but they are not open to the public so at this point my parcel never got delivered loosing me the customers I promised this parcel to. I asked to speak to a manager twice first time the never even logged a call back but took my mobile number the second time the phone rang for 2 seconds never even giving me change to pick it up and that was to make it look like a manager had called me not even leaving an answer machine message to say they had called. I will never use them again and anyone who use them they are just cowboy and the lie about there service updates and done even stop or get out of there van. And the fact that customers service have to advise there drives to get out of there van to knock on a property is just shocking. Tracker ID is 159768725133 63C Ref No DPD9576060 All conversations are recorded for security and training so listen to mine and reading the reviews why do I see the same issues happening again and again. I will never use you ever again”

Helpful Report

Posted 2 years ago

“They lied about attempting delivery on 2 separate days!!! When I complained they could not care less. Absolutely useless! Would never use if I could possibly avoid it.”

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Posted 2 years ago

“I have just watched the DPD driver pull up on the road opposite turn around and leave without making any attempt to deliver the parcel. Why drive all this way and then not bother to get out of the truck and deliver the parcel? I actually stood with my frontdoor open waiting for him to get out of the truck! Will never use again. Absolute rubbish.”

Helpful Report

Posted 2 years ago

“3rd time recently that a parcel was not delivered. Drivers are using excuses like, parcel was refused as contact name was not recognised and address not found. The parcel is then sent back to the retailer and not attempted to be delivered. Do not use this firm if you want your parcel.”

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Posted 2 years ago

“Constantly deliver my parcels to the wrong address. Follow up customer service deliberately non existent. My latest parcel number was 1597 6791 576 714 Y”

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Posted 2 years ago

“I attempted to have a large item delivered via DPD to my home. The driver arrived late, pulled up in front of the house and then turned around and left. I then recieved a message saying I wasnt in and that I now have to collect my parcel from a DPD parcel shop of their choice. As its large item its going to be nightmare to get home as parking around that shop is terrible and a good distance away. The customer service chat tried to help but couldn't do anything but say it would go to the shop. I get it if I am not in, but I waited in specially for the parcel (which was late) and to now have to take more time away from work to collect it is a massive kick in the teeth for an apparently "reliable" delivery company.”

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Posted 2 years ago

“Promised delivery for the last two days and nothing has arrived. Been sent emails and no delivery. Very bad service and impossible to get hold of. Disgusting service. I will be contacting Harrods in the morning and telling never to use this company again. Absolutely useless.”

Helpful Report

Posted 2 years ago

“Disgusting customer service. Driver said he couldn’t find my address so the parcel wasn’t delivered. No other option for me, no one contacted me about anything. When I called customer service I was met with a sweat shop that didn’t even seem human and didn’t listen to anything I was saying. Will never use this courier again!!!”

Helpful Report

Posted 2 years ago

“daughter ordered a Kenwood chef and a food processor attachment. We got a notification to say the delivery was unable to be made and it had been left at the near by Hombase store. The next day the same again. went to home base and only 1box had been delivered. DPD told home base manager the customer needed to take it up with the supplier(Kenwood) Feels very much like passing the book. Can't contact Kenwood untill Monday now. Very worrying that DPD don't seem to worry that a very expensive parcel is in their delivery drivers possible possession.”

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Posted 2 years ago

“Would not use a supplier who hired this company to deliver my parcels.....Diabolical service, No stars !!”

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Posted 2 years ago

“Shockingly bad service. Have all my contact details including the door code to my block and my phone number, instructions where to leave items. Have NEVER had a straightforward delivery, ever. Customer serv give me the customer services email and I get an auto reply saying this email is no longer used. UNBELIEVABLE!.”

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Posted 2 years ago

“Waited in especially for my parcel which was going to be delivered between 12.55 and 1.55. Then get a message saying i missed them. A picture of a house they sent was not my house but one that is 4 doors down the row. they should have known that in a row of houses number 1 is usually an end house. In too much of a hurry, now i will need to stay in another day . annoyed is an understatement”

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Posted 2 years ago

“I am not the ones for writing reviews and certainly not the negative ones but I have been left absolutely frustrated by DPD one too many times now. I am not sure if it's the company's system as a whole or one or two lazy drivers who couldn't be bother looking for the correct address. First time around they didn't made any attempt to deliver the parcel and left the note "Package couldn't be delivered" without giving any explanation to why it couldn't be delivered and it happened 3 times in the following days where they would say an hour slot for the package to be delivered and unable to find the address or for whatever reason would leave the note "Package couldn't be delivered". Eventually after contacting them multiple times they dropped it at some local shop for me to pickup. But this time around the driver just dropped the parcel at the completely wrong address and uploaded a picture noting it's been delivered, I had to take time out of my work again to chase DPD and ask for explanation, they said that depot will call you if the parcel have been retrieved from the wrong address but they never called. Now I am left with the missing package which I was extremely looking forward to... Absolutely unprofessional and annoying behaviour from DPD more than once now.”

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Posted 2 years ago

“The worst. Yes again I've waited for a 1hr timeslot delivery when apparently I've refused delivery. The resolution centre takes you on a 20 minute unresolved journey of frustration. Shocking service.”

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Posted 2 years ago

DPD is rated 1.1 based on 5,360 reviews