DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,360 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Anonymous

Rachel

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over the period of several days my driver didn’t make a correct attempt to deliver my package (a bag of dog food). The first time they turned up earlier than the stated one hour time slot and took a photo of another house in the village. I have had people working on the outside of my house so there was plenty of people outside to ask for directions. I reached out to customer service and they said that they can’t contact the driver (which I know if a lie because this isnt the first time I’ve had to go through this mess of a situation, and they did end up contacting the driver the next day), I called them out on the lie and the agent ended the chat! I started a new chat to try and get a solution and again I’m told that the driver will come back the next day, and they suggested I make sure I have a safe space option and a leave with neighbour option selected. I told them that I already did and regardless of this the driver still didn’t leave my package. Second day the driver comes back, I am again working out in the garden and I can see the van park outside my house, for the driver to take a photo of my car from inside their van then drove off! I again reached out to customer service to tell them what just happen and they then contacted the driver to tell him to deliver my package. I got a call from the local depot confirming my address and told that the driver would contact me soon to arrange a delivery. Several hours go by and I reach out again to customer service and I’m told that my package was back at the local depot I have to wait in till 8pm to see if he goes back for it and try’s to actually deliver it, and they can’t guarantee that he would even do it today. I ask about the process to make a formal complaint and the rep says they won’t tell me until after 8pm just in case the driver turns up! I tell them that regardless of the driver turning up I would be putting in a formal complaint. They then ignore the conversation for several minutes before telling me to call the phone number on the website. I call the number given and eventually get through to a rep only to be told that I’m not allowed to put in a complaint that it has to be the company that my package is being delivered from that can complain about the service. On top of this the rep also said that my package won’t be out again for delivery for another 4 days at a minimum because they don’t want to do it on a weekend! Everyone I spoke to was very unhelpful using the same generic responses and outright lying and never giving a straight response”

Helpful Report

Posted 2 years ago

“I've been waiting for 3 days, it supposes to be ready long time ago. I tried to contact by chat but it's useless, just a bot that makes you waste your time, no answers. I received a message 3 days ago telling me that my parcel was really to be delivered that day ( but it wasn't) another message next day ( but it wasn't delivered) next day ( it wasn't delivered) now I don't even get more messages and it's literally impossible to contact them. Ridiculous”

Helpful Report

Posted 2 years ago

“Absolutely rubbish! Regularly claim they can't find your house then leave you high and dry. Not just my experience but friends too. Personally, I'd never use them but sadly, companies I order from do. I waited in today and now I have to be in tomorrow. If I could give no stars I would.”

Helpful Report

Posted 2 years ago

“Worst delivery company ever AVOID AT ALL COST !!!”

Helpful Report

Posted 2 years ago

“They are the worst delivery company ever. They texted me last Sunday that my parcel would be delivered in the morning. Shortly after, I received another text that they were sorry that the driver missed my home and left my parcel for collection with some local shop. The parcel, I was informed, was to be waiting there for collection until 19 August. Upon checking the location of that shop, it appeared that it was 15 minutes on foot from me, so I was expected to carry a heavy parcel for 15 minutes back home, although I paid for home delivery with my order. On top of that, today I was able to arrange a collection with the help of a friend, but when he attended the shop, he was told that the parcel was not there. Where is the parcel? No one knows. In conclusion: I wasted money, time, and health due to the stress associated with this issue. If you want to have peace of mind, avoid this company at any cost.”

Helpful Report

Posted 2 years ago

“Had a message and a picture; that looked like it was taken in the delivery vehicle that parcel was delivered…… no parcel. Did a thumbs down on the how did we do and said not delivered and in a couple of minutes the picture of delivery vanished? Not happy paid extra for fast delivery, thought picture was supposed to show the door it was left at ???? Bad company will change my mind on buying something if this is the company delivering :(”

Helpful Report

Posted 2 years ago

“Delivery drivers have a tough life, so I stand in solidarity with them. My grievance is with the DPD system which gave me 32 minutes notice. Received an email whilst doing my normal morning routine to inform me that my parcel would be delivered 32 minutes later, an email I didn't see until I'd finished using the bathroom, by which time it was too late - a 'sorry we missed you card' was already in the letterbox. No option to choose a redelivery time slot - because we're human - because we have busy lives. Heaven forbid a customer should need to use the bathroom whilst they're waiting for their delivery.”

Helpful Report

Posted 2 years ago

“DPD sent a mesaage that my IKEA parcel will be delivered today 12th August between 10.14-11.14am by Driver called Olando. I am sitting here in my living room waiting. Only for me to receive another message at 10.33am "sorry we missed you" that your driver Olando was here but no one was in. What a bit LIE from the pit of hell. Not a knock, a buzz at my door!!”

Helpful Report

Posted 2 years ago

“Douglas Wesley the delivery driver couldn't be bothered to knock on the door Douglas is an idiot Douglas thought it ok to post through the window, Douglas is a pillock, douglas has no respect for people and their property, Then DPD cant be bothered to call to find out my complaint DPD so I guess DPD is as much an idiot as Douglas. turns out DPD dont have complaints department, turns out DPD doesn't actually care”

Helpful Report

Posted 2 years ago

“the courier drove past my house and said that there was no one at home. Although we were at home and saw him as he drove on and did not stop . This is not the first time.”

Helpful Report

Posted 2 years ago

“Avoid DPD they just dump your package wherever and then you have the task of speaking to the "s" customer service who just hand up when it gets to complicated. try employing somebody that can actually speak English DPD if your going to trade in English countries”

Helpful Report

Posted 2 years ago

“Item was damaged and no compensation. The most difficult claiming system in the world and to investigate they need 7 days, its the waiting game and they hope the customer get fed up & give up on the claim. Always there is an excuse. Consignment number 6867669452”

Helpful Report

Posted 2 years ago

“Horrible. 2 times saying delivery attempt unsuccessful even though someone was home all day both times. Horrible application. Package redirection not working at all. No confirmations or notifications. Very late and useless customer support. I never bought anything that was not via internet for more than 2 years and never had any issue. Would never ever chose DPD in my life. Legit scam!”

Helpful Report

Posted 2 years ago

“This is the worse delivery company you can deal with. I order from a company and they sent the parcel with DPD. However, the driver missed my delivery, I reached out to the company asking why it has been missed and how can we solve it as I will not be in the city tomorrow. He kept saying sorry without providing any solutions and he said that he cannot communicate with the parcel shipping department. I believe this is the worse service and customer service ever. The agent was ignoring my questions. The agent confirmed that it is the driver's fault. I asked him since it is the driver's fault can you please get it delivered today he kept saying no and cannot do that as he does not work in that department. He could have called the department and got it sorted. I asked for the department number and he gave me the customer service number I am very very disappointed with the service. Before I order from any company in the future if they are delivering through PDP I will not order. I feel even 1 star is too much for the service that I have not received.”

Helpful Report

Posted 2 years ago

“DPD sent me a nice message saying "sorry you weren't in" and a photo of the front door to my flats. It would have been even nice if they had actually rung the buzzer for my flat, as I had been waiting in for them.”

Helpful Report

Posted 2 years ago

“Very terrible! Just terrible!!! Your parcel either gets damaged, delayed or returned for no justified reasons. Tried two times and this third time for the benefit of doubts but was still not surprised. Never again! Please do better DPD!!! I need to be refunded of the money I spent on this label since item was returned back!!!”

Helpful Report

Posted 2 years ago

“Item not received, second item in four days. Their theme tune should be, "Oops I did it again".”

Helpful Report

Posted 2 years ago

“Don't believe trustpilot, they manipulate reviews and create fake positive ones for their clients. Useless company, avoid.”

Helpful Report

Posted 2 years ago

“Disgusting company. Money grabbing and zero help. Messed up a parcel being sent to my dying friend and never sorted it. I can never get that back and let my friend know someone cared. Ended up receiving the parcel back after 2 months when it was too late. Tried to claim the postage back and they just passed me from pillar to post claiming I’d sent it to the wrong department or other false claims over and over again to get away with it. NEVER USE THIS COMPANY!”

Helpful Report

Posted 2 years ago

“Shocking company. Why so many businesses use them isbeyond me. Lost parcel. No delivery attempt ever made”

Helpful Report

Posted 2 years ago

DPD is rated 1.1 based on 5,360 reviews