Dreams Reviews

Name: Dreams
Address: -, - -,, High Wycombe
Rating: 1.69

1.7 Rating 379 Reviews

16 %

of reviewers recommend Dreams

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Metrics

1.7

Based on 379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Email:

customerservices@dreamsbeds.co.uk

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Writing this review as a warning to others. I bought a therapur 3600 mattress from Dreams in April. I had saved up for a decent mattress and was over the moon with it. Last week I leaned the mattress up against the wall in my room to hoover and clean under the bed for approx 1 hour and when I put it back down on my bed it appears that the gel in the topper had moved and formed a large hard lump. I waited for it to settle but it didn’t so I called dreams and they told me they were sending a repair man to have a look. When the man got here he spent up to 5 minutes in my house the only thing he said it’s not a manufacturer fault. I then asked was he not going to try and repair it and he said no he can’t as it’s all stitched up. Rather confused as that’s what I thought he was sent to do I let him go. Dreams did not contact me i had to contact them and they told me point blank they will do nothing about it, it’s not their issue apparently and as I had stood the bed on its side for “a significant amount of time” it’s my fault. Is an hour to clean the bed a significant amount of time? Should I expect this to happen? What if I moved house how am I expected to move the mattress without putting it on its side? Not to mention it was delivered to me on its side. There was no warning when I bought this product that it can not be put on its side or I would never have bought it. I am so gutted that a big business like this would treat a customer this way I hope my review stops this happening to anyone else”

Helpful Report

Posted 2 years ago

“I’m absolutely fuming, I bought 2 farrington mattresses 3 years ago and straight away knew 1 was faulty as it sunk down on one side. I contacted dreams to which they sent out a mattress specialist who obviously deemed the mattress okay as they work along side each other. I then contacted dreams to let them know I ain’t happy with the service and I’d like to make a complaint; the lady Karen told me I’m not allowed to make a complaint and that I should contact “homesense” I think that’s what the company is called to get a independent specialist out, I done as I was told only for “homesense” to say they can’t come out independently as they’ve come out on behalf of dreams and it’s contradicting. My partner is forced to sleep on the sofa as the mattress has messed with his back. The other farrington which is completely fine is at my mum in laws house (who is heavier than me and my partner put together) and her mattress is COMPLETELY fine. I’m absolutely outraged and I’m not sure what else to do. Just do not shop from dreams!!!!”

Helpful Report

Posted 2 years ago

“Paid £800 for my mattress and about a month later the mattress has a dip in it so is causing me back pains. I’m now sleeping on the sofa! Dreams sent someone out and they said it was fine however you can tell by looking at it that’s it’s far from “fine”!”

Helpful Report

Posted 2 years ago

“Do not ever buy from this company, first mattress was faulty paid £600 then the second mattress we spend an additional £1800 plus the £600 £2300 now we find mattress side has dipped, they sent home serve out to have a look, complete waste of time they said we sat on mattress and damaged it, but other mattress were fine in the house, so a complete fabrication to avoid taking responsibility, Home serve are paid by Dreams so not independent, now they don't care at all. This complaint just started next step I'm organising my own report then potentially small claims court if it cannot be resolved.. DO NOT BUY FROM THIS COMPANY TAKE HEED !!!!”

Helpful Report

Posted 2 years ago

“Bought a fairly expensive mattress which was part memory foam, part sprung. Lovely for a couple of weeks then the memory foam layer appears to have detached itself after only 30 days of one teenager using it. Huge wrinkle right down the middle. It can be smoothed out but comes right back. Really uncomfortable. Poor quality and certainly not worth what I paid for it. Asked for replacement if this is a one off fault, or a refund if it's a known fault and all they're offering is to send a third party to assess it (in my time on my property) who might then repair it. Disgusting. Who wants a repaired mattress at 30 days old?! If I had simply found it too hard or too soft I can get a replacement - but not for an actual fault! Ridiculous! I previously purchased from Dreams and the quality was amazing but that was about 8 years ago and quality since then has plummeted. As for the customer don't-care team, it's abysmal. I'll never purchase from Dreams again and my complaint and refund request is ongoing.”

Helpful Report

Posted 2 years ago

“This Is My 4th Exchange Nearly My 5th Complaint Where Do I Start Originally Paid £600 For A Mattress Had Exchanges As It Was Deemed Faulty A Mattress You No Longer Sell Then Paid Another £460 For A New Mattress Recommended For Back Issues Which With The Constant Spring Noise Every Time You Move Has Made My Back Problems Even Worse Because I Am Awake All Night Now I Have Homeserve Coming To Me 18/5/23 To Access My Mattress But I Don’t See How He Can Feel Or See The Problems I Am Experiencing”

Helpful Report

Posted 2 years ago

“DO YOURSELVES A FAVOUR AND BUY ELSEWHERE Made the grave mistake of buying a mattress topper several weeks ago and tried it for two nights only to find it uncomfortable. As their site states you are entitled to your money back after a certain amount of time trialling the item, I duly paid the postage and returned it. I have been waiting weeks for my money and now they aren’t even returning email. COMPLETE RUBBISH PRODUCTS AND EVEN WORSE AFTERSALES SERVICE.”

Helpful Report

Posted 2 years ago

“Don't buy anything from this Company, we were sent a seconds mattress which was stained and had buttons missing, we followed all instructions and were told they would replace but once they arrived, they refused to take it due to the marks and missing buttons. Which had already been like that and I'd already explained this, then I contacted the ombudsman who said they should be replacing it without delivery fees due to it being an online order and under the 2015 consumer act, the delivery charge is on them for replacement of faulty goods, when they did finally replace the mattress 23 were still charged delivery and sent the wrong mattress Completely, they sent extra firm and not firm. It's a complete waste of time trying to resolve any issues with this company. Definitely will not use them again! So another £400 down the drain. We've had budget mattresses that have been better than the mid range quality mattresses from this company. From now on I'll be shopping local and paying more so that I can return the mattress without being lied to and fobbed off by these cowboy outfits who even admitted they send seconds out to other customers. Complete disgrace when you are supposed to be buying a new mattress. Especially for sick and disabled customers. I suggest people read all the reviews on all of the review sites as paying thousands doesn't guarantee a decent mattress either. They should change their company name to nightmares because you won't be getting any sleep on these blocks of concrete!”

Helpful Report

Posted 2 years ago

“Purchased a single bed for £2500 , late delivery by 4 weeks then they couldn’t get the headboard on. Phone Dreams customer service just to be told by Sharon , very rude woman , who in the wrong job refused refunding the order. Asked for a manager call back she said she would but I found out later there was no manager so she was just wasting customers time. If you like good customer care don’t go to Dreams.”

Helpful Report

Posted 2 years ago

“Completely sub standard quality both the item (Limerick sofa bed) and their customer services regarding their returns service. Paid £35 for assembly, £35 for dismantling and £38 for collection. £105 of mistake by me for not reading their terms and conditions. BUYERS BEWARE, ALL THAT GLITTERS IS NOT GOLD, CERTAINLY WHERE’DREAMS’ are concerned. I suggest a name change to ‘NIGHTMARES’ far more appropriate 😤😤😤😤”

Helpful Report

Posted 2 years ago

“The bed is overpriced. The material used has not a good quality, and the crew that delivered was not studious. They damaged my walls. That was not my Dream. Totally dissappointing. Would never recommend it.”

Helpful Report

Posted 2 years ago

“Hugely disappointed with Dreams - Very poor quality and service. Bought what I had trusted would be a good quality mattress and mattress quality insurance from dreams. It’s 18 months old and it honestly feels like rolling up and down hill when turning over. for Me it’s annoying, for my wife who has a disability it’s far more than that. Someone came out to assess it but apparently the sag is less than 4cm so they won’t do anything. The sag is more than that after lying on it for a few mins. Hugely disappointed with the quality of the product Dreams sold to us and even more disappointed with the lack of after sales service.”

Helpful Report

Posted 2 years ago

“From start to finish we have had a bad experience, bought an electric super king Francis ottoman. Bed was delivered 8 months late we had 4 engineers out to repair bed and on four different occasions now the bed is not fit for purpose and are getting a new one. My wife nearly had her arm crushed by failure of the electric lifter, please do not buy this bed it is very dangerous”

Helpful Report

Posted 2 years ago

“We bought a Campbell D mattress with a 3 week delivery wait. Comfortable in the shop but we were not warned that Memory Foam can cause some people to get very hot. My partner was fine but I did not sleep for 2 weeks as I was so hot. It was below freezing outside and I thought I must be ill. I am now sleeping on a spare mattress on the floor. If I buy a cheaper mattress Dreams don't refund the difference. If I swap it I spend another 3 weeks on the floor and pay £49 to swap the mattress. I could have bought a comfortable mattress elsewhere for 1/2 the price with next day delivery or simply put one in the back of our car.”

Helpful Report

Posted 2 years ago

“Avoid this company We had the worst experience Ordered 2 beds for my children Beds arrived both faulty The driver and his assistant where very rood they left both beds in bed room with half the beds undone because both faulty The driver runaway without contacting the Debo for advise Avoid this company Absolutely rubbish”

Helpful Report

Posted 2 years ago

“? This is what they sell you to what you really get. Second hand filthy bed !! That doesn't even fit 🤔😒😯😲”

Dreams 1 star review on 30th November 2022

Helpful Report

Posted 2 years ago

“This jacobs mattress is not king size like I ordered and paid for and it's not that deep. Very disappointed with this purchase. I thought better of dreams”

Dreams 1 star review on 29th November 2022

Helpful Report

Posted 2 years ago

“4 times the bed has been repaired as the supplier and Dreams kept issuing faulty parts. A further report was made in May 2022 and following an inspection it was agreed the foot board would need to be replaced again. This was authorized and agreed by both parties, schedule to take place in August, yes that is how slow they were. At the end of June I agreed for closure of my complaint with dreams no further claims would be made upon final settlement of the remiander of the bed in a refund. The defintion of further clearly stating "additional to what already exists or has already taken place, been done, or been accounted for" as per the English Oxford Dictionary and for all legal purposes. So, what did the crooked conartist Peter Lally do. He cancelled the pre-existing claimed and refused to honor it, without initially telling me. It was only in August when I called to find out why it did not take place I was told. At no point was this agreed with Dream, at no point was this mentioned to me. The poor performing complaints manager Peter Lally tricked me and has intentionally left me with a damaged product. The pre-existing claim cancelled unlawfully and he has since refused any help. So to any of you who have a preexisting claim, when they say any further or future claims they will happily cancel all claims and not tell you about. They will happily take money from you and leave you with a damaged broken product, despite whatever they refunded me, the pre-existing claim should legally have been honored as our written agreement was for further/ future claims. The poor performing complaints manager Peter Lally does not conduct himself in a professional or customer focused manner. He is a liar, a cheat and crook. Date of experience: 14 August 2022”

Helpful Report

Posted 2 years ago

“The shop service was excellent but fell off a cliff after that, they delivered a dirty used mattress that had been sent back by at least one other customer, I paid £1299.00 for a new one and received second hand goods in poor condition. As for the customer service very poor and unprofessional, eventually did get the mattress return ed any money back. Don`t be intimidated by all there own rules and regulations which bare no resemblance to your actual rights, just get stuck into them if you have a problem but make sure you don`t be abusive and you will get there. best option is don`t go to dreams if you don't want nightmares”

Dreams 1 star review on 11th November 2022

Helpful Report

Posted 2 years ago

“Rubbish Products and shameful customer services. I bought my mattress a year ago, which has lost all its firmness, when I reportrd to Dreams, they sent someone to check a month later, who told us that the mattress did indeed lose their firmness but then they refused our claim regardless. Then I spoke to customer service, who said that they can provide store credit but all the mattresses they now have are more than triple the purchase price. The previously bought mattress has been discontinued. When I asked them to refund, they simply just stopped replying. Very poor experience.”

Helpful Report

Posted 3 years ago

Dreams is rated 1.7 based on 379 reviews