duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,188 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Desde el cierre de enviar la plata a mi familia en Cuba con Western Union, nuestro grupo cubano canadiense en línea de 500 miembros ha estado discutiendo formas alternativas de enviar dinero. Usted fue altamente recomendado, por lo que tendrá una afluencia de nuevos clientes de este grupo. Me pedí el viernes y lo recibieron con entrega en casa el domingo! Creo que este es un servicio aún mejor que WU. gracias por existir!!!”

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Posted 5 years ago

“YOU HAVE A PROFESSIOAL FORMAT AND IHAVE SPENT HOURS FILLING IN YOUR REGESTRATION AND HAVE NOT BEEN ABLE TO SUBMIT MY TD VISA CARD TO COVER THE 100CUC I NEED TO SEND TO MY GIRLFRIEND IN CUBA WITH 2 SMALL DAUGHTERS THAT A VIRTUALLY STARVING. I SENT E MAILS AND CALLED YOUR HELP NUMBER AND I AM LOSING FAITH IN YOU COMPANY. I JUST NEED TO KNOW WHY I CANT GET TO THE VISA PAYMENT STEP. I HAVE OTHER PEOPLE WHO WILL USE YOUR SERVICE THE ADDRESS BOX COMES UP RED UNDERLINE WHEN I USE THE WORD CALLE. I HAVE SENT E MAILS IN REGARDS TO THIS BUT HAVE HEARD NO RETURN. THERE IS NO OTHER INFORMATION THAT UNDERLINES RED. ON MARIAS PHOTO ID CARD THE ADDRESS STARTS WITH CALLE 9 #3E/CALLE CENTRAL Y CALLE PAOMINO I TRIED IT IN LOWER CASE AS WELL SINCERELY ROBERTCARTER”

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Posted 5 years ago

“bien bienbienbienbien”

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Posted 5 years ago

“Incredibly easy to set up and home delivery was made the next day without any issues.”

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Posted 5 years ago

“Commendable customer service! Prompt response through email and calls. Delivery and transaction rendered well even with minor issue with interact payment. Sonia great asset to company!”

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Posted 5 years ago

“Exelente tienen 5 estrellas es la primera ves que uso duales para enviar dinero a mi familia en cuba ,cienfuegos y fue bastante rapido yo lo ordene el lunes en la noche y el miercoles en la tarde ya mi familia tenia en dinero en sus manos porque fue entrega a domicilio, muchas gracias duales. lo recomiendo”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Very reliable...even during pandemics. Excellent customer service ...they’d get back to me right away if I ever needed to speak with them. They do an excellent job! I’d recommend these folks to friends and family!”

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Posted 5 years ago

“Hay que tener un sistema facil y hajil de aplicación.,para q los clientes se motiven por tener buen criterio. Mucha dificultad en el sistema para aplicar. Y cuando llamas con dudas como nuevo cliente, siempre ocupado el teléfono. Y te envia al correo. Los Nuevo clientes quieren sentir la vos de un funcionario de la compañía para estar seguro donde va a introducir sus targetas. Gracias.”

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Posted 5 years ago

“Todo muy bueno”

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Posted 5 years ago

“Very fast and reliable people and Sonia very nice and helpful. I will do it back again. I m happy with the service.”

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Posted 5 years ago

“de”

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Posted 5 years ago

“Always prompt and helpful. Highly reccomended”

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Posted 5 years ago

“Messed up transfer and received a call and customer support immediately ... transfer was fast and exactly what was expected. Will use again”

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Posted 5 years ago

“Thank you!!”

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Posted 5 years ago

“Excellent service provided by Sonia. My friend received the money. It took an extra day only because I had the wrong municipality. YThey were able to contact my friend by phone and correct the mistake and deliver the money. I will be using the site again.”

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Posted 5 years ago

“This is an amazing service, much better than western union from now on I'm using Duales ALLLL the time. I sent money to Ciego and in 3 days it arrived! USE DUALES”

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Posted 5 years ago

“el servicio de whasap me parece excelente!! gracias por la oportunidad para colaborar con cuba!”

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Posted 5 years ago

“Great service , fast and reliable .”

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Posted 5 years ago

“Han sido rápidos en contestarme vía Gmail, pero no rápidos en responder mi llamada ni en llamarme, sé que estamos en una situación especial, pero les cuento lo que he vivido como experiencia al contactarlos. No he podido enviar el dinero aún, he cargado la aplicación y no funciona correctamente, no puedo ver mis contactos porque los que veo, ni están entre mis contactos, no los conozco y cuando voy al sitio en internet, no en la aplicación, no puedo ni siquiera pasar a la página de hacer el envío, conclusiones, ni leyendo en la FAQ encuentro solución a mi problema.”

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Posted 5 years ago

duales-com is rated 4.3 based on 2,188 reviews