duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,186 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

4169924932

Write Your review

Tell us how duales-com made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response.. frustrating, annoying, disappointing, expensive, slow, bad, upsetting”

Helpful Report

Posted 4 years ago

“No one answers the phone. Chat is completely useless. Can't get answers . Other reviews online are saying they rob, and extremely bad service. Before trying this place, check online reviews! I tried chat, and phone. BAD!!!!! bad bad bad bad bad !!! POOR POOR POOR”

Helpful Report

Posted 4 years ago

“still waiting for 100$ to show up Cuba account after 3 weeks!”

Helpful Report

Posted 4 years ago

“impossible de completer ma transaction”

Helpful Report

Posted 4 years ago

“Fast delivery”

Helpful Report

Posted 4 years ago

“Past history has been good, but a recent order, (home delivery 181992 sent on nov. 28th has not arrived). Have not heard of any followup concerning this situation. Pinar to home location is only 26 kms.?????”

Helpful Report

Posted 4 years ago

“Excelente bueno”

Helpful Report

Posted 4 years ago

“Worst customer service ever, phone numbers are symbolic only, they do not answer calls, chat service not really a support contact. very slow service. To get an answer you will need to repeat the same question several times . Their processing time is very slow, regardless the payment method used,”

Helpful Report

Posted 4 years ago

“I'm very dissatisfied. I encountered all kinds of constraints, first at the opening of the account. Then when I entered the data of the transfer recipient then when I wanted to send more than 100 USD. It took me more than 5 hours of tireless work and communication with your resources which supported me well before carrying out my transfer. And finally after shipping the transfer I am told that there may be other fees to pay. It seems to me that your system is more about making a profit than satisfying your users. Je suis très insatisfait. J'ai rencontré toutes sortes de contraintes, d'abord à l'ouverture du compte. Ensuite lorsque j'ai intégré les données du bénéficiaire du transfert ensuite lorsque j'ai voulu envoyer plus de 100 USD. Il m'a fallu plus de 5 heures de travail sans relâche et de communication avec votre ressources qui m'a bien supporté avant de réaliser mon transfert. ET finalement après avoir expédié le transfert on me précise qu'il pourrait y avoir d'autre frais à payer. Il me paraît que votre système vise plus a réaliser des profits qu'a satisfaire vos utilisateurs. De plus l'application sur le cellulaire est très complexe et incompréhensible.”

Helpful Report

Posted 4 years ago

“Very good service and good rates. I’m happy with you so far”

Helpful Report

Posted 4 years ago

“El envío en una tarjeta se entregó el mismo sábado ,en la segunda tarjeta se tardo cuando pregunte la explicación que me dieron no correspondía con mi problema porque la tarjeta no se había utilizado y yo quería depositar en tarjeta no entrega a domicilio y la forma de responder al cliente es incorrecta porque para mi es un servicio nuevo en el cual puedo tener miles de dudas y si envié dinero por su página deben de atender a los clientes con respeto y tratar con una buena atención que esté vuelva a enviar dinero porque uno confió en ustedes . Envío dinero por el amor que tengo a mi familia pero ustedes dejan sin deseo de ayudar . No voy a comentar más porque nunca van a entender nada porque al vivir en otra cultura uno aprende que es servicio al cliente . El dinero de la segunda tarjeta se resolvió . El envío por ahora seguro pero el servicio al cliente por dudas , etc tienen que cambiarlo”

Helpful Report

Posted 4 years ago

“I could not get registered so therefore I did not have the opportunity to use this site. They never sent me an email so that I could verify it was my application.😟”

Helpful Report

Posted 4 years ago

“O dinheiro ainda não entrou na conta”

Helpful Report

Posted 4 years ago

“the info required wasn’t very explanatory”

Helpful Report

Posted 4 years ago

“Ottimo distributore buon servizio mi congratulo”

Helpful Report

Posted 4 years ago

“Excellent Customer Service Department, very helpful. Fast delivery to.”

Helpful Report

Posted 4 years ago

“super customer service”

Helpful Report

Posted 4 years ago

“You are the best”

Helpful Report

Posted 4 years ago

“Your rates are excessively high. You are taking advantage of the difficulties the persons have to send money to their families in Cuba.”

Helpful Report

Posted 4 years ago

“Love duales. Prompt delivery and can send $ easily to Cuba.”

Helpful Report

Posted 4 years ago

duales-com is rated 4.3 based on 2,186 reviews