duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,184 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Duales has been efficient and always sent the funds that I requested to the people in Cuba. I would recommend them to anyone needing to get funds to Cuba.”

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Posted 3 years ago

“Fast delivery!”

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Posted 3 years ago

“Both the chat line and Sonia in the office were super fast in cancelling my transaction and processing the refund!! Very professionally handled. Thank you!”

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Posted 3 years ago

“I am 75 years old and not great on computers, however once I got the hang of it I have found no difficulty using Duales system. The money has been sent and received with no difficulties or delays. I recommend these people.”

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Posted 3 years ago

“I was getting accustomed to 2 days for home delivery. But this last time it took 4 days. Nevertheless, very good service.”

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Posted 3 years ago

“Sending money is easy and reliable. I would have given it a 5 stars if there was a way to check online when the money I sent has been delivered.”

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Posted 3 years ago

“Duales is the best place to send money to Cuba, it is safe and fast, I have been using Duales for years and no problems at all.”

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Posted 3 years ago

“great service and very efficient I highly recommended”

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Posted 3 years ago

“I'm so happy whis this service.”

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Posted 3 years ago

“ve envio no llegó”

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Posted 3 years ago

“How do I know if my friend have received the money ? It's very hard to contact her because she don't have any cell or computer, that's why I aske home delivery. So I will appreciate a feedback about my send.”

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Posted 3 years ago

“Fast and easy to use website. Home delivered after 2.5 days. Fees are a bit confusing - need to be explained with full disclosure”

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Posted 3 years ago

“excellent service, the only thing that would be nice is to receive confirmation that the money is received”

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Posted 3 years ago

“Consegnano anche soldi a domicilio a Cuba. E il cambio è ottimo. 1$ cambiato a 40 CUP.”

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Posted 3 years ago

“Great service!!! I would recommend this company to all my family and friends”

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Posted 3 years ago

“Been a customer for many years. The only complaint I would say is sometimes difficult to communicate when there is a problem. Sonia has been very helpful for me and I appreciate her efforts. I understand many changes are taking place in Cuba and Duales is adjusting to the changes. I give the company 5 stars because for all the many years of service the problems have been very few. They have met or exceeded my expectation .”

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Posted 3 years ago

“Excellent service and professional in every way.”

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Posted 3 years ago

“Works everytime. Never had a problem. They always answer my questions and helped me once and told me not to transfer money to a bank transfer and saved me from losing my money.”

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Posted 3 years ago

“Un servicio rapido y excelente, necesario en estos tiempos dificiles...”

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Posted 3 years ago

“You are the best”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,184 reviews