DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,110 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful delivery 2 heavy clothes lines poles were left in the middle of the path so anyone could trip over. We asked driver to politely move them told us "no! I'm not doing that" and walked off.”

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Posted 8 months ago

“Terrible Company. Item delivered 5 days late and customer services impossible to contact or they just choose to ignore you. Avoid !!’n”

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Posted 8 months ago

“Three days on the trot I received texts telling me a delivery window , three days on the trot my parcel did not arrive. After dark on the third day ( today ) a neighbour took a photograph of my parcel which had been dumped on the grass by the side of the gates at the end of our track. This is 800 metres away from our house ! Essentially the parcel was left in plain sight of anyone who was driving past and I’m lucky that someone honest found the parcel. The neighbour put the parcel in a safe place and I will collect it tomorrow morning. If it wasn’t so annoying and incompetent I would laugh ! I do not understand how a company can stay in business when they are so useless”

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Posted 8 months ago

“Failed twice to deliver parcel. Awful customer service dreadful failure to keep customer informed. Very disappointed”

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Posted 8 months ago

“AVOID AT ALL COSTS Been waiting by my door all week for a delivery, theyve lied about delivery times again and again and even lied about attempted delivery.”

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Posted 8 months ago

“Awful customer service, failed to deliver my parcel 2 days in a row and I have to spend an hour on the phone waiting to talk to an adviser. They give you a delivery window that doesn't mean anything at all, and can't update clients on the failure of deliveries. I would give 0 stars if it was an option.”

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Posted 8 months ago

“Waited in all day, no package, no message, no response. None existent customer service. Awful.”

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Posted 8 months ago

“Slow delivery and wasted my time. Booked a slot for Saturday as I work during the week. Waiting in all Saturday and they didn't turn up. It was then booked for Monday but they didn't show up that day wasting a day's leave I used. Tracking is useless and it's very difficult to contact anyone as it's all automated speaking. Wouldn't use again that's for sure!”

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Posted 8 months ago

“This has happened every time I gat a DX delivery. Text saying delivery date. Nothing happens that day. Next day they say they're out again. Then they lie and say a card was left because I wasn't in. BUT I was. No card, no attempted delivery. Can't even speak to a human on live chat to vent your frustration at these idiots.”

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Posted 8 months ago

“DX lied to say there was no one at home when I took the day off never left and got a text to say sorry we missed you and that they have left a calling card again another lie this was a birthday gift which was not received and guess this comment will be shelved and no follow up done”

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Posted 8 months ago

“Absolute rubbish. 100% failure rate on collections and deliveries. Lies, decent and stress. They say they're at your door when they're not. Wait two days for a collection only to be told they came. Get a cash to say nobody's home for delivery, but nobody is at the door when opened. Do not use this rubbish company especially if you need passports urgently. You will end up stressed and cost you your health and your travel. Do not recommend it. Quick to take your money then fail to deliver a service. Avoid!!”

Helpful Report

Posted 8 months ago

“Waited in TWICE and TWICE they said they couldn’t find us the first time, then sorry you weren’t it we left a card the second time. Both nonsense. As we were in and there was of course no card! Utterly useless company. Avoid. And I STILL don’t have my delivery!”

Helpful Report

Posted 8 months ago

“Delivery never made on correct day, cannot get customer services to answer phone... Totally rubbish service!!!”

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Posted 8 months ago

“DX are far and away the worst delivery company in the country. My original delivery date was missed as I apparently did not answer my door. This is impossible as as I was physically home all day, sat working by the door. Subsequently every single one of the 5 redelivery dates has been missed, with the items never leaving the depot. Not that I would know this, however, as it is apparently DX policy not to inform customers when a redelivery wont be going ahead (as stated by one of their online help reps). Every single time I have had to wait in their (long) online help queues, just to confirm that DX have deemed my items not worth delivering. I don't understand how DX can expect anyone to take multiple days off of work waiting for a delivery, only to repeatedly fail to do their job. Never in my life have I experienced such an appalling lack of care from a company. In almost any other industry this degree of sheer incompetence would be completely unacceptable; so why then does DX deem this to be acceptable. I would strongly urge any B2C companies to avoid sending anything via DX, as they are sure to turn the entire experience into a nightmarish ordeal.”

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Posted 8 months ago

“Completely useless avoid!”

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Posted 8 months ago

“Late by several days.”

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Posted 8 months ago

“Appalling service delivery cancelled on scheduled delivery day and moved to 7 days later, no answer to calls or emails. Delivery finally arrives after 1½ weeks. Driver then walks across the garden instead of the drive unbelievable, shambolic best avoided.”

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Posted 8 months ago

“they lie in a day light . they do not go to pick up parcel from the sender and say we have no information on our system .”

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Posted 8 months ago

“Appalling service. I won't use any companies that use this delivery method in future. They fail to turn up at the times they give, no apologies, then say they've been when I am sat in my house and have a ring doorbell and no one has been near it. Impossible to speak to anyone to chase it up. Shocking service.”

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Posted 8 months ago

“Useless company three times I have been told delivery today three times no delivery no explanation no excuse as long as E Bay use this cowboy outfit I will never buy anything again”

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Posted 8 months ago

DX is rated 1.2 based on 2,110 reviews