DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,303 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lazy Company, Due to deliver between 0843-10.43, turned up at 0825 didn't ring the bell & put a card through the door stating no suitable location ( obviously a large car port doesn't count ).Next delivery in 4 day's, no good to me or the birds ! couldn't be bothered to come back in the correct time slot. Seems Jonathan didn't want to carry 25kg bird seed less than 3 minutes down the lane. SIGN OF THE TIMES”

Helpful Report

Posted 1 year ago

“Full delivery address, admittedly sender had missed 1 number off the post code but I can find any postcode in 20 seconds,surely that's more efficient than taking it back to the depot. 4 days to deliver on next day delivery service.. Very poor, not the first time it's happened, hence the very,very low overall review ratings.”

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Posted 1 year ago

“Why do companies use these dreadful courier companies? I waited in all day today, apparently delivery due between 3pm and 5pm. Was able to track Driver on map/tracking..although goodness knows why sometimes he showed one street away, next time I looked he had randomly gone miles out of the way!! 5pm arrives..parcel does not arive ..then all tracking ceases to work on the link and in email..Driver has disappeared into the ether!!. No explanation, no apology, no text re another delivery date. I shall be contacting the company I have purchased the items from tomorrow and seek a refund given they care so little about where the goods go once out of their warehouse. Tried calling by telephone and using DX express online chat form..pointless, no response”

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Posted 1 year ago

“Very bad service courier man did not left any missing card not contact and now they return it. Been waiting for days for it .”

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Posted 1 year ago

“DX have just delivered our new bed and mattress from their LEEDS Hub. They arrived 10 minutes early and were extremely helpful and courteous. The furniture was delivered in meticulous condition, the chaps used boot protectors to carefully navigate through the house to deliver all packages to the intended room and left without any damage being caused to our property. Unlike other popular courier companies, both DX and Wayne / Richard ensured I received service that far exceeded my already high expectations! Thank you again, DX.”

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Posted 1 year ago

“Absolutely awful delivery company!!! I don't know why companies keep using them to deliver items!! The companies that use DX are getting a bad name for themselves!!! Every parcel is late or damaged !! Expected delivery two days ago but still no sign of it.”

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Posted 1 year ago

“I got a call saying the driver tried to collect parcel he didn’t even get out his van Wasted a whole day waiting in terrible service”

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Posted 1 year ago

“Waiting all day for parcel to arrive still not here never updated on tracking where my parcel is”

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Posted 1 year ago

“Did not attempt to make delivey yet stated unable to make delivery since no one was home. This was untrue as I was home.”

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Posted 1 year ago

“Worst delivery company I came across”

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Posted 1 year ago

“Company is a joke Lazy driver comes on his own without notice. Demanding I help him get my item out instead of bringing another colleague. Then refuses to take it in I'm just glad the item is intact Felt like I dealt with a 12 year old boy”

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Posted 1 year ago

“Shocking, parcel out for delivery 2 days in a row (24 hrs servjce) only to be scanned back into warehouse at the end of the day (driver couldn't complete route!) Then stated they don't deliver on Saturday? I thought we were in 2024nit 1998”

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Posted 1 year ago

“Delivered kitchen units damaged, ordered replacement which also came damaged and they delivered to address 200 miles away. They didn't turn up on day specified then tried without notifying”

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Posted 1 year ago

“Important document to be received from Edinburgh to cumbria, 4days yet to deliver ,less than 3 hours car journey by walk also it won't take 2 days but 4days yet to deliver, called customer care ,not connected, sent mail no response, horrible”

Helpful Report

Posted 1 year ago

“Awful . Parcel not collected for 4 days. Driver's hours 2 times, not turned up one day, no ticket for another day. Parcel still here.”

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Posted 1 year ago

“Awful infrastructure and service. Driver left without ringing my buzzer two days in a row. The customer service agemt wasnt helpful and told me that "hopefully someone will get in touch" they of course didn't. It's super difficult to talk to anyone on the phone and unlike other delivery companies, it's impossible to give them your delivery preferences ahead of time.”

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Posted 1 year ago

“I’d give a 0 star if that was an option Incompetent, disgraceful service and impossible to get a response They were told TWICE not to deliver before 4pm and 3 times they have tried to deliver before 4pm- they were even told to contact a person to tell them when they were on their way and they couldn’t even do that- never had an experience like it -DISGRACEFUL”

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Posted 1 year ago

“Avoid using, failed in delivering a parcel yesterday. So say left a card which technically this never happened not at my address anyway plus I was at home. or the drive couldn't be bothered to deliver.”

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Posted 1 year ago

“Extremely disappointed with the service. DX is unreliable, they’re do not deliver the product on the day stated!!!”

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Posted 1 year ago

“Overnight Delivery paid for by DX by the business that I placed an order with. Not received. Firstly, DX state it was on the wrong van. The following day it was not loaded on a van, but tracking shows that it was out for delivery. - A driver stopped at my house with someone else's exhaust system in his hand, before throwing that back in his van. - (I would be amazed if someone hasn't received a dented?damaged exhaust system!) - He then confirmed that he had nothing for me, but recorded on DX Tracking that he had left a card, despite that we had a conversation? We are at the end of a cul-de-sac. - As he left, the driver did a Formula 1 start, turning round and driving across the lawn of the house opposite to us! I would also give zero starts if it were possible. How do businesses like this keep going?”

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Posted 1 year ago

DX is rated 1.2 based on 2,303 reviews