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DX Reviews

1.2 Rating 2,080 Reviews
5 %
of reviewers recommend DX
1.2
Based on 2,080 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 13th May 2025
Kelly Grazier
DX 1 star review on 13th May 2025
Kelly Grazier
DX 1 star review on 8th May 2025
John Evans
DX 1 star review on 7th May 2025
FrancisOlivia 771 At Gmail. Com
DX 1 star review on 27th February 2025
Gaz
DX 1 star review on 27th February 2025
Gaz
DX 1 star review on 11th December 2024
Anonymous
115
Anonymous
Anonymous  // 01/01/2019
Totally incompetent delivery company. Promise a delivery time, fail to deliver, then tell blatant lies about their failure. I've been let down two days running for a delivery of live plants. Absolutely pathetic.
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Posted 1 year ago
This company without doubt the worst one out there I've had several deliveries by them and there's always a problem it never arrives on the day it's meant to I used to work for a parcel delivery company so I know how it works pick up parcel and next day it gets delivered if you want your goods to reach your customers avoid these cowboys
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Posted 1 year ago
Lost first order then struggled with delivery ofreplacement - only positive was nice customer services lady who did get back to me when she promised and delivery driver was very helpful.
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Posted 1 year ago
Missed original delivery date by a day. By then there was no one available to accept the goods. Then they missed the re-delivery date by a day. Hopeless. What a waste of time. Their chat facility is equally useless -Artificial Stupidity, not Artificial Intelligence.
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Posted 1 year ago
Worst company for 2023. If they can't collect they jeep you hard earned money the disgusting company. Never using again
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Posted 1 year ago
Joke of a company , tracking garbage and goods don’t turn up .
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Posted 1 year ago
Just don't use And good luck trying to get you delivery The website will not let you send it to a place of work so now I have to wait a week The online chat are hopeless and will not redirect the package
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Posted 1 year ago
Awful. Just awful. Avoid at ALL cost, unprofessional and incompetent all in one
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Posted 1 year ago
All this company does is send automated messages confirming their incompetence
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Posted 1 year ago
Absolute joke for a delivery company, never deliver when the say they are going to. They give you estimated times and tracking only to track when time had passed that it's gone back to the depot. Customer service don't even bother contacting them, as much use as a chocolate teapot. This particular problem has occurred on the last 3 occasions of retailers using them!
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Posted 1 year ago
Agree with all the other 1 star reviews. Absolutely hopeless. There is zero contact, zero options to interact with them, and I've been waiting in multiple days at a time (all day long - you don't get an hour slot or anything related to the 20th century). They also randomly change the day they're going to attempt to delivery it. And then don't deliver it anyway. I feel sorry for the music shop I ordered it from, as I've been using them for years, but I've had to unfortunately let them know I'll have to shop elsewhere that has a delivery company that actually, you know, delivers something.
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Posted 1 year ago
I have received a number of messages saying that a delivery was attempted however each time I have actually been in the house all day and fail to understand how a delivery could have been attempted without my knowledge. It has been nearly 2 weeks since I placed the Amazon Prime order and I have totally lost faith in DX express (and Amazon Prime) what a misnomer!
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Posted 1 year ago
Absolutely diabolical. Got a email to say the parcel was being delivered on a Tuesday with a ridiculous time frame window of between 0800-1800. After waiting till 14.50 I received a email telling me the parcel had been delivered.I was only five meters from my front door,nobody had attempted to deliver anything.After waiting for about forty minutes to speak to someone from DX on live chat,I was informed that I had to contact the shop to tell them so they could get in touch with DX to start an investigation. So even though they’ve had the parcel,failed to deliver it I’ve still got to get in touch with the shop so they can contact them.I feel sorry for the shop because I’m going to have to ring them to sort it out when it’s not their problem.Whatever I purchase in future if it’s been delivered by them I’m going to insist they use another courier or I won’t be spending my money. About as useful as a chocolate fireguard.
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Posted 1 year ago
I was supposed to receive a parcel today from vfs while i was tracking the parcel it showed delivered. I tried to contact DX they asked me to check different house. The delivery needed my signature still it was delivered to different house . DX delivered my parcel to different street with same house number. I personally went to few house and asked if they had my parcel. Luckily i got my parcel.
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Posted 1 year ago
This is the worst delivery service that I ever had. They repeatedly cancel my booking without a reason.
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Posted 1 year ago
The item we ordered 8 weeks ago still hasn't been delivered. The first item, they broke so we had to reorder. We've been waiting for the delivery of the 2nd order for 3 weeks now with no straight answer as to why they can't deliver. Even the company we've ordered from can't get a straight answer from them. 1st excuse was, they needed help finding the address......we live in clear sight on a main road, google takes you straight to it......2nd excuse was that they tried to deliver but no one was in.....I was in all day waiting having taken a day off from work. The company we have ordered from are now chasing it for us but even they have admitted that they can't get a reason as to why it's still not been delivered! Terrible company, I won't be ordering from a company if these are their delivery company
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Posted 1 year ago
Driver sat outside the house, logged that they'd left a card, and drove off before I could get to them. Just got my fourth request to rebook delivery in as many days.
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Posted 1 year ago
A driver for this company hit my car repeatedly with his van door today at my local petrol station. Made rude gestures and cursed at me. Wouldn't ever think of using this company if this is who they have representing them. I am awaiting a response from customer services but don't hold much hope. Will update if I ever get a response.
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Posted 1 year ago
We are waiting for an important document to be delivered by them, it's been 3 days in a row I'm sitting at my home waiting for my parcel. I have given my phone number for them to call on. The driver never calls on our phone. I live in a flat and as It is difficult for me to know if the driver is at our place I gave my consent to call on my number. I have already given my number, but still I called again on their customer service and talked to a lady, told her to please ask the driver to call us as he reaches here. And again I'm waiting today, he came and didn't called and just left. I called the customer service again. A lady named Sandra attended the call and she said she was the one at the office the other day and she do not remember anyone calling and asking to let the driver known to call us. I felt like I had to prove myself to them that. Then their manager took the phone and said the driver will contact me and deliver the parcel. But as I was looking into my tracking it says it automatically rebooked the delivery on Monday. This is pure rubbish and unprofessional. The document I'm waiting for is very important and I have told them that as well. I really don't know what to do at this point. I cannot give them a zero star as it doesn't let me do so, otherwise I would have given that. This is my first experience with DX and I would never recommend this to anyone.
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Posted 1 year ago
Quick delivery
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Posted 1 year ago
DX is rated 1.2 based on 2,080 reviews