DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,081 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I took friday morning off work to be home for my delivery before going on holiday this weekend. The email stated that the delivery would arrive between 11am and 1:10pm. I tracked the delivery driver in my area, but by 1:15pm, I had to leave for work and pick up my kids from school. I contacted the chat on their website, and was told it would arrive by 2:30pm. I waited, but the package still did not arrive. I had to have my parents pick up my children from school after 3:30pm. I contacted the chat again, and was told the driver was on the way, but the package still did not arrive. I ended up taking a whole day off work and was informed by the chat that the package would be delivered by 6pm. It got to 10:14pm when I emailed them to complain as I still have not received my package. I expected it to be delivered next day and I got an email saying “ Unfortunately delivery failed yesterday due to an internal problem at the depot which meant the courier was unable to complete all of the scheduled deliveries. Our records indicate that your item will be delivered on the next available date 17 June.” ! So I had to make sure someone was home to receive package again today! Not acceptable explanation !! Also when I just received the package, the box was damaged and you can tell it’s been thrown around! The worse delivery service EVER!”

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Posted 1 year ago

“Delivered my bicycle overnight and on time, no damage. The driver phoned me 5 minutes before arrival and helped me into my house with it . I was very worried about it due to all the negative reviews, but I didn't need to worry it all went well.”

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Posted 1 year ago

“Bad service”

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Posted 1 year ago

“There’s no number to actually call anyone on, it’s all online chat & even then there’s long waiting times To talk to someone and when you do talk to someone all they do is say you have to rebook the delivery”

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Posted 1 year ago

“If I could I would have given zero stars.such a rubbish service I received text that Andrew will deliver my package between 1532-1732....I kept waiting as tracking was saying. All day delivery after 1732. I called nobody picked up the phone and now it says attempt first delivery. I mean is this a joke. I have done an email however no response yet. This company is a waste of time.”

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Posted 1 year ago

“Really bad del service and customers services so rude !!!!”

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Posted 1 year ago

“Appalling service. Constantly moving the delivery date back without any explanation. Been messing us around for days. Avoid at all costs. Can’t answer many of the questions below as we still haven’t received the package.”

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Posted 1 year ago

“This delivery service is no good at all. Not one to leave reviews but been waiting on a delivery for over a week now no update, no call back, no nothing, can't even pick it up myself but yet Sat at the depot for 3 days”

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Posted 1 year ago

“Parcel was suppose to come Monday now says been delayed when I paid for next day delivery Friday with supplier now Wednesday just says your items delayed no update or when it’s going to be delivered shocking company won’t be using again so either i take it they lost my parcel won’t be using this company again for delivery’s”

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Posted 1 year ago

“The delivery driver was very aggressive, threatening and abusive because I wouldn't take a 25kg package off him in the street rather than him deliver it to my door (I am disabled with severe arthritis and can only walk using sticks). He dumped the package on the ground floor of my block (I live on the 6th floor snd there are lifts) and futher verbally abused me and threatened to 'do' me. This is disgusting behaviour and will not be tolerated; it has been reported to the police. A further complaint has gone to the HSE as the package is well above the maximum permitted in the Manual Handling Regulations so a trolley should have been used or two people needed to lift it. If this horrible person is representative of the company you should avoid using them at all costs.”

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Posted 1 year ago

“Even though I gave correct delivery address and there is concierge desk opnes for 24 hours and 7 days , this company already failes to deliver the parcel and when I track it , it always shows 'insufficient address details provided' and very difficult to contact customer service . Just so painful .”

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Posted 1 year ago

“My paint was meant to arrive yesterday..Still waiting now no updates on the tracking either...this isn't a reliable courier service...not happy won't be using again...”

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Posted 1 year ago

“Dissapointed.. no updates on their web site.. i had to call the company where i ordered my package to find out whats going on… finally got the package but after 6days and it should be within 1-2 days paid extra to get it faster but nothing..”

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Posted 1 year ago

“Delivery guy left two boxes of 50kg decking boards half inside my gate, half outside. There was plenty of room to put the decking boards safely inside the walk way, given that he’d already picked them up - he literally had to walk them another 5ft. I haves perthes disease and couldn’t lift the boxes myself, when I asked him to help me, he was in a rush and said he couldn’t ‘cos he was blocking the road’ and left. He had decided to leave his van slap bang in the middle of the road (a single width, one way street) and stop anyone from being able to get past him, my driveway was adjacent to where he had stopped his van, he knew it was there but was more concerned about getting home.”

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Posted 1 year ago

“Terrible Company. Take monies on the pretence of a delivery before a certain time then don’t keep to it. Is this not classed as taking monies under false pretences? Go to live chat and no-one answers.”

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Posted 1 year ago

“Waited in 2 days for a collection had to have time off work very bad service”

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Posted 1 year ago

“1 stars is too much for this company you should have the option of 0 …… your parcel never turned up on the day it should, next day nothing you phone to try and find out a delivery day and passed around pillow to post, for them to give you a phone number which does not work no communication no update nothing .. still don’t know when it will actually arrive……. They are not capable of next day delivery.”

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Posted 1 year ago

“It took exactly 1 week for my delivery for various reasons unrelated to me except the fact that I had to pop out when initially the parcel was due and it was not left due to no signature.(fair enough.) However after a week of being let down it was finally delivered but no knock on the door but left on the step with no signature asked for.(not their company policy) Poor delivery service but I did get a very good and professional email reply from customer services with an apology which saved DX from getting a One”

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Posted 1 year ago

“Due to be delivered 13:05-15:05 today. Tracked the driver locally live via tracking. As soon as it hit 15:05 live tracking vanished and no info. 18:46 comes and apparently its waiting to be taken out for delivery. Utterly useless.”

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Posted 1 year ago

“This company is a joke. Scheduled delivery on Friday, and I've been home all the time. Suddenly, a message: 'We missed you. We tried to deliver but nobody was at the premises' (or something like that). Seriously? they never been here in the first place. Ok, let's re-schedule for Monday. Monday came and went and nobody showed up. I checked the the tracking and the message is: Your redelivery has been booked for your chosen date Expected Date Tuesday 04 Jun 2024 My chosen date? Really? Horrible service.”

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Posted 1 year ago

DX is rated 1.2 based on 2,081 reviews