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DX Reviews

1.2 Rating 2,080 Reviews
5 %
of reviewers recommend DX
1.2
Based on 2,080 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 13th May 2025
Kelly Grazier
DX 1 star review on 13th May 2025
Kelly Grazier
DX 1 star review on 8th May 2025
John Evans
DX 1 star review on 7th May 2025
FrancisOlivia 771 At Gmail. Com
DX 1 star review on 27th February 2025
Gaz
DX 1 star review on 27th February 2025
Gaz
DX 1 star review on 11th December 2024
Anonymous
115
Anonymous
Anonymous  // 01/01/2019
Delivered my bicycle overnight and on time, no damage. The driver phoned me 5 minutes before arrival and helped me into my house with it . I was very worried about it due to all the negative reviews, but I didn't need to worry it all went well.
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Posted 1 year ago
Bad service
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Posted 1 year ago
There’s no number to actually call anyone on, it’s all online chat & even then there’s long waiting times To talk to someone and when you do talk to someone all they do is say you have to rebook the delivery
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Posted 1 year ago
If I could I would have given zero stars.such a rubbish service I received text that Andrew will deliver my package between 1532-1732....I kept waiting as tracking was saying. All day delivery after 1732. I called nobody picked up the phone and now it says attempt first delivery. I mean is this a joke. I have done an email however no response yet. This company is a waste of time.
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Posted 1 year ago
Really bad del service and customers services so rude !!!!
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Posted 1 year ago
Appalling service. Constantly moving the delivery date back without any explanation. Been messing us around for days. Avoid at all costs. Can’t answer many of the questions below as we still haven’t received the package.
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Posted 1 year ago
This delivery service is no good at all. Not one to leave reviews but been waiting on a delivery for over a week now no update, no call back, no nothing, can't even pick it up myself but yet Sat at the depot for 3 days
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Posted 1 year ago
Parcel was suppose to come Monday now says been delayed when I paid for next day delivery Friday with supplier now Wednesday just says your items delayed no update or when it’s going to be delivered shocking company won’t be using again so either i take it they lost my parcel won’t be using this company again for delivery’s
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Posted 1 year ago
The delivery driver was very aggressive, threatening and abusive because I wouldn't take a 25kg package off him in the street rather than him deliver it to my door (I am disabled with severe arthritis and can only walk using sticks). He dumped the package on the ground floor of my block (I live on the 6th floor snd there are lifts) and futher verbally abused me and threatened to 'do' me. This is disgusting behaviour and will not be tolerated; it has been reported to the police. A further complaint has gone to the HSE as the package is well above the maximum permitted in the Manual Handling Regulations so a trolley should have been used or two people needed to lift it. If this horrible person is representative of the company you should avoid using them at all costs.
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Posted 1 year ago
Even though I gave correct delivery address and there is concierge desk opnes for 24 hours and 7 days , this company already failes to deliver the parcel and when I track it , it always shows 'insufficient address details provided' and very difficult to contact customer service . Just so painful .
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Posted 1 year ago
My paint was meant to arrive yesterday..Still waiting now no updates on the tracking either...this isn't a reliable courier service...not happy won't be using again...
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Posted 1 year ago
Dissapointed.. no updates on their web site.. i had to call the company where i ordered my package to find out whats going on… finally got the package but after 6days and it should be within 1-2 days paid extra to get it faster but nothing..
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Posted 1 year ago
Delivery guy left two boxes of 50kg decking boards half inside my gate, half outside. There was plenty of room to put the decking boards safely inside the walk way, given that he’d already picked them up - he literally had to walk them another 5ft. I haves perthes disease and couldn’t lift the boxes myself, when I asked him to help me, he was in a rush and said he couldn’t ‘cos he was blocking the road’ and left. He had decided to leave his van slap bang in the middle of the road (a single width, one way street) and stop anyone from being able to get past him, my driveway was adjacent to where he had stopped his van, he knew it was there but was more concerned about getting home.
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Posted 1 year ago
Terrible Company. Take monies on the pretence of a delivery before a certain time then don’t keep to it. Is this not classed as taking monies under false pretences? Go to live chat and no-one answers.
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Posted 1 year ago
Waited in 2 days for a collection had to have time off work very bad service
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Posted 1 year ago
1 stars is too much for this company you should have the option of 0 …… your parcel never turned up on the day it should, next day nothing you phone to try and find out a delivery day and passed around pillow to post, for them to give you a phone number which does not work no communication no update nothing .. still don’t know when it will actually arrive……. They are not capable of next day delivery.
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Posted 1 year ago
It took exactly 1 week for my delivery for various reasons unrelated to me except the fact that I had to pop out when initially the parcel was due and it was not left due to no signature.(fair enough.) However after a week of being let down it was finally delivered but no knock on the door but left on the step with no signature asked for.(not their company policy) Poor delivery service but I did get a very good and professional email reply from customer services with an apology which saved DX from getting a One
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Posted 1 year ago
Due to be delivered 13:05-15:05 today. Tracked the driver locally live via tracking. As soon as it hit 15:05 live tracking vanished and no info. 18:46 comes and apparently its waiting to be taken out for delivery. Utterly useless.
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Posted 1 year ago
This company is a joke. Scheduled delivery on Friday, and I've been home all the time. Suddenly, a message: 'We missed you. We tried to deliver but nobody was at the premises' (or something like that). Seriously? they never been here in the first place. Ok, let's re-schedule for Monday. Monday came and went and nobody showed up. I checked the the tracking and the message is: Your redelivery has been booked for your chosen date Expected Date Tuesday 04 Jun 2024 My chosen date? Really? Horrible service.
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Posted 1 year ago
Thieving company only delivered 6 of my 10 parcels but still went ahead and updated the delivery information as if they delivered it all. Customer service are as useful as a chocolate tea pot, literally all they do is pass you from department to department and moan about each other because none of them want to do their job. They are now claiming they only received 6 items from the sender but then why would they mark 10 delivered. Absolute clowns.
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Posted 1 year ago
DX is rated 1.2 based on 2,080 reviews