DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,116 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,116 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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116

Anonymous

Anonymous // 01/01/2019

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“They a good guy. Bring second time my parcel-electro bike. Help to put inside. Thanks Aston @ Gary.”

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Posted 1 year ago

“Delivered on time, Pete and Mikey were both very polite and took my parcel through into the garden,highly recommended.”

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Posted 1 year ago

“Good afternoon I would like to raise an official complaint for tracking number xxxxx. The item was supposed to be delivered originally on 18th July 2024. On the day, I was at the property all day and while the driver claimed to have attempted delivery there was no ring on the doorbell or a note to say that he has been. After speaking with your colleagues several times, we agreed to reschedule for the following day, noting the urgency with which I need these official documents due to my travels. On the 19th of July, the delivery was scheduled for between 1-3pm. When the slot passed, I contacted your customer service and they advised me that the item is at the depot. So again there hasn't been a delivery attempted at all (this time at least no claims to the contrary). I would like to express my great dissatisfaction with both the driver and the customer service representatives who apart from using generic language couldn't be helpful in any way. I hope your company takes such comments seriously and takes action to address such gross failings. It is fair to say this is absolutely the worst delivery service I have come across in recent past. Not once, but twice in a row.”

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Posted 1 year ago

“Shocking service! said they tried to Deliver twice, checked CCTV no driver ever showed up! worse courier company ive ever experience ive i could leave no stars i happily would!”

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Posted 1 year ago

“As the reviews state 1 star service and only because you can't give 0!! Emailed to be told between 8 and 6 waited in, yet again didn't turn up,”

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Posted 1 year ago

“delivery bang on time. Pete and Mikey polite courteous and good fun”

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Posted 1 year ago

“Three days running they say they tried to deliver and yet I have been here waiting - waiting - waiting. They say they left a postcard but not one postcard received. No phone call. Not sure how I will ever get the parcel I urgently need”

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Posted 1 year ago

“Shocking treatment from DX - cancelled my parcel 3 times for no reason and ended up went all quiet.I had to go pick it up myself although their yard was only a couple of miles from my house. TWATS”

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Posted 1 year ago

“I missed delivery - wasn’t informed they were delivering , parcel needs signature , rearranged as per txt message received , at midday text to say they not delivering , rearranged again , another midday text to say not delivering - uses online chat to tell them to leave in porch and I’ll take responsibility, was told can’t do this (computer says no) . Have rearranged again - see if they deliver - won’t hold breath”

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Posted 1 year ago

“Shocking driver didn't even attempt delivery. Was tracking him to my town and then left. Desperately need this then get a cocky person on the phone didn't help the situation. Why open a business and be rubbish at what your doing, don't make sense”

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Posted 1 year ago

“Dx totally worst delivery company wait in for time slot watching the tracking 1 delivery away then cancel due to attempted delivery no we are sat here waiting the whole time”

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Posted 1 year ago

“Absolutely awful service. Have been in all day awaiting delivery of a houseplant but DX went to wrong address and left a card on neighbours doorstep. Cannot contact them by phone. Online chat is like pulling teeth!! Have asked seller to stop using this courier. If I could give 0 stars I would.”

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Posted 1 year ago

“Didnt turn up or leave rearrange delivery card”

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Posted 1 year ago

“I have just received a text and email to say the DX tried to deliver my parcel. They absolutely haven’t I’ve been sat watching out the window the entire time. Nobody drove down my road, let alone knocked at the door. Incredibly disappointed with this service. To lie and say you have tried to deliver and left a card is absolutely shocking behavior which you don’t expect from a professional company. Simply not good enough!”

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Posted 1 year ago

“Unfortunately it is not possible to leave a zero star review. Package originally due to be delivered Friday 12/07 but was not delivered due to "insufficient address details provided" despite the seller putting the correct address on the package. Eventually the package was delivered, with the same address details, on Tuesday 16/07. Three day delivery took 6 days for no actual reason. Will not deal with sellers in future that use this company.”

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Posted 1 year ago

“Did not deliver the parcel. The driver drove close to my address but did not attempt to deliver.”

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Posted 1 year ago

“they lied about delivery. this company should not exist”

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Posted 1 year ago

“I’ve been waiting for my parcel for 6 days now everyday they keep saying that they have failed to deliver and for me to choose a different day. I have stayed inside with my little one waiting all day, for anyone that has kids knows that they get bored easily so this week has been challenging waiting for a parcel that won’t show up. I’m extremely frustrated with dx customer support does nothing to help they just tell me to choose a different day. I hope no one uses dx delivery anymore and suppliers should read their reviews because I’m not the first this has happened to.”

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Posted 1 year ago

“These clowns have stated that they have tried to deliver an item to me and that no-one was in. Furthermore they claimed to have "left a delivery note". There was no note and on inspection of my CCTV there was no attempted delivery at the times they stated. This is simply a tactic if they are running late or the driver wants to pass on to another driver to deliver. You can get through to them either....”

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Posted 1 year ago

“Apparently I've had my item (which I haven't), and the tracker just states "delivered and received" with no other details even a time or proof of delivery. I'm now having to liaise with the company i purchased from for them to get the proof of delivery. I have never ever known a courier company who doesn't provide proof to the recipient. Its odd and questionable. I'm fuming, I had to arrange to work from home so I could get this item. I tried numerous times and ways to contact DX to no avail. There phones are automated, there chat was 95 mins wait and eventually had to send an email enquiry form when I was chasing my delivery and they responded the next day. What kind of customer service is this, absolutely appalling.”

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Posted 1 year ago

DX is rated 1.2 based on 2,116 reviews