DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,336 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,336 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could have negative stars I would. First attempt, next day, to deliver went to the wrong house even though I was on the same road. They managed to write off a petrol generator and completely dent a 20 litre Jerry can !! Second attempt, again next day .... not delivered and here is the best bit .... I wasn't in there area for a delivery on a Tuesday. What a bunch of wasters.... close your business as you suck at it.”

Helpful Report

Posted 1 year ago

“Good Evening, I hope you're okay. Sadly you've claimed that you tried to deliver the parcel 2 days in a row, you also claim to have left a calling card, which isn't true. It's obvious that the driver couldn't find the property. This has caused us a major issue as we needed the parcel yesterday from Morplan for our retail shop. We won't be able to buy anymore products from Morplan as we can't be let down by there choice of couriers. We've now changed the delivery address to a farm so they can't say they cant this time. Many Thanks Nigel Rayment”

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Posted 1 year ago

“What a shower of s**t this company is. Told delivery would be on 12th - none. , tracking states card left - None. same again a week later No card left, and then by coincidence the package has been damaged and cant be delivered a third time . Only found that out from the supplier , score deserved by DX . None.”

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Posted 1 year ago

“If I could leave zero I would. The worst delivery company ever!! This is the second time a parcel I’ve ordered is meant to be delivered by them and for the second time I’ve waited in for them to arrive and they don’t turn up, no communication nothing. Then the next day get an email to say your order will be delivered today only for the same thing to happen. It takes them days to reliever after they tell you your delivery will be today. I’m so disappointed in them!! Honestly I think in the future if I go to order something and find out they are the delivery company I just won’t order it or cancel my order as the service is the worst I’ve ever experienced.”

Helpful Report

Posted 1 year ago

“As soon as you are informed that DX will be the courier for your item, I suggest you cancel immediately as DX NEVER DELIVER! They are a bunch of con artists and their drivers must be professional thieves and liars given that this is a nationwide issue across multiple retailers! There is no consideration for people waiting at home day after day for an item that inevitably will never arrive. Excuse after excuse and appalling customer service with excuses that do not even make sense. This company should be shut down immediately as poor management and a culture of deceit means year after year they fail their customers. D stands for DECEIPT X stands for HAZARD (WARNING DO NOT USE)!”

Helpful Report

Posted 1 year ago

“Promised delivery on Monday 16th Dec. Waited in all day but nothing arrived or notification. Called Tuesday to check why delayed or no advice. No reason but now promised delivery on Wednesday. Not good enough. Better to use Evri or Parcel force next time where the parcel is tracked step by step.”

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Posted 1 year ago

“Absolutely useless!!! Still waiting for a delivery a week later. Been on hold for over an hour on their helpline. An absolute waste of time company. NEVER USE!!!”

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Posted 1 year ago

“Do Not Deliver always say they cannot find address do not use”

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Posted 1 year ago

“They managed to lose two 3m long metal poles, then failed to deliver the replacements that the vendor sent via a next day service. Useless!”

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Posted 1 year ago

“Twice the DX courier has gone to the wrong address and then claimed I wasn’t in to receive the delivery. I eventually managed to contact the company after the first delivery and arranged for the delivery to be made today (Saturday). Unsurprisingly the courier failed to find the address again. I’ve tried the chat but it’s timed out 3 times. I thought Evri were bad but DX are worse.”

Helpful Report

Posted 1 year ago

“These cretins wasted four consecutive days of my life by lying in their notification to deliver. Each day they failed to show. On the fourth day I told the company I had ordered from I was not going at accept delivery and told them to reverse the order, which they did. Next day I received a further notification that delivery was due that day! This was followed by a ‘we attempted delivery today’ notification - a blatant lie as I was in all day - and ‘we left a calling card’ Another lie! They have the audacity to proclaim they are the preferred delivery courier for the company I purchased from, a company I have used in good faith for years. I shall be informing them of how much these incompetent, lying morons are damaging their good reputation with their nonexistent and dishonest service.”

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Posted 1 year ago

“Delivered a day late- which I could understand if anyone bothered to communicate which DX didn’t. They then delivered and dumped parcel just in stair way door- not at my door. And practically ran back to van to leave. Not impressed”

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Posted 1 year ago

“Worst company ever. Driver phones for instructions then never gets out of his van. Says he left a card.. he did not, nor did he answer his phone. As soon as we went out he drove off. Absolutely useless. Rang them and on hold. Not responded to email. Just how do you get any work when you are this useless?”

Helpful Report

Posted 1 year ago

“Horrendous company can't get hold of them to ask them to leave with a neighbour and you try and ring them it's all automated for a resend. Said they have tried to delivery twice been in all day have told H Samuel to get the item sent back and issue a refund if I could I wouldn't even give them one star!!”

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Posted 1 year ago

“They don't deliver next day. No updates and poor service!!”

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Posted 1 year ago

“Delayed delivery!”

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Posted 1 year ago

“Not delivered next day delivery”

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Posted 1 year ago

“To be fair there were two delivers via DX. First was great, left a note yo ask if they could leave neighbour & they did. Thought great. Second delivery was for today. Got a message to say, sorry we missed you, we've left a card. Um no they didn't, no card & no delivery & I was in all day because I was expecting a couple of deliveries plus i have a dog who barks. But the worse part is the appalling customer. First uou can't sowzk to anyone . You can use Xpert to contact, but no idea on response time. The contact number is now only automated for rescheduling a delivery, and the Live Chat is useless 65 mins for a response & you can't leave the screen or it curs off your call. Absolutely awful customer support, didn't think anyone could bring worse than Evri but DX have managed it. Have fed back to the company I purchased from.”

Helpful Report

Posted 1 year ago

“Worst delivery process in UK. they dint even reach to the customer while delivering.”

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Posted 1 year ago

“Not delivery but put the status Delivered. When try to contact they said it's smash. Will resent for me but they didn't do anything after. Still leave the status "Delivered"”

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Posted 1 year ago

DX is rated 1.2 based on 2,336 reviews