DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,044 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,044 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To reschedule a delivery is very difficult. You will bounced among phone calls and websites”

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Posted 10 months ago

“Over work your workers to the point they’re genuinely depressed and leave.”

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Posted 10 months ago

“The driver is very rude. I opened the door,the driver just dropped the small parcel on the floor and walked off.”

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Posted 10 months ago

“On the 24th June 2024 I placed a B&Q order for 4 panel Unglazed White Woodgrain effect Internal Door to the total of £48, I received a email and a text message on 27th July 2024 to inform me DX Deliveries would deliver my door that day between 14:38-16:38 by 6 o’clock I’d called B&Q customer services where a woman answers who wasn’t at all helpful and sounded as if she just wanted me of the phone she informed me DX deliver up until 7 o’clock if I hadn’t received the door by then to call the following day. Saturday morning came and I still had no door so I called this time a man who informed me the door was delivered on the 21st June I hadn’t even placed my order on the 21st I ordered on the 24th of June he tried to contact DX Delivers with no luck assured me he’d look into it and someone would get back in contact with me 48 hours went by and nothing so I called again on Monday morning this man was more helpful and pushed it further again reassured me someone would get back to me. Tuesday came and still no one had gotten back to me so in 4 days no one was able to get contact with DX Delivers to find out where my door was or what was happening! By the Wednesday I called again and finally some answers the door had been damaged DX had to return it to B&Q and my new delivers date on Sunday 7th July I asked about a tracking code as the one I first received on the 27th July didn’t work I was reassured I get a text and email like I did last time with a delivery slot time the day before. So Friday 6th July came at at 6pm I still had no time slot and no tracking code so I called again, the woman tried to get through to DX Delivers again with no luck !, she informed me id receive my delivery time slot and tracking on the morning of delivers and reassured me once again my deliver would arrived Sunday the 7th July 2024. So today Sunday 7th July 2024 I wake no time slot of tracking code I waited until 10 as it is a Sunday and I’m unsure of delivery times etc on a Sunday I called and was informed again they could not get through to DX delivers but my door would be with me today the tracking she had wasn’t very helpful as I didn’t show a time slot or give any form of physical tracking. It’s now 8:25pm and once again my door has not been delivered. My questions are 1 where is my door and if not the door where is my money?, 2 why is it so hard to get a hold of DC delivers?. 3 why did it take 5 days of my repeatedly calling to finally get some answers as to what had happened to my door why it wasn’t delivered and when my new delivery date was?. The pure lack of communication between DX and B&Q is ridiculous not to mention the lack of communication coming back to me. I should not have to call as much as I have for answers or to chase up tracking codes etc the reviews on DX delivers are absolutely shocking. I feel like I’ve been fed false information by B&Q just to keep me quiet I want answers now. Was your delivery on time ? Still hasn’t arrived Who made the delivery? No one as I still do not have it Was item damaged? Yes first time How many days did delivery take ? Still no received it How did you communicate with the company? They don’t answer the phone How quickly did they reply to my queries? Never did”

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Posted 10 months ago

“First ever used this company or heard of was bit worried when read lot bad reviews but got to give 10/10 was kept updated on my parcel arrived on time the delevery driver was lovely”

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Posted 10 months ago

“I sincerely recommend that Dx should never be used by anyone wishing to receive their goods. With a following wind they might conceivably manage a usefulness that equals that of a chocolate teapot, or maybe even marginally more than a rubber fork, but other than that don’t expect a great deal. What is most offensive though is not Dx failure (we are all human) but that they lie, via their status update page, to cover themselves by passing blame onto the consignee. Briefly: Waited in on Dx delivery day, nothing. End of day…Dx status page says words to the effect of: delivery abandoned, no one in. CCTV says otherwise and I, by being there all day day otherwise. No way to contact Dx, no answer, endless waits etc but learned from Dx via sender, as suspected, that the driver simply never made it here but within the update tried to say they did. Day two…Exactly the same, no delivery not a glimpse of Dx, and, another “customer not in” update. They must think we customers are daft. If it were possible, and it may be, one should ask senders to use anyone but Dx. They are cowboys that John Wayne himself would envy. Really, do not use them.”

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Posted 10 months ago

“Worst customer service and delivery company ever. Never tried to contact me during delivery and when contacted customer service they asked me to come and collect the parcel from the depot.”

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Posted 10 months ago

“This company is dreadful. I waited in yesterday and while I was waiting I was sent an email saying they attempted a delivery. This was not true they never turned up. I am now waiting again and it is now an hour past the new time slot and my parcel is still not here. The live tracking does not work as it says they have been in the exact same place for two hours!”

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Posted 10 months ago

“Dreadful service! Never use this company!”

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Posted 10 months ago

“Will and Oliver arrived on time, really pleasant and professional”

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Posted 10 months ago

“I have a tracking number and according to you you left a card yesterday your driver never tried to deliver my parcel I never went out he never followed the instructions to press my door number as I live in a small block of flats. I can only say your driver is not only incompetent but bone idle your delivery service is the worse than Royal mail and that is saying something. I have reordered my parcel if the same thing happens again I will be seeing your company”

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Posted 10 months ago

“Ordered a ladder for next day delivery by DX, driver arrived at my home without the ladder, he took it off the van at the depot to make way for more parcels then couldn't fit it back on so he left it behind, then forgot and still drove to my home, same thing the next day not enough room on the van after loading all the small items first, sadly not intelligent enough to load large items first, ended up doing a 70 mile round trip to Exeter depot to collect myself, avoid dx if you want your large items delivered.”

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Posted 10 months ago

“This delivery company is appalling. Tried to deliver Monday 1st July 7.19am tapped the door knocker, I was in kitchen never heard. Didn't ring bell. Tuesday 2nd July 7.20 I was waiting. I told him he didn't ring the bell, he replied “he never rings the bell, because he carnt leave parcel without signature, people are usually out”. What at 7.20am??? This was a delivery in Great Oakley Northamptonshire. I wonder if they get paid when they have to redeliver. I would be reluctant to order anything with a company who uses this pathetic delivery outfit. Which I could rate minus 10”

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Posted 10 months ago

“While waiting for my parcel I checked my tracking halfway through the 2 hour delivery slot and apparently it was delivered "as requested" to someone I don't even know. No address of this person, no proof of delivery and the company won't/hasn't responded. Utterly incompetent, this is like Yodel 2.0. So my only option is to knock on a few neighbours nearby in hopes they have it.”

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Posted 10 months ago

“They are the absolute WORST delivery company I’ve had to deal with. I’ve had to reschedule more than 4 times. I had the same experience as many others who have complained (see other reviews). You cannot leave home because the parcel is “coming”, but they never show up. Their response rate is absolutely unuseful. AV AVOID.”

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Posted 10 months ago

“Ordered an expensive vase. Got a notification from DX stating delivery would be made between 8am-6pm. No 2 hour window that others seem to have been given. Waited all day and then had to nip out to get the kids from school. Sure enough I got a notification of a delivery attempt 5 mins after I left. But it was OK because they allowed me you rechedule delivery. So i did, again 8am-6pm window. To my parents home this time. 3 people live there and waited all day long. Got a notification that a delivery attempt was made but no one was in. LIE! Recheduled delivery again, same deal. 8am-6pm window. This time to my original address (home). Me and my wife stayed in all day. Got a notification while we were sat watching a movie to say they had been but no one was in. LIE. Recheduled it yet again. To my parents house because I was going to be there all day decorating with my wife. 5 people were in the house. Got another notification to say they attempted delivery but no one was in. LIE. My dad was in the garden at the time they said they'd been. This time i contacted the seller of the vase and they said they would reach out to them. Recheduled delivery for the 4th time. This time it did indeed turn up. My wife jokingly said "wouldn't it be typical now if it's broken" before opening it. To her horror the vase actually was broken into pieces and cut her finger removing the packaging. I have some bad experiences in the past with deliveries but this one takes the biscuit. I should imagine the seller of the vase will be making a claim for damages. And if anything comes from the cut on her finger there will be something done about that too.”

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Posted 10 months ago

“Delivery was hardly made Exactly. Box was open/damaged and one item was missing. When I contacted them they via chat they simply said I would need to contact the supplier. DX Express should accept responsibilty and open the investigation themselves into their unacceptably poor service.”

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Posted 10 months ago

“Awful service, waited in 2 days around the time slots and still no delivery and no communication. I will not buy from anyone that uses DX”

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Posted 11 months ago

“DX simply lie about delivering items, they never turn up, they lie about leaving cards even when you are in the house. I now check with any supplier to ensure they are NOT USING DX, and refuse to order from any supplier that does.”

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Posted 11 months ago

“parcels allways arrive very fast and packging is allways undamaged great service”

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Posted 11 months ago

DX is rated 1.2 based on 2,044 reviews