DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,044 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,044 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt turn up or leave rearrange delivery card”

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Posted 10 months ago

“I have just received a text and email to say the DX tried to deliver my parcel. They absolutely haven’t I’ve been sat watching out the window the entire time. Nobody drove down my road, let alone knocked at the door. Incredibly disappointed with this service. To lie and say you have tried to deliver and left a card is absolutely shocking behavior which you don’t expect from a professional company. Simply not good enough!”

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Posted 10 months ago

“Unfortunately it is not possible to leave a zero star review. Package originally due to be delivered Friday 12/07 but was not delivered due to "insufficient address details provided" despite the seller putting the correct address on the package. Eventually the package was delivered, with the same address details, on Tuesday 16/07. Three day delivery took 6 days for no actual reason. Will not deal with sellers in future that use this company.”

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Posted 10 months ago

“Did not deliver the parcel. The driver drove close to my address but did not attempt to deliver.”

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Posted 10 months ago

“they lied about delivery. this company should not exist”

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Posted 10 months ago

“I’ve been waiting for my parcel for 6 days now everyday they keep saying that they have failed to deliver and for me to choose a different day. I have stayed inside with my little one waiting all day, for anyone that has kids knows that they get bored easily so this week has been challenging waiting for a parcel that won’t show up. I’m extremely frustrated with dx customer support does nothing to help they just tell me to choose a different day. I hope no one uses dx delivery anymore and suppliers should read their reviews because I’m not the first this has happened to.”

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Posted 10 months ago

“These clowns have stated that they have tried to deliver an item to me and that no-one was in. Furthermore they claimed to have "left a delivery note". There was no note and on inspection of my CCTV there was no attempted delivery at the times they stated. This is simply a tactic if they are running late or the driver wants to pass on to another driver to deliver. You can get through to them either....”

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Posted 10 months ago

“Apparently I've had my item (which I haven't), and the tracker just states "delivered and received" with no other details even a time or proof of delivery. I'm now having to liaise with the company i purchased from for them to get the proof of delivery. I have never ever known a courier company who doesn't provide proof to the recipient. Its odd and questionable. I'm fuming, I had to arrange to work from home so I could get this item. I tried numerous times and ways to contact DX to no avail. There phones are automated, there chat was 95 mins wait and eventually had to send an email enquiry form when I was chasing my delivery and they responded the next day. What kind of customer service is this, absolutely appalling.”

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Posted 10 months ago

“2 orders from different suppliers supposed to be delivered by this lot in the past month and both returned to the supplier on day of delivery by courier with no attempt to deliver. Don't appear to have the resources to fulfill the work they accept.”

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Posted 10 months ago

“Waited in all day for delivery which never arrived. No notification from company. Dreadful service and will not order with any business that uses DX for delivery's.”

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Posted 10 months ago

“So bad service. They just rang once and then left . Without even calling or leaving a text. I opened the door in last minute and went out immediately but they already left. How can you be so unprofessional being responsible for delivering stuff but leaving without delivering although I’m at home and able to receive the parcel??”

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Posted 10 months ago

“Been waiting 4 days for my delivery. Every day it was on their tracking system with a 2 hour delivery time slot but every day it wasn’t delivered. This is a rubbish company, in future I will not order from a supplier who uses DX. Tried emailing them twice but received no reply.”

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Posted 10 months ago

“Appalling, un professional, liars They apparently attempted a delivery by leaving a calling card...... I was at the delivery address ALL DAY, with no sign of them having even been remotely close.....CCTV evidence also shows NO lorry or van having even parked outside.... 1 piece of advise, anyone buying something online, check who the courier is. If its dx express.....AVOID LIKE COVID”

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Posted 10 months ago

“Absolutely shocking company..I've been waiting for a special part so I can carry out a job in a door.i paid £10 for next day delivery.ive been home the whole time and got q text to say they needed a signature.no one turned up.. avoid these absolute mugs.”

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Posted 10 months ago

“Had a delivery today . Was given drivers name who was Wayne. Excellent service we had to go out so left a note on the door letting him know where to put the parcel . After leaving the parcel he left a card and removed the note so nobody could see that he had left a parcel. Thankyou Wayne for a brilliant service.”

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Posted 10 months ago

“I won’t ever use dx again the use less driver left a parcel worth £179 on my drive on full view of passers by which lead to my parcel been nicked so when I try to claim it back I can’t get anywhere with there customer service there absolutely useless avoid at all cost”

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Posted 10 months ago

“Currently in the last 30 minutes of a 14 hour time slot, no updates on tracking, no communication. Nothing. Don't use DX they are AWFUL.”

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Posted 10 months ago

“Should have had delivery last Thursday, LAST WEEK. Told fire at depot, goods would arrive the next day Friday. NO DELIVERY. So called tracker said they had tried to deliver & carded. LIES. The driver Faisal took a photo of a ASDA STORE 2 miles away & said this was us. Then told it would arrive Saturday, guess what it did not. Had to cancel doctors appointment for this. Told that I had cancelled this more lies again & booked for today Monday. more lies NO DELIVERY. This as cost me a large sum of money & lost contracts. In have looked into this company & it would appear it is run by IRISH GYPSEYS. DO NOT USE.”

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Posted 10 months ago

“Ordered an item from amazon and according to DX that it was delivered and received. The item never arrived at my address.”

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Posted 10 months ago

“A week and a half later still no parcel ,nothing but lies when you contact them .Waste of time.Avoid at all costs”

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Posted 10 months ago

DX is rated 1.2 based on 2,044 reviews