DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,461 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utter sh**”

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Posted 1 year ago

“AVOID dreadful company. Two delivery dates given but no delivery. Lost my item apparently, how they managed to lose something 900x600x20mm I don't know. Luckily I bought via Amazon so got a refund. AVOID”

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Posted 1 year ago

“stayed in for delivery after getting time slot didnt show then get a text later saying rescheduled lets see if it turns up this time”

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Posted 1 year ago

“DX gave me an all day delivery so I waited and waited, the tracking doesn't shed any light and only asking if I wish to change my delivery date!!! This is the next day and still no medication, is it so hard to keep me updated 😡😡😡😡”

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Posted 1 year ago

“no customers service, no deliver, never use Dx”

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Posted 1 year ago

“Rubbish service”

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Posted 1 year ago

“The first delivery attempt I was at home, the guy did not use my Ring doorbell and when I got to the door about 20 seconds later he was nowhere to be seen. The second attempt during my allocated delivery slot I received a message to say delivery attempted but consignee unavailable but they hadn't even come to my doo and I have proof of that on my doorbell footage. The third attempt was exactly the same. I have sent several emails and had no helpful responses. This is by far the worst company I have ever had to deal with they are absolutely hopeless. In the end I had no option but to cancel my order and get a refund. Needless to say I will never use this company again.”

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Posted 1 year ago

“Should have had delivery yesterday but unable to deliver as incomplete address although post code supplied only covers a few properties on the street and this is a caravan park which is easily identifiable. Updated full address with them and advised redelivery today and again no delivery today with a message unable to contact consignee. Rang number provided but not manned, went on to contact us on the web page and the bot is useless so tried live chat. Gave all info and got told that they cannot help and contact the sender of the parcel. What a shambles.”

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Posted 1 year ago

“They said my delivery was on it's way all day and then at the end of the day said it wasn't. Rubbish. No manned phone-in just an email add to complain to..”

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Posted 1 year ago

“Appalling company, awful customer service. A month later and I still haven't received my parcel. Customer service just keeps repeating themselves then go completely quiet. I am so stressed by the whole situation!!!! Just terrible!”

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Posted 1 year ago

“I am only giving 1 star as I have to. Shambolic from start to finish, I'm self employed and have waited in for 2 days only for no 1 to bother attempting delivery”

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Posted 1 year ago

“Terrible driver, terrible customer service, terrible company. I will never use this service again. I tracked my parcel all day, only recieved a message that 'unable to deliver'—no knock, no ring, nothing! When I called customer service to explain what happened, the representative was extremely rude and told me to stop arguing. This level of service is truly disappointing and completely unacceptable.”

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Posted 1 year ago

“Very poor service. Will not order again at WholeFood Earth as their choice of delivery is not good”

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Posted 1 year ago

“What is the point of a delivery service that doesn't deliver. Waste of time and taken a day off work today for this and no show no message no excuses just nothing. Please avoid”

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Posted 1 year ago

“Useless .. avoid aviod avoid at all costs . They do not appear to pick up parcels when booked to do so . 2 days wasted waiting on a non existent courier driver . Will not use again . If It was possible to give minus stars I would.”

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Posted 1 year ago

“Endless disappointment. I've had countless deliveries delayed, misrouted or not even turn up. Yet no other courier seems to have these issues.”

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Posted 1 year ago

“Second day waiting when tracking says out for delivery. No sign or update and can't get through to anyone. I assume they're going out of business and have given up.”

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Posted 1 year ago

“Failed to action a request to change a delivery date, failed to deliver on the new delivery date and overall pretty useless. Avoid”

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Posted 1 year ago

“My parcel was left in the wrong street with a poor wheelchair bound lady. I had to go knocking on all number 1 doors on different streets to locate my parcel. I did eventually manage to beat the chatbot and speak to a proper person who was of no help at all. She said the parcel had been delivered and when I told her it hadn't she said I will have to take it up with the sender and they will look into it. I hate laziness and the driver was lazy and slightly dim to deliver a parcel to the wrong number and wrong street. The company is also lazy and can't be bothered to engage with unhappy customers who don't get the right service and tell you that you have to take it up with the company you purchased the product from.”

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Posted 1 year ago

“Delivery was supposed to be today between 0800 and 1800 it’s now 1943 and no signs of it being delivered and no message. Of course you can’t make contact with anyone because there opening times are 8 til 5.”

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Posted 1 year ago

DX is rated 1.2 based on 2,461 reviews