DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Pretty much agreeing with everyone on here. DX Express gave me a delivery time, I waited in 2 hours prior to delivery time, watching expectedly out of the window, as it was an item I desperately needed, only to have a surprise message saying they had attempted delivery and I would need to reschedule, send thirty minutes prior to expected delivery time. This message was a complete lie, no one attempted delivery and I fully believe they were never going to deliver until after the bank holiday. Won't be using either MDP Supplies until they change from a dishonest delivery service to an honest one.”

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Posted 10 months ago

“My parcel was not delivered on the time or date of the signature stated, and the delivery driver seems to have made up a name and signatory for someone who clearly doesn't exist. He just put the name as the first word on the address and signed it with a squiggle, i confirmed with everyone in the address and no such person exist here nor does anyone have this signature. On top of this DX seems to be giving me the run around by saying it is the responsibility of the sender to raise a dispute with them as the are contracted by the sender, but this is irrelevant for me as you as the courier company show be aware of where my parcel is and if not should speak to your delivery drivers and find out where it is. Why do I have to go and call different people to find a parcel that you advertise yourselves to be able to deliver?”

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Posted 10 months ago

“Got a text about delivery time first one said between 6 am to 6 pm. 2nd text said between 10.30 and 12.30 but later text said they had tried to deliver and had put a note through the door but there was no note. Then told couldn't deliver till next day which was too late for me so I cancelled but have been receiving daily texts telling me that it's being delivered every subsequent day despite texting you and doing on line chat and phoning. Just managed to confirm that it is being returned to Wicks. Think your service needs improving Michele Smith”

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Posted 10 months ago

“Pretended to have attempted delivery two days in a row, Ring doorbell proves no attemps made. Hopeless courier.”

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Posted 10 months ago

“DX Express are quite possibly the worst the delivery company I have ever experienced. They keep saying they will deliver your item, but never do. Their contact centre is all automated and you cannot speak to a human. Avoid at all costs!”

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Posted 11 months ago

“So far it has taken them 11days and my item still hasn't arrived.”

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Posted 11 months ago

“Paid for next day delivery which never turned up rearranged for the following day was given a time between 12 20 and 2.30 has not arrived. Very poor service will advise others.”

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Posted 11 months ago

“I waited in for delivery only to receive a text saying sorry can't deliver today absolutely rubbish and very annoying”

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Posted 11 months ago

“Worse logistic by a guy called Paul lazy and couldn't even deliver the items up the stairs. Damaged the box. Avoid this company”

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Posted 11 months ago

“"I met theresachin recovery group through a recommendation from my DCI brother-in-law. He had seen me go through thick and thin to get the funds snatched away in seconds by a lazy fraudulent "company", called Algoforex. He went through his police forensics and records until he came up with one final name, theresachin recovery group, who is the top-ranked in terms of feedback and reviews after tackling recovery cases. This was reassuring but I couldn't help holding a delay before I reached out to them, I emailed and call/whatsapp them on theresachin1212(AT)GMAIL(DOT)COM and WhatsApp: (PLUS)1 (234) 300‑1544. We are talking about $854,550 at stake so to a 29-year-old, that was a lot of money. This just didn't seem possible, at least from my previous experiences. When I said I screamed when I received a bank notification of a deposit of $854,550 it's because I did. In case you are going through an issue concerning your funds maybe in crypto or cash fraud, just try them out and maybe your testimony will be someone else's redemption."”

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Posted 11 months ago

“Very bad service they deliver my important documents wrong address 😡😡😡😡😡😡😡😡😡😡😡”

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Posted 11 months ago

“DX has to be one of the worst couriers about. 1st attempt they could not find my house. House is clearly numbered and sat nav takes you to our lane. 2nd attempt, they claimed we where not home because they couldn't open an unlocked lane gate. 3rd attempt no show. You have to treat this courier like a new born baby, wait for them at the end of the road and walk them to your door by the hand. Literally every where courier can manage to deliver here on a daily bases. Please just close down and give up, you are in the wrong industry.”

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Posted 11 months ago

“Very bad experience Very bad experience. They were supposed to deliver something to me. The lady came to my home and left without calling me, despite giving them my phone number. I asked them to deliver it again on a different day. I tried to contact them using their website to ask them to call me when they come again, and they replied more than a week by asking my phone number (I already gave them my phone number). When they came the next time, I waited in front of the building and the man gave me the delivery without asking for my signature or any ID. The question is, if you didn't need my signature or any ID, why you didn't leave it in the mailbox the first time? Also, why you didn't reply to my customer service request”

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Posted 11 months ago

“Awful, didn't deliver on time, got a message to tell us that it cant be delivered. However, our neighbour at the end of the street received the package. It was just dumped infront of his gate. The box was damaged too.”

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Posted 11 months ago

“If I could give this bogus company -1000 stars I would. If you see that DX is delivering your parcel don’t ever expect to receive it. Ordered next day delivery and received a week later. Drivers are lazy and can’t be asked to do their simple jobs; they will sign off early and not deliver at the time that has been promised. Furthermore the customer support team are awful just like the whole company itself. Avoid at all costs!”

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Posted 11 months ago

“Had a valuable parcel delivered to our business. But, despite the parcel clearing stating it was to be signed for, the driver just dumped it on the warehouse floor and made to leave. Made no effort to inform us of the delivery or get a signature. And the parcel was damaged. Avoid these useless bastards at all costs!!”

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Posted 11 months ago

“shame on you for stealing my parcel, I have coveted the police and report you for theft, a disgrace of currier”

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Posted 11 months ago

“2 attempts , still no show 2nd time emailed saying it arrived camera tells otherwise”

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Posted 11 months ago

“Shocking company no delivery re arranged again no delivery. Now have to wait another 4 days”

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Posted 11 months ago

“he established the Cambodian Freedom Fighters (Csu Tomer Ser vice 8)O5 3O8 ;OO4Ophone number an anti-communist organization and serves as its President. The group's aim was to unseat the government of Prime Minister Hun Sen, a former Khmer Rouge commander who had defected to Vietnam in the and returned to Cambodia with the Vietnamese troops”

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Posted 11 months ago

DX is rated 1.2 based on 2,079 reviews