DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,146 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

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“4 x 'delivery today' messages on various days. Never mind..., as now showing out for delivery today !”

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Posted 1 year ago

“Joke of a company and that's being polite.”

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Posted 1 year ago

“waited all day after getting email saying out for delivery, no parcel. Now customer service unavailable”

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Posted 1 year ago

“Just had an email to say it has been delivered to the wrong postcode! And have to wait for Monday to chase. Not impressed”

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Posted 1 year ago

“Review against DX delivery I received extremely bad delivery service. I have purchased an arm electric leather chair & 2 seater leather chair from Furniture and Choice company which are great items. Initially the both delivery guys rejected to deliver the items up into my flat at the first floor despite I have been assured by the company that their policy says they can do it maximum to the second floor to the client’s chosen room. When I told them I have a confirmation email with that, they then accepted to take it up into my flat the matter which was not done properly. They start with the 2 seater sofa and took it up and left it at the middle of the corridor whilst it should be left in the living room. When I asked them again to take it to the living room, they rejected excusing their rejection because of the stairs side that is restricting the area of the delivery as they can’t left the box over their heads the matter which was not true. They could do it by just lift the box parallel to their chest the case work which is allowed. I informed them that I am disabled and had a lower back surgery as I can’t do it, even that they refused for a non acceptable reason. For the second item, one arm electric chair, the box was wider than my flat’s door so they couldn’t pass it through the door. I asked them if this arm chair is built in in the box or not, and they showed me it comes with four separated part, two arm side, back side and the bottom sitting part attached with a heavy electric motor. Each part can pass through the door easily. I told them again that I can take the light parts but I do need please your help (which is actually their work) to take the one attached with the electric motor as it is really heavy and wide and due to my disability I can’t do it, and disgustingly they refused excusing that they will be late for the next delivery despite what I asked takes just two minutes work. I had then to manage the situation by my self as disabled person with a help from my neighbour and one other friend who are also disabled people the matter which has left me now injured and suffering from back lower pain, knees pain & pain over my both shoulders.”

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Posted 1 year ago

“Disgusting service waited in for a delivery all day and no show then the next day said no one was in but we have a camera and no one showed up! Someone was in all day again! Completely out of order . Absolutely useless , it was for a birthday present !”

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Posted 1 year ago

“The courier did not allow my 73 year old mother time to get from the chair to the door..she saw him arrive,got up and went to the door by this time he was back in his van speeding off down the drive..😡 seriously these delivery couriers are getting worse 😡”

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Posted 1 year ago

“I applied for my passport renewal through VFS at London. Waited 5 weeks for the delivery of my passport which is supposed to arrive at 3 weeks. Then come to know that Dx messed up my delivery. When contacted them, after several exchanges through emails and online chat facility , they finally replied by saying that they sent the passport back to sender. Had to go to VFS office at London for the collection of passport. Such an unreliable courier service, there was absolutely no contact from them during any stages of delivery eventhough I was given my address and phone number correctly on the parcel cover. Checked the track history and it said they made 2 attempts to deliver and calling card was left which is a blatant lie.”

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Posted 1 year ago

“Full of lies! Received messages saying delivery attempted and calling card left. There was no attempt! Spent two days waiting at home and nothing arrived! This company is full of lies! Poor customer service and this company is a scam! I cannot believe VFS use such awful delivery company for passport delivery. IS THIS SUPPOSED TO BE A JOKE?!!!!”

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Posted 1 year ago

“Useless freight services. This company can be closed. Poor delivery, tracking and more”

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Posted 1 year ago

“This is the second time I have been notified that my special signed only parcel will arrive in NORWICH and then the Norwich delivery person Daniel does not ring the doorbell nor knock or anything whatsoever and then I receive an email that a delivery was attempted despite zero attempts being made!!!!! I have been waiting for my URGENT parcel for longer than a week now with no help at all from DX Delivery and the delivery person doesn't even ring the apartment telecom/bell, come up to the door and knock or do anything helpful to deliver the parcel and receive my signature. I am now being requested via email to reschedule my delivery ONCE AGAIN. Absolutely unacceptable.”

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Posted 1 year ago

“I have to give at least one star to leave a review. They don't even deserve one star. This is the third day I've wasted waiting for this parcel - now I get a 'sorry we missed you' text, when nobody called or rang the buzzer, and they also haven't bothered delivering the alternative address I provided.”

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Posted 1 year ago

“There are some 'bad eggs' in this company. They should not be used to delivery goods from 'great companies', as things keep going missing. An item from a retuable company was despatched to them and DX gave me a delivwry time and date. When the actual delivery date arrived I was told that they hadn't received the goods so couldn't deliver..... Some 'light fingers' somewhere in the warehouse or did it fall off the back of the van?”

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Posted 1 year ago

“Took day of to await my delivery which was given a two hour time slot . Delivery did not manifest and tracking of van suddenly disappeared and status changed to all day delivery . It’s now 7pm and still no sign despite being assured by depot it’s still en route . Jokers !”

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Posted 1 year ago

“The Old Bailey has been housed dxdelivery..custOme r Serv-ice**8O54 1 O "56 O O) pho ne n..;umber in a succession of court buildings on the street since the sixteenth century, when it was attached to the medieval Newgate gaol. The current main building block was completed in 1902, designed by Edward William Mountford; its monumental architecture is recognised and protected as a Grade II* listed building”

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Posted 1 year ago

“one point to become the largest dxdelivery cus to-mer Ser' v;i ce 8O5 41 O "56OO Pho ne numb er branch of Shia Islam, climaxing as a political power with the Fatimid Caliphate in the 10th through 12th centuries. Ismailis believe in the oneness of God, as well as the closing of divine revelation with Muhammad, whom they see as "the final Prophet and Messenger of God to all humanity". The Isma'ili and the Twelvers both accept the same six initial Imams; the Isma'ili accept Isma'il ibn Jafar as the seventh Imam. Isma'ili thought is heavily influenced by Neoplatonism.[”

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Posted 1 year ago

“Delivery yesterday didn't show up said insufficient address? Then today posted for re delivery between 12 and 3, waited all day no delivery, now tracking is showing all day delivery slot. My address is easy to find, I have a ring door bell nobody's even attempted delivery, there's a place to park a massive van if needed..really no excuse. And can't contact anyone either. p”

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Posted 1 year ago

“Failed deliveries, said they had been and the office was closed but on CCTV no sign of DX. No contact from the driver. Completely useless. I'll make sure the parts aren't ordered if they are used again. Poor management.”

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Posted 1 year ago

“Delivery either never shows up or they ring for 1 second and immediately leave without even a card. Saw them do it on the camera as I was going out the door.”

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Posted 1 year ago

“Absolute rubbish. Text re delivery and map displayed. Then map disappeared and no delivery. Same again today but no map and no delivery”

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Posted 1 year ago

DX is rated 1.2 based on 2,146 reviews