DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DX have just delivered our new bed and mattress from their LEEDS Hub. They arrived 10 minutes early and were extremely helpful and courteous. The furniture was delivered in meticulous condition, the chaps used boot protectors to carefully navigate through the house to deliver all packages to the intended room and left without any damage being caused to our property. Unlike other popular courier companies, both DX and Wayne / Richard ensured I received service that far exceeded my already high expectations! Thank you again, DX.”

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Posted 10 months ago

“Absolutely awful delivery company!!! I don't know why companies keep using them to deliver items!! The companies that use DX are getting a bad name for themselves!!! Every parcel is late or damaged !! Expected delivery two days ago but still no sign of it.”

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Posted 10 months ago

“I got a call saying the driver tried to collect parcel he didn’t even get out his van Wasted a whole day waiting in terrible service”

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Posted 10 months ago

“Waiting all day for parcel to arrive still not here never updated on tracking where my parcel is”

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Posted 10 months ago

“Did not attempt to make delivey yet stated unable to make delivery since no one was home. This was untrue as I was home.”

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Posted 10 months ago

“Worst delivery company I came across”

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Posted 10 months ago

“Company is a joke Lazy driver comes on his own without notice. Demanding I help him get my item out instead of bringing another colleague. Then refuses to take it in I'm just glad the item is intact Felt like I dealt with a 12 year old boy”

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Posted 10 months ago

“Shocking, parcel out for delivery 2 days in a row (24 hrs servjce) only to be scanned back into warehouse at the end of the day (driver couldn't complete route!) Then stated they don't deliver on Saturday? I thought we were in 2024nit 1998”

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Posted 10 months ago

“Delivered kitchen units damaged, ordered replacement which also came damaged and they delivered to address 200 miles away. They didn't turn up on day specified then tried without notifying”

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Posted 10 months ago

“Important document to be received from Edinburgh to cumbria, 4days yet to deliver ,less than 3 hours car journey by walk also it won't take 2 days but 4days yet to deliver, called customer care ,not connected, sent mail no response, horrible”

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Posted 10 months ago

“Awful . Parcel not collected for 4 days. Driver's hours 2 times, not turned up one day, no ticket for another day. Parcel still here.”

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Posted 10 months ago

“Awful infrastructure and service. Driver left without ringing my buzzer two days in a row. The customer service agemt wasnt helpful and told me that "hopefully someone will get in touch" they of course didn't. It's super difficult to talk to anyone on the phone and unlike other delivery companies, it's impossible to give them your delivery preferences ahead of time.”

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Posted 10 months ago

“I’d give a 0 star if that was an option Incompetent, disgraceful service and impossible to get a response They were told TWICE not to deliver before 4pm and 3 times they have tried to deliver before 4pm- they were even told to contact a person to tell them when they were on their way and they couldn’t even do that- never had an experience like it -DISGRACEFUL”

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Posted 10 months ago

“Avoid using, failed in delivering a parcel yesterday. So say left a card which technically this never happened not at my address anyway plus I was at home. or the drive couldn't be bothered to deliver.”

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Posted 10 months ago

“Extremely disappointed with the service. DX is unreliable, they’re do not deliver the product on the day stated!!!”

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Posted 10 months ago

“Overnight Delivery paid for by DX by the business that I placed an order with. Not received. Firstly, DX state it was on the wrong van. The following day it was not loaded on a van, but tracking shows that it was out for delivery. - A driver stopped at my house with someone else's exhaust system in his hand, before throwing that back in his van. - (I would be amazed if someone hasn't received a dented?damaged exhaust system!) - He then confirmed that he had nothing for me, but recorded on DX Tracking that he had left a card, despite that we had a conversation? We are at the end of a cul-de-sac. - As he left, the driver did a Formula 1 start, turning round and driving across the lawn of the house opposite to us! I would also give zero starts if it were possible. How do businesses like this keep going?”

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Posted 10 months ago

“A small business parcel left Kent Monday 19th August with DX. Through tracking I found it had arrived in Belfast depot morning of Wednesday 21st and said it was out for delivery. I rang Thursday to be told it would be definitely be delivered that day. Friday 23rd they said it was out for delivery....it eventually arrived Monday 26th. Due to the urgency of the parcel a second was dispatched on Friday 23rd by Royal Mail which arrived Saturday 24th morning at 11am!!!! I will NEVER use DX again !!!!”

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Posted 10 months ago

“For 2 weeks now I have been waiting for a delivery from there Slough hub from Wickes they first said the product was damaged and had to be taken back,but couldn't knock on my door to explain this to me, but they never even signed it out for delivery then they said it would be delivered the next day again nothing, yet again saying it had been damaged before leaving the hub, but no text or phone call or text to tell me it wasn't coming out, again not signed out, but it definitely would be delivered the next working day, then the next they said it was damaged on route but again no text or phone call to tell me they weren't coming the same thing happened 3 days in a row then because it bank holiday weekend then next working day is Tuesday let's hope it's delivered then or I may have to look into suing them and Wickes for the de-stress caused by the way they have both treated a disabled person and how I have had to cancel hospital and doctors appointments and how I have not been able to leave my house because my driveway is blocked with mud, waiting for them to get my delivery to me!!!”

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Posted 10 months ago

“I waited for 4 days for my parcel to be delivered. They did not turn up at the specified time and kept changing the delivery to the following day. On day four of waiting in it finally arrived. I have known such a poor service.”

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Posted 10 months ago

“Multiple collection failures. Collection booking was not properly entered onto system. Next attempt, driver took picture of the driveway and stuck a card in the gate. Third attempt, due 10.30-12.00 (11.40 he has neither arrived nor called), they finish work at 12.00 so it looks like there won’t be a pick up today either. ABSOLUTELY RUBBISH and suspect all excuses given are untrue. This business should be investigated/closed down.”

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Posted 10 months ago

DX is rated 1.2 based on 2,079 reviews