DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,442 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took the day off work waiting for an item to be collected !!! Then had a text saying unsuccessful collection atempt!! I have been sat out the front of my house in the front garden and no one even turned up !!!! What a load of lies !!!! Taking this further !!! Unacceptable”

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Posted 1 year ago

“I've still waiting for a collection of a hired mobility scooter. So far I've stayed in 2 days and still waiting. I have ensured DX have my contact number too. Absolutely zero communication. They had said to the company where I hired the scooter from that they would definitely collect. They just don't care. Appalling service. Avoid at all cost.”

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Posted 1 year ago

“Utter nonsense, shows as calling card left and need to rebook when I’ve been here all day with the door open!”

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Posted 1 year ago

“They lost an expensive parcel within the DX network , item was then resent on an next day delivery, but they could not confirm a delivery slot , told all day delivery slot, reference quoted did not exist when trying to track the parcel on DX website, spend over an hour in a call queue to get through to customer services and still no further forward, from a queue to phone just ringing out constantly - Utter shambles – eventually hung up after spending 1 hr , 11 mins - absolute joke of a company with zero customer care - will never use again – would not recommend.”

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Posted 1 year ago

“Still waiting for a delivery that’s has supposedly been coming 3 times now wasted 3 days waiting in for it to arrive”

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Posted 1 year ago

“I would give this company 0 stars if I had the opportunity. My item from Shore Uk should have been delivered last Friday (I paid extra for quicker delivery with DX). I had notified them to leave with a specified neighbours if I wasn't in. I asked my neighbours and both had been home all day and no one attempted any delivery. They even checked their ring door bell cameras. I really arranged delivery for today Tuesday and waited in all day to receive an e mail saying it had been delivered to someone called Derek at 39. I was in all day, neither of my neighbours are called Derek and I o ly have 29 houses in my street. Absolutely shambolic delivery company.”

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Posted 1 year ago

“Customer service is shockingly bad, unhelpful and ignorant, wrongly delivered my parcel and failed to retrieve it, i ended up posting on facebook the delivery photo to try to trace it, luckily one person recognised it, it was delivered to a different rd and different postcode, the only saving grace was the driver that correctly delivered the replacement, avoid this company at all cost”

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Posted 1 year ago

“Utter shambles. Having been waiting for a delivery for 2.5weeks. Spoke to the company I bought from and they said they’ve had lots of issues with DX. Parcel came to Scotland last week, Glasgow for days, then went back to the midlands. After phoning and emailing them several times it’s now back in Perth which is even further away from myself here in the west coast of Scotland. It’s also been sitting there for nearly 4 days and not moved all week. Will be avoiding ordering from any sites that use this company in the future. Absolutely dreadful service.”

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Posted 1 year ago

“Seems a common theme. Due to be delivered, then ‘attempted delivery & apparently calling card left” Cameras at house proves no delivery was attempted. Contact systems useless. Suggestion to DX, try not lying, update your call systems, update your tracking system. You are so far behind the rest. I’ll also be making sure I complain to the company I purchased items off as the only way to fix is for companies to start using others.”

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Posted 1 year ago

“waited all day for my delivery to come until i received a text saying DX had attempted delivery but no one was home. i checked my house cameras to see if this was true to find nothing. turns out after ringing the seller, the driver was parked at the top of my road and didnt even bother attempting to come to the house. tried contacting DX to see what they had to say but the phone number and live chat is useless. DO NOT USE.”

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Posted 1 year ago

“Stayed in all day for delivery, checked tracking and parcel marked as delivered at 3.20pm signed for by John! Message following day out for delivery again, isn't that fraudulent!”

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Posted 1 year ago

“Very happy with your driver who delivered my order from amazon we was out arranging me I said we are 5 minutes away he waited for us to arrive home to give us our parcel very friendly driver”

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Posted 1 year ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 1 year ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 1 year ago

“All day delivery then nothing. That is not tracking rather a joke.”

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Posted 1 year ago

“Delivery failure twice - they require a whole day window for delivery - unreasonable. A more reasonable window (say 2hours as per other delivery companies) is required. Also no advance notice of delivery time is given.”

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Posted 1 year ago

“Failure to deliver”

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Posted 1 year ago

“Useless. Driver walked up to house, rang bell and immediately walked back to van. Portal said calling card was left, but ring doorbell shows otherwise. Stick with DPD if you want items delivered on time, and with care.”

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Posted 1 year ago

“Unreliable don't deliver when they say and impossible to speak to anyone”

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Posted 1 year ago

“Delivered 2 out of 3 boxes of a 3 part set, admitted to losing the last box then fraudulently updated the tracking info to say all 3 boxes delivered. Now won't return calls or emails. No option but to log a police incident and report with Action Fraud with the evidence we have. Use with EXTREME CAUTION”

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Posted 1 year ago

DX is rated 1.2 based on 2,442 reviews