DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a message that I will get my parcel delivered today so I was waiting for the parcel whole day in my home but finally I got the message that they unable to delivered, and want me to rebook. It is an emergency travel document from indian government, but they running this business like a joke and playing in someone's life.”

Helpful Report

Posted 1 year ago

“Dumped package at roadside for signed for, unprofessional, non-communicative, didn't turn up, lost 1 of 2 packages. Literally just threw package out of van by the look of it- and it was a signed for delivery that missed the allotted day from their own email to be homechocka, no update and then package discovered by chance looking outside. Rain would have destroyed packaging even more than damage by courier. Phone numbers to track keep you on hold forever. The WORST courier ever but used by supplier.”

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Posted 1 year ago

“DX is refusing to deliver my parcel. Three times they said it was no possible tp deliver when we are a very long fronted shop on Pimlico Road with opening hours from 9AM to 6PM and 12 people in the shop at all times. I no longer want the product as I purchased it from another source return it to the vendor”

Helpful Report

Posted 1 year ago

“I was supposed to have a parcel picked up this morning, was advised pickup was between 08.00 and 09.00. At 08.58 I received 2 text messages and 2 emails from DX stating that they called to pick up the parcel but I wasn't in!!! I was in,because I was waiting for a delivery from IKEA. I tried to contact DX but they don't have any customer service contact number, only automated service, I phoned the local depot number and asked for a call back. I am still waiting. I phoned the company that the parcel was being returned to and they told me that this happens with DX!!!! I will never buy anything from a company that uses DX.”

Helpful Report

Posted 1 year ago

“First and last time I'm using this company. Waiting time on the call which never ends no help online either. What a wast”

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Posted 1 year ago

“Untrustworthy service, wasted my time waiting for my delivery and never attended for 3 days. Ended to cancel my order with the supplier and asked for full refund.”

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Posted 1 year ago

“HORRIBLE, STAY AWAY. NEVER SEEN ANYTHING LIKE THIS. My partner had to take two days off waiting for her passport to be delivered and still have not been delivered. Even contacted the chat they have and they said it will for sure be delivered today but nothing. And they don’t even have a phone number to call and the number they have is automated and you speak to a Robot. I will be complaining from them if it does not get delivered.”

Helpful Report

Posted 1 year ago

“I having an incredibly frustrating experience with DX Delivery that is compelling me to share my disappointment. Despite paying extra for one-day delivery and making arrangements to be available at the office, my delivery was repeatedly missed for 2 days, causing significant inconvenience and disruption to my schedule. The issue escalated when one of their drivers, consistently refused to deliver my package, despite multiple attempts to resolve the situation. Despite assurances from the depot that a redelivery would be arranged, this commitment was not honoured. This level of unprofessionalism and disregard for customer satisfaction is unacceptable. It reflects poorly on DX Delivery as a courier service provider and has left me feeling frustrated and dissatisfied. I urge others to reconsider using DX Delivery for their courier needs, as my experience highlights their unreliability and lack of accountability. It's disappointing to see a company prioritize profit over customer service, and I hope DX Delivery takes immediate action to address these issues and improve its service quality. My experience with DX Delivery is nothing short of disappointing, and I would caution others against relying on them for timely and professional delivery services.”

Helpful Report

Posted 1 year ago

“Driver knocked and put card through before driving off waited in all morning and did not have time to get to door and I have no mobility issues would not use again”

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Posted 1 year ago

“'Delivered exactly..whenever the he*l they like!' Worse courier company known to man!”

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Posted 1 year ago

“Parcel was a day late being delivered Then a card posted no one knocked as i was sat in my living room by the front door! Rang the swansea branch who ever answered a male had a disgusting attitude no customer service even put the phone down on me Hes totally in the wrong job disgusting!”

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Posted 1 year ago

“Awful they don't respect their own timelines and you just waste time god forbidden you get in touch with customer service - they are just useless and waste more of your time massive NO from me. I wasted 2 days of work waiting for the package to be delivered. and didn't make it to my son's school pickup! AVOID”

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Posted 1 year ago

“There is a scammer posing as your company as DX deliveryusa. They have all the your information and invoices even fake tracking number that work on DX deliveryusa. Please put something in your website about this scammer, it makes the rest of the company look really bad. If you can’t keep your company’s website and official documents secure.”

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Posted 1 year ago

“I would just like to say a big thank you to DX Express. Especially to delivery driver James. I ordered a very heavy leisure battery from Tanya. Apart from the fact he carried the battery up 3 flights of steps he asked if I wanted it taking it to where it was to be used (another 30 meters away). He did this very cheerfully. Please thank him from me. He is a credit to your company.”

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Posted 1 year ago

“I waited in all morning for a tracked delivery. The driver did not attempt to deliver to me , but delivered to a farm up the road, then logged it as delivering to my neighbour next door. When I tried to contact DX they did nothing. Avoid this company if you want your goods to arrive at your address.”

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Posted 1 year ago

“lied about my delivery, it is not delivered”

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Posted 1 year ago

“No show again ,second time in a year I've had a delivery from bq trade point via dx ,second let down no show , yet another complaint to bq ,hopefully they will find another courier as this lot don't deliver as promised useless company”

Helpful Report

Posted 1 year ago

“Shocking. Says it’s been delivered and took picture of house where was delivered but no body has received anything and didn’t even attempt to deliver to our property as we have a ring door bell cam and nothing was seen. It arrived somewhere within 5 day but not our house.”

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Posted 1 year ago

“Send txt parcel arrive 31/01/2024 next txt driver can`t enter property so call office. Next excuse road closed, then new excuse the gate is to small for the van. I live in a street in a village but there is no gate at the end of the street. Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office. Thanks Richard for the explaining.”

Helpful Report

Posted 1 year ago

“Hi there ordered my new rug on the 19th of Jan (next day delivery) got to DX delivery on the 23rd of Jan. still says received but not at delivery depot. Contacted them but no really indication that my item is going to be delivered soon. Will keep you update when or if I receive my item. Update just to let you know after being given the run around and the company telling me that it was a technical issues they have finally said the item was lost 😡. Luckily the company I purchased the product from gave me the refund. My issue is not that my item was lost as I know this happens its more about the help I received from the company. I contacted the company by email online chat a number of times but no one real made me feel they were there to help and would look into the issue with my reply’s being tec issue or contact the seller.”

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Posted 1 year ago

DX is rated 1.2 based on 2,046 reviews