DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,148 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged a collection as I ordered two rugs from Robert Dyas. First collection date they claimed they came to me but I wasn’t it. Which I was. Called to rearrange, the lady even told me on the phone there was no photo evidence that they are supposed to provide. Arranged another date, booked day off work. Had my time slot. Next thing I get a missed call on my mobile to tell me I missed my collection. I rang the driver immediately he said he knocked on the door, but I have a ring door bell, a normal door bell or they could have banged on the door. He said he was at the end of my road but wasn’t “allowed” to come back as it’s one try only. Myself and my husband was in. I called the collection team AGAIN, I even gave her the man’s mobile. She called back to say he said I was rude and he’s refusing to come back (which I wasn’t) I was desperate to get rid of the rugs. D X Express said they now refusing to come back EVER. I don’t believe they knocked, I think the service is absolute rubbish, read the reviews. They speak for themselves. DO NOT USE DX EXPRESS … rubbish”

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Posted 1 year ago

“Absolutely and utterly useless. I would explain why but it would only be wasting more of my time and I still will not get my delivery”

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Posted 1 year ago

“As with all other reviews - worst courier company ever. This is my second experience of them. 1st experience was 7 days of promised delivery windows. Never showed up. The seller ended up using DHL to deliver in the end up. Currently on day 4 of them not showing up after daily messages and delivery windows for which I sat in and waited for. They literally just lie to customers (and the sellers) on a daily basis. I’ve given up on getting my item. How they can run a business like this is beyond me. The worst.”

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Posted 1 year ago

“Excellent service and very kind drivers who are so friendly and helpful. Being disabled this is so important to me, they have patience and put box inside my front door. Cannot recommend highly enough.”

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Posted 1 year ago

“DX Freight Driver- injure's my puppy dog they and as a company don't seem to care about your animals (IMO). Please be vigilant because, so far, they have chosen to ignore me.”

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Posted 1 year ago

“Parcel has been out on the van for the last 3 days. I still do not have it. Completely inept. Useless. Their help chat is a joke.”

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Posted 1 year ago

“Delivery driver has left my parcel at the wrong address, there's no photo to give me a clue as to where, and there's no number to call. The live chat was a joke - got passed around three 'advisors,' then told i'd got through to the wrong department - no - there's one link to one live chat ffs, and then they closed the call abruptly without offering any help whatsoever.”

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Posted 1 year ago

“Can't believe this company is still in business. They clearly mop up all the dregs of humanity that no other company would even sniff at (a bit like the NHS). Their employees are totally and consistently bone idle, ignorant, incompetent and bare faced liars. They fail to deliver over and over again, just because they really can't be arsed to do their job. Then they lie that they "couldn't find the property" or some similar lying drivel. I always check when I order anything now, who they use as couriers. Unfortunately, many suppliers don't provide this information. If it's DX I don't order, and I let the supplier know why (recently the RSPB). I can't believe these suppliers aren't aware of the appalling ratings of this company and continue to use them. How bad does it have to get before they get the message? I will never, ever, order from a company if I know they use DX. Can't say if the item is damaged, or how long it took to deliver, because as usual, I still haven't received it. Too much trouble for the driver to get out of bed.”

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Posted 1 year ago

“Totally incompetent delivery company. Promise a delivery time, fail to deliver, then tell blatant lies about their failure. I've been let down two days running for a delivery of live plants. Absolutely pathetic.”

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Posted 1 year ago

“This company without doubt the worst one out there I've had several deliveries by them and there's always a problem it never arrives on the day it's meant to I used to work for a parcel delivery company so I know how it works pick up parcel and next day it gets delivered if you want your goods to reach your customers avoid these cowboys”

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Posted 1 year ago

“Lost first order then struggled with delivery ofreplacement - only positive was nice customer services lady who did get back to me when she promised and delivery driver was very helpful.”

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Posted 1 year ago

“Missed original delivery date by a day. By then there was no one available to accept the goods. Then they missed the re-delivery date by a day. Hopeless. What a waste of time. Their chat facility is equally useless -Artificial Stupidity, not Artificial Intelligence.”

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Posted 1 year ago

“Worst company for 2023. If they can't collect they jeep you hard earned money the disgusting company. Never using again”

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Posted 1 year ago

“Joke of a company , tracking garbage and goods don’t turn up .”

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Posted 1 year ago

“Just don't use And good luck trying to get you delivery The website will not let you send it to a place of work so now I have to wait a week The online chat are hopeless and will not redirect the package”

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Posted 1 year ago

“Awful. Just awful. Avoid at ALL cost, unprofessional and incompetent all in one”

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Posted 1 year ago

“All this company does is send automated messages confirming their incompetence”

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Posted 1 year ago

“Absolute joke for a delivery company, never deliver when the say they are going to. They give you estimated times and tracking only to track when time had passed that it's gone back to the depot. Customer service don't even bother contacting them, as much use as a chocolate teapot. This particular problem has occurred on the last 3 occasions of retailers using them!”

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Posted 1 year ago

“Agree with all the other 1 star reviews. Absolutely hopeless. There is zero contact, zero options to interact with them, and I've been waiting in multiple days at a time (all day long - you don't get an hour slot or anything related to the 20th century). They also randomly change the day they're going to attempt to delivery it. And then don't deliver it anyway. I feel sorry for the music shop I ordered it from, as I've been using them for years, but I've had to unfortunately let them know I'll have to shop elsewhere that has a delivery company that actually, you know, delivers something.”

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Posted 1 year ago

“I have received a number of messages saying that a delivery was attempted however each time I have actually been in the house all day and fail to understand how a delivery could have been attempted without my knowledge. It has been nearly 2 weeks since I placed the Amazon Prime order and I have totally lost faith in DX express (and Amazon Prime) what a misnomer!”

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Posted 1 year ago

DX is rated 1.2 based on 2,148 reviews