DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,338 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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FrancisOlivia 771 At Gmail. Com

Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So i waited in 11 hours only to be told my delivery was missing. They arranged a replacement which was decent of them and gave me another 11 hour delivery slot. At 15:35 i found a card in my door saying I'd missed delivery at 15:40. Back to work next week and can't recieve so I've sent it back to sender. I'll find an alternative from a firm that doesn't use DX”

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Posted 6 years ago

“Dishonest and disgusting customer service, hurriedly arrived said they had 3 items to deliver and needed help unloading them threw them down (glass shower doors) shoved a piece of paper to be signed under my husbands nose who duly signed it thinking it was for the 3 items and low and behold half of the order was missing and he's unwittingly signed for 5 items so they have got away with £300 worth of shower equipment and the company won't listen”

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Posted 6 years ago

“Brilliant! Customer services were lovely and very helpful. My order was delivered just as they had told me. The delivery driver was helpful and even put my New mower in to the back of the car! Thank you.”

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Posted 6 years ago

“Appalling service next day delivery was booked 2 days later still no delivery, couldn't track the delivery and not to mention this company doesn't notify anyone regarding delays nor deliveries, I had a client wait on site both days waiting for the delivery to finish his job, the builder wasted two days on site just waiting for this courier to delivery money lost.... if you want to use it to deliver business to business please look else where, yes DX is cheap but like the saying you pay for what you get. Will not recommend this service to anyone as this has happened to me 3 times this week with them. Will never use DX again they have cost my business money......”

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Posted 6 years ago

“Such a worst delivery company. I took a day off and waited the whole day to receive my parcel. It never arrived and no one came to deliver it. When I contacted them by phone unable to speak to anyone and suggested them to contact by email. Finally I got connected to chat with someone through their website. The response I received was failed delivery. I asked them to give details of the vehicle number to check the security camera, refused to give any details. Bunch of absolute liers. Even the person suggested me to go and collect from their depo approximately 70 miles from my residence. I suggest never use their service.”

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Posted 6 years ago

“Totally useless delivery company. I have waited in 3 different days for my package to arrive and this useless crowd just keep coming up with excuses and ignorance for why it isn't delivered and nobody turns up. They are a total disgrace. When you see how some companies can show you their drivers position and give an ETA to within 1 hour it shows this useless bunch up for what they are.”

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Posted 6 years ago

“Pathetic service, when you track on line they say attempted delivery. No chance. Stayed in twice now and no attempt was made. Useless service. Why no telephone me if you can't find me? You have both mobile and land line numbers. Can't stand liars. Zero rating if that was an option. and still don't have my passport.”

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Posted 6 years ago

“WORST DELIVERY EVER. They were supposed to delivery Thursday and didn't even get round to delivering until Saturday which is when I wasn't even at the house which I warned them. Absolute trash. company.”

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Posted 6 years ago

“I would have given zero star if there was an option to do so...my passport had to be delivered today as per the ext I got from them and I took a day off and stayed at home all day but it never turned up and then when I track the status, it says 'We have left you a calling card. Please use the 'Go to redelivery' button below to book a redelivery; which is a LIE, am sure the delivery was never attempted even, no card was left as well. When I check if I can collect from their depot, there is no information about the depot...when I try to speak to the customer support, it disconnects the call saying all agents busy...and when I try to rearrange the delivery today - Thursday, the next available slot is only on next Monday!!!! For god's sake, it is my passport and I have a personal emergency travel on Saturday which I cannot miss at any cost...sent them an email, hope they responds..I did not pay the extra £15 for this kid of irresponsible service.TERRIBLE...I would go to any lengths to bring this into the public/VFS/consular/Govt grievance services if the matter is not resolved tomorrow morning...NEVER EVER OPT for this service if you ever go to VFS/consular centres bu paying the premium, royalmail is a lot more reliable - they won't lie atleast and atleast you can collect the item from the nearby depot even if you miss the delivery...this service is rubbish...”

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Posted 6 years ago

“Excellent service off Nigel from DX delivery Went out of his way ringing me for delivery and return Many thanks”

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Posted 6 years ago

“We would like to compliment the service of this company,, the two delivery men were very helpful and pleasant, our item also arrived safely and when Furniture Choice said it would. Really very pleased with service and item.”

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Posted 6 years ago

“I need my passport to be delivered and they even didnt tried but said that its been delivered 00 AM, which is impossible. very disappointing”

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Posted 6 years ago

“Arranged delivery this past Thursday made sure I could be at home with work. The item did not arrive after staying all day, no phone call from DX to advise item is not coming. Delivery driver randomly turned up while I was at work the next day, didn’t leave card even though status said he had. I only know he arrived due to my CCTV. Spoke with DX customer support had my delivery upgraded to Platinum delivery for today..........guess what? The item is not coming today either. Apparently can’t get through to the depot!! Pathetic Terrible customer service no apology anyone for the delay or inconvenience.”

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Posted 6 years ago

“Did not even try to deliver, disgraceful company should be banned from the courier network.”

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Posted 6 years ago

“Absolute joke of a company. I have used them both as a shipper and a receiver. At work my company use DX for heavy/bulky items and they fail to show most of the time then complain when they have a load to carry. As a receiver they are also awful! The tracking is very rudimentary (DPD and Amazon logistics rule here, closely followed by royal mail and their 'by 1pm' service) as it says your package is out the depot and that's it, no estimate for delivery or anything, similarly even though your parcel says it is out for delivery there's no guarantee you'll actually receive it as the driver may decide to keep it in the van and finsiht eh route the next day.”

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Posted 6 years ago

“i just posted my review on trustpilot and as far as I am concerned i will try to do the same on every other site to make sure people are aware of the joke of a company you are. Basically a company that takes money but does not deliver anything. My parcel is lost and you tried to fob me off by asking me to contact the sender when the parcel was in your possession. Contacting your call centre by phone is impossible as you are too busy dealing with complaints. Stop trading, this country needs good reliable companies, not cowboys.”

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Posted 6 years ago

“DX Delivery Maidstone - if you have ordered online and your order is being delivered by this company BE AWARE - delivery dates and times are highly unreliable, against head office directive they still deliver goods in damaged packing and, worse still, they/their drivers will falsify electronic tracking docket confirming delivery.”

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Posted 6 years ago

“Was waiting for my daughters passport to be delivered, once I missed the delivery as I had to run out for 5 mins, my bad, had to reschedule it, so I did for the next saturday as I am working mon-fri and never at home. So I was sitting all saturday next to the window, even opened my main doors a bit to hear if somebodys in just in case, to receive a message just few minutes till 5 saying I missed the delivery and the calling card has been left, hence, NOBODY EVEN PASSED BY, NO CARD WAS LEFT. The courier obviously couldnt be bothered to finish his work and because its 5 decided I can rearange the delivery. Therefore, I lost my whole day, could’t do nothing at all as I was waiting for the passport, not even mentioning that I was about to get tickets for holidays, which, by the way, is getting more expensive as I have to wait for my daughters passport to purchase them. I am a single mother that works full time, I am not driving, and time is one of most important factors in my life, I am very disguisted with that kind of customer service. Literally 0 responsability. TOTALLY RUINED MY DAY AND MY PLANS. TERRIBLE CUSTOMER SERVICE IN BIRMINGHAM.”

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Posted 6 years ago

“I rearrange for a delivery and had to take a day off to stay home as they said they will deliver any time between 9am-5pm. The letter did not arrive at all. Tried calling their number and all of them went to automatic voice messages. Utterly rubbish as they have caused so much inconvenience to me. Waste of my time.”

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Posted 6 years ago

“non-existent customer service live chat is slow and took at least 1/2 hour for something that would a call take 2 minutes - and the issue is not resolved as there is no option for a timed delivery so one has to take the day off for it; you end up stuck in a loop of re-booking a delivery and hoping that by chance the delivery will happen at the time when you'll be home, and never at the weekend! appalling and will never ever use this again - at this rate, you will go out of business”

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Posted 6 years ago

DX is rated 1.2 based on 2,338 reviews