DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,338 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start?! Told the supplier they had tried to call me to arrange delivery but hadn't. Then when they did finally call could only arrange delivery for 8 days time. On the agreed delivery date waited in all morning but no delivery. Called them and was told item was not loaded onto van?! Didn't even bother to call me to say it wasn't coming. Now one month has passed since order was dispatched and still nothing. Worst courier I have ever dealt with. Failed to load item on to van for second day running despite a supervisor guaranteeing it would be delivered today!”

Helpful Report

Posted 6 years ago

“I had 2 parcels delivered on 2 separate days only receiving the updates on the morning of the deliveries. As they have the option I went on and rearranged for a different date on their website. I even called their "customer service team" which is by the way quite the opposite of a customer service team. They left my first parcel in front of my door, and let is soak in the rain all day. According to customer services the driver is allowed to do that as their head office is in Glasgow they don't know what the weather is like. I also have the driver on CCTV just cussing, being very happy about me not being at home. The second item also got delivered today instead of Friday. Luckily this is full plastic so it can soak unless it will get stolen from my front door. They are in Glasgow so they won't know. Again I played by the rules. This company should not be in the logistics business and I wonder how they get any business. Unless they deliver things for free I cannot see a reason for anyone using them.”

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Posted 6 years ago

“Parcel never arrived on time when emails had been sent confirming when it was to be delivered.”

Helpful Report

Posted 6 years ago

“Advised delivery would be today but no idea what time. I had company and we were suppose to be going out for lunch. I rang to see if I could be given an approximate time, was well impressed with the telephone service and was advised it would be between 1:00 and 4:00. So cancelled lunch and asked for a table for 6:00, it’s is now5:15 and I’m still waiting for delivery. Really not impressed.”

Helpful Report

Posted 6 years ago

“This is the worst delivery company I have ever seen. Wasted time waiting at home for a day and told my delivery was unsuccessful. What? Are you kidding me? I now really question why Home Office would choose this company. Is their efficiency (both of my visas were delayed this month)? Custom service (never can get through their phone, always not available??)? or their value (please pay 7 pounds if you want to schedule your delivery a.m. or p.m., not even a specific time slot)? As far as I can see, they do not really care if they can delivery your passport or not. They do not value their customers because we have no other choice but forced to choose them. They do not try their best to reach you either. They may have many excuses, but please understand the importance of these documents. You have a job to fulfill. It is not just some cloths or shoes or books. These are very critical! I would give 2 stars as with some efforts, you can still get your parcel in someway. But why everyone around me complained about you. There must be a obvious reason: ignorance and monopoly.”

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Posted 6 years ago

“I've seen reviews where people say I don't leave many reviews but I have never left a review so this is a first I'll get to the point don't use this company they lie said they left card to say I was not in when I had stayed in all day I have security camera's all round my house and there was no delivery of any kind!!!@”

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Posted 6 years ago

“Totally useless.. Said parcel was delivered but we have not got the parcel.. After chasing them to asked the driver he said he'd delivered to the wheel refurber next door as we were closed.. We're a warehouse with a manned reception? As there's No wheel reburbers any where near us I doubt he's done that, Asked all the company's around us and nothing Called back again got a most unhelpful lady.. But she didn't doubt the driver?? I'm now £300 out of pocket with no suspension for my car.. Dx's Web page says DX deliver exactly.. I don't think so!! I don't normally leave reviews but after this failire and lack of service I have no choice..”

Helpful Report

Posted 6 years ago

“I would give them zero stars if I could. Seriously, they were a week late to deliver my parcel. And then when they finally updated their really dull tracking system providing that they were at our house the other day - wow, what a liar, we were home the whole time on that specific day and we did not hear anything. It's a quiet area, I'm pretty sure any noise would have got our attention. They have changed the delivery date 3 times - all different dates. I mean, what is wrong with this DX courier company? They might as well shut it down for the peace of delivery service community. I ordered through Parcel2go website so I had no idea this company is such a failure. If I had known better, I would never ever use their service, I'd even go collect it by myself. Do not repeat my mistake. Avoid this courier! Worst service ever!”

Helpful Report

Posted 6 years ago

“They rang and emailed to confirm an 08:00 to 10:00 delivery slot, we waited and waited, nothing. Rang their customer services at 11:00 to be told, after a wait, that the driver was on his way to us, and after enquiring how long that was likely to be, was told 10-15 minutes. That despite their online map that showed their vans position to be a good 1.5 hours away. I gave them the benefit of the doubt, maps and technology can go wrong. Still nothing arrived until 13:00, 3 hours late. Driver said no-one had rung him and they werent given any schedule to follow, just a list of post codes and they sort it out themselves. So thats a lie from customer services for starters. Then of the three items that were supposed to be delivered, they only had two. "Not my job mate, we only deliver what we are given" On to today, yet another confirmation SMS, your order will be delivered between 08:05 and 10:05, its now 11:26 and Im not hopeful. We both work and one of us is taking time out to wait for this shower of incompetents”

Helpful Report

Posted 6 years ago

“I don't usually leave reviews but DX has annoyed me so much that I will post this everywhere I can - They are and Absolutely Abysmal Company, Arranged for an item to be collected with DX, collected on second attempt - a week later it still hadn't arrived, chased them by email as they will not answer phone, they then said by email parcel damaged and has to be returned to sender - a week later tracking updates to say it's been delivered back to sender and who says it has not been delivered. DX ARE A COMPLETE AND UTTER WASTE OF SPACE, DO NOT USE - YOU WILL REGRET IT - I CERTAINLY DO!!!!!”

Helpful Report

Posted 6 years ago

“Absolutely disgusting service all I got was lies, every excuse you can think of . Could not find address . Lies was not in to sign Lies, driver not well ? Van broke down . I was promised a Saturday delivery on Friday on Saturday I was told it would have to be rebooked for 29th Thursday MAY I can honestly say this is the worst company I have ever dealt with . Do not use them be warned”

Helpful Report

Posted 6 years ago

“Absolutely disgusting. I missed the first delivery of a letter which I needed to sign for, I have ried to rearrange delivery, and they are telling me they have already delivered it!!”

Helpful Report

Posted 6 years ago

“Absolutely abysmal. This is the second time I've had the unfortunate experience of dealing with DX and in both cases the handling of the deliver times have been awful. The first time the deliver failed two days in a row after tracking it literally no more than 200 meters way (due to running out of time). Fine, lets forgive that. This time, the delivery was attempted twice at 7:30am, despite the Standard Delivery time being listed as between 9am-5pm: > Standard redeliveries will be made between 9am and 5pm. Please ensure that you or your authorised representative is available to sign for the redelivery on the day you have booked. After trying to contact over the phone and being cut off, I sent an e-mail asking if they can deliver between 9-5. To which the response was "we can re-arrange a delivery or you can come pick it up". Obviously re-arranging the delivery isn't going to help if you can't actually delivery it when you say you will within a 9 hour time slot. I tried calling again and ended up speaking to someone who didn't have a clue and sounded like they would rather be anywhere else than at a DX office. Apparently he had to put a note on my order for it to be delivered between the times they themselves set? Who knows if I'll ever actually receive this.”

Helpful Report

Posted 6 years ago

“Absolutely terrible experience. They are supposed to be delivering a passport from the passport office. They have had it in their possession well over a week. They claim to have attempted delivery twice but on one of the days in question there was someone at home all day. They never left a card or anything to suggest they ever made it to my front door. I found it impossible to speak to a person until the passport office put me through at their end. I have just given directions to someone to pass on to the driver which was like pulling teeth. The delivery slot is 9-5pm which is ridiculous especially as they have my mobile and could easily call an hour in advance so that I do not have to stay at the house all day. It remains to be seen whether they deliver today.”

Helpful Report

Posted 6 years ago

“I’ve been waiting over a week for my delivery. They don’t deliver at weekends, give no indication of a possible time (anytime between 8am and 5pm), cancel delivery at a moments notice, can’t be contacted and if you attempt to rearrange on line this puts back your delivery date by 2, 3, 4 or in my case 5 days! Horrendous delivery service-as previous reviews state: avoid at all costs!”

Helpful Report

Posted 6 years ago

“Four delivery attempts for a passport so far, and still no sign of it - first one called me and said they found no one in (I was home all day), second time nothing at all, third time left a card (even though I was home again - did they even knock? They didn't try calling), fourth time I paid extra for a morning slot, and no delivery. Managed to get through on phone, they said they would call back and of course they didn't. Apparently (even though I presume all their drivers have mobile phones?) they couldn't contact the driver to see where they were....Sent an email too, but no reply to this. How pathetic can a company be?”

Helpful Report

Posted 6 years ago

“1st delivery damaged and no wonder. Parcels strewn about across back of delivery van bashing into each other. Re-delivery...damaged. Delivery guy said I know its a bit damaged but as first one was damaged thought you would accept this one.. WTF. Now on third delivery of same item or rather non delivery. Text night before with time slot. Time slot passes and 2nd text with new time slot. Time slit passes. Company called.....oh driver had trouble getting to parcel and will return at 5pm. Total BS. No one came back and my CCTV proves it. No idea where my parcel is or when I will get it. AVOID DX LIKE YOU WOULD AVOID THE PLAGUE.”

Helpful Report

Posted 6 years ago

“Was awaiting a delivery of a sonos speaker which was part of a mobile phone deal. I waited all day at home only to check my tracking info to be shown it has been delivered and signed for... Not by me... Not at this house it hasn't!”

Helpful Report

Posted 6 years ago

“Called 5 times to inquire about a shipment but they never answer the phone. I was put on hold for 10min each time before I hang out.”

Helpful Report

Posted 6 years ago

“Shocking, 5 different dates I was given for delivery and it didn't arrive on any. Still waiting even though I was again promised I would receive today!!! Never ever use this company”

Helpful Report

Posted 6 years ago

DX is rated 1.2 based on 2,338 reviews