DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,358 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had really poor service from DX driver Lewis. Received text in the morning advising that lewis would delver that day between 16.32hrs and 18.32hrs. Lewis has delivered to me before and must have known that parcels have to be left at Reception and that they close at 17.00hrs. Since I was needing the goods for first thing the next morning I went and sat in my car at Reception until 18.45hrs with no show by Lewis. I then received a text the next morning to say he would attempt to deliver, without and explanation for his no show, between 16.40hrs and 18.40hrs!!!!!! How stupid is this guy? I contacted the company supplying my goods who had DX 'phone and assure me that my goods would arrive that day before 17.00hrs and that Lewis would 'phone me when he was at Reception. At 16.50hrs I 'phoned Reception to see if my goods had arrived, and was informed they had, ten minutes previously - so where was the call from Lewis? DX are most definitely the worse delivery company I have ever experienced.”

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Posted 1 year ago

“This company delivered to the wrong address, wouldn’t own up to their mistake, and because they could show that the package had been delivered, albeit to the wrong address, I was unable to claim a refund from the online auction site that it was bought through, a week or so went by, knock on my door, it was the lady whose address the item had been delivered to, all’s well you might say but maybe another day I wouldn’t have been so lucky. Date”

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Posted 1 year ago

“Worst service ever. Chat times out waiting for their response. Driver didnt even show up. Urgent delivery made late for no reason”

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Posted 1 year ago

“Delivery due, no time slot other than 0800 -1800. 17.20 update breakdown/accident. I smell bulls***. No further updates. Suggest didn’t deliver due to overloaded workload.”

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Posted 1 year ago

“1st time used they were rubbish. Now another company I ordered from uses DX FREIGHT (which I didn't know) supplier states picked up 2nd August to be delivered 6th August. DX now say they don't even have my parcel. In future b4 any orders I will request who carrier is.”

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Posted 1 year ago

“Had a parcel delivered today and they parked on next doors drive and then reversed on to the opposite drive and then drove over some ones grass . Very poor will not use then ever again NO RESPECT for other people property !!!”

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Posted 1 year ago

“I was due to receive a parcel being delivered by DX. They stated a time period of 12:06-14:00 and at 12:15 I received a text to stated delivery was missed. No attempt was made and therefore a card was not left. When I attempted to call their customer service there was no response!”

Helpful Report

Posted 1 year ago

“Your Driver came yesterday morning 05-08-2024 around 08.10 said he could get to my package, and he would pass back later with it which he didn’t, i get a email saying sorry we missed and reschedule, my Son works for DPD and would have never come with a parcel unless the customer wasn’t in. I found that disrespectful as i needed it for Monday morning.”

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Posted 1 year ago

“Item was to be delivered on Thursday then was told Friday then was told Monday so changed delivery address on Friday as nobody was going to be in on Monday had an email to confirm delivery address change but still ended up been delivered where nobody was in”

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Posted 1 year ago

“Shocking delivery service. I cannot recall one delivery by this company that went without an issue. I either have to give an alternative delivery address as they are the only deliver company who can’t find my address, or go and pick it up from Manchester myself which is a 50 miles round trip. Either way it’s always a hinderance to myself. I have got to a point where I won’t order items from a company that uses DX for deliveries however some slip through the net and I get the same issues every time….absolutely awful.”

Helpful Report

Posted 1 year ago

“Horrible service, stay away. Was meant to deliver on thursday, no delivery, rearanged online for delivery on firday, tracking says out for delivery, contacted live chat to find out its not scheduled for delivery that day! Agreed to pick it up from depot next week just to get status change online to "There is a problem with this delivery, please contact DX on 0333 241 0333 *" when called, automated system goes in a loop. redials you to another service that is now closed and hangs up. Zero information, update even tho website TOLD YOU TO CALL THEM! HORRIBLE would be understatement. STAY WELL AWAY!”

Helpful Report

Posted 1 year ago

“Really really poor experience. Told delivery was one day but never arrived, rescheduled for next day and then delivery cancelled for a second time (both with no excuse) and then had to go and pick up myself at the depot. All of this with no real explanation as to why. Avoid at all cost!”

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Posted 1 year ago

“after having a stand up altercation with one of their delivery drivers today of a parcel that was clearly damaged yet he wouldn’t let me inspect it and expected me to sign for it, then he grabbed the parcel away and refused to let me have it. what an utter disgrace the company are,”

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Posted 1 year ago

“As the reviews state 1 star service and only because you can't give 0.”

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Posted 1 year ago

“Ordered an item on next day delivery 5 days late and still no parcel. Delivery was apparently attempted but as per my cctv no delivery driver even entered the street. Poor poor service and customer service is awful and not helpful in the slightest”

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Posted 1 year ago

“Twice I have dealt with them, the first time they failed to steal my item the second time they managed to steal my item.”

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Posted 1 year ago

“Possibly the worst courier company so far, and that's saying something when we used to have Hermes before they were Evri.. Car part badly needed, ordered, apparently "out for delivery" at 8am, absolutely zilch turned up, no notification, nothing.. today, same thing, same time on the van, and we have nothing again!!”

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Posted 1 year ago

“Worst courier service in Uk, they deliver my important document at some other address without calling prior. I mean how can they do it ??”

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Posted 1 year ago

“Terrible delivery company left my bed downstairs refused to help bring it into my block and said if I did not move it within 2 mins he would take my delivery back never use this company there terrible”

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Posted 1 year ago

“Appalling service - I have been waiting two days for my delivery worth £500 - the tracking has not moved for over an hour and cannot contact anyone at DX”

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Posted 1 year ago

DX is rated 1.2 based on 2,358 reviews