DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,059 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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John Evans

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel meant to be delivered last Thursday still no sign”

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Posted 1 year ago

“Yep yet again a delivery service that cant keep there word been waiting in all day and the parcel never turned up, delivery slot was standard all day”

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Posted 1 year ago

“I usually only provide good and very good reviews but I feel this company is really not worth any decent review. The one star is an overinflated rating. DX is providing by far the worse delivery and customer care experience compared to any other competitor, starting from logistics, feeding customer information and feedback during tracking and delivery processes, lack of care in handling parcels, organising collections etc. I am struggling to get a simple parcel delivered, it appears it is the second day attempt ( relying on e-mails and tracking) although there was someone at home. Which normal person can spend days taking days off and checking behind curtains anytime you hear a van passing or stopping? I don’t understand why the seller is using their “services”, will review them as well and will mention it. I had bad experiences prior and here they are again. It is so frustrating no one can respond in real time, cannot just find out when a driver can arrive but mainly why they keep not delivering day after day…or they just do not come and report no one was present… it happened before.”

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Posted 1 year ago

“....Sorry to hear that you had a bad experience with DX, What went wrong?..... Honestly do they really need to ask that, they know themselves the service run! Supposed to arrive yesterday , never showed up ! Phoned the next day to ask where it was, was informed that we would get it sometime next week! I asked if it was supposed to be out and delivered yesterday why isn't it back out today as a priority ! Best they can do is sometime next week ! Honestly ... What went wrong ?? Well how about the company which chose DX to deliver my item.”

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Posted 1 year ago

“God help anyone expecting a parcel from these idiots”

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Posted 1 year ago

“Now 5-days late, never answer their phone and nobody available on the online chat - complete joke of an outfit. With all the shocking reviews along the same lines, why does anybody at all use them?”

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Posted 1 year ago

“Can i give them a -100 not even worth a 0. The worst company i have ever encountered in my 40 odd years. My delivery was due 3 days ago and even though i am in and sitting out in the cold during the time slot they never come to my area and still have the effrontery to send me sorry we missed you. A sham company. They wont even answer the calls until after 45- 1 hour.- I will be raising a complaint useless company”

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Posted 1 year ago

“Ordered two radiators through a supplier. Only one arrived. Both were dispatched from supplier at the same time. How on god's earth can a two part order be split up during transit..?! Especially two heavy radiators 1800 x 600 in size.! This is not the first time I have had issues with this courier company. Any potential suppliers need to be aware of this as it reflects on their own service, to a degree where by I probably won't use this particular supplier again. It's not the suppliers fault at all, but personally cannot have work held up due undelivered items.”

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Posted 1 year ago

“Useless lazy people. My delivery was due today, I am home but I wont open door unless you knock or use the ring doorbell!!!!! Driver got out of his van walked around his took pic of my house and left. I evenwent outside and said do you need me? He ignored and left!!!!!!”

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Posted 1 year ago

“Once more my delivery didn't arrive on the said day and I took time off work. The tracking stopped with no explanation. Another wasted day. At least this time I didn't get any lies saying delivery was attempted. If I knew DX Express were the carriers I wouldn't have bought the item.”

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Posted 1 year ago

“Lied about attempting fo deliver. Had booked off the afternoon as well. Online chat is useless. Have to arrange a redelivery myself, which means booking more time off. Absolute joke”

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Posted 1 year ago

“Absolutely disgraceful company from the get go. My mother could’ve delivered 7 babies before they delivered my parcel. Delivery was 1 week late in fact it actaully wasn’t even delivered, I had to drive 66miles to the airport to collect my parcel. Customer service was also a joke rang them and had to ring about 7 different numbers they gave me before I got an answer and still never got no information so I took it upon my self to drive to collect my parcel. Tracking updates say “they tried to deliver my parcel” 6 days in a row but I still had to go collect it myself Absolute scumbag of a company”

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Posted 1 year ago

“Absolutely disgusting service.what a joke.”

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Posted 1 year ago

“Tracking showing out for delivery today which was Saturday and I had to stay at home whole day because I didn’t want to miss the delivery. It’s a car battery and I am stuck without my car. It’s Sunday today 11.30am. Item still showing out for delivery. It is very frustrating. Worst delivery company in uk”

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Posted 1 year ago

“Supposedly tried to deliver Wednesday at 7.13 am,we were at home and nobody showed up on ring cam.The delivery was actually changed to Friday as other plans for that day .On going out that day I found one of the 2 expected parcels dumped in the entrance to our block of 20 maisonettes,just left there for anyone to take,parcel damaged and things spilled out on the ground.E mail sent to us from supplier saying they were unable to deliver!! Today expected delivery time 8 .38 - 10.38 ,nobody came so checked entrance to building and again dumped there.Disgusting service”

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Posted 1 year ago

“DIABOLICAL LIARS DONT USE THEY DONT DELIVER AND LIE ABOUT UNABLE TO ACCESS A REALLY EASY ACCESS ADDRESS WHICH HAS 24hours SECURITY CAMERAS AND YOU GUESSED IT - THEY MUST BE INVISIBLE!”

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Posted 1 year ago

“Told delivery one day waited in never arrived The next day email said out for delivery never arrive message from DX saying they'd missed us and left us a card. THEY HAD NOT been or left a card we were in and my ring doorbell would tell me if someone was at my front door. They now say they'll deliver next day. I'm keeping my fingers crossed. Ii would never use DX .”

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Posted 1 year ago

“I have had two deliveries parcels sent using Dx , every day they send meva time slot and then it does not arrive and then the next day they send me another time slot and it does nt arrive , this goes on for 3 or 4 days totally rubbish coutier dont use them”

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Posted 1 year ago

“Been waiting a week now for a delivery and since the item, a rather expensive bike rack, arrived at their depot it has not moved. I contacted them Friday and was told an agent would be calling me straight back. Have contacted them again and given the same response, so much so that I think their Live Chat is actually an AI tool. And to compound matter I have now been disconnected twice by their chat system - and their call centre appears unmanned. Awful company. Zero Stars and zero bike rack!”

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Posted 1 year ago

“I was requested to post and submit government documents through the DX parcel system. On posting, I received a tracking number that the system did not recognize. On calling customer service I discovered they've discontinued their call center in favor of a live chat. Opening the chat no operators were available for over an hour. I still have not been able to get through to anyone who works at DX customer service. Their customer support is non-existent.”

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Posted 1 year ago

DX is rated 1.2 based on 2,059 reviews