DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,282 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,282 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was expecting a delivery from DX on 21st August, waited in all day ,all day Saturday, followed my order on their tracking device ,says parcel delivery vehicle at 22/08/20 @02:12am,at this time of writing this no one has been in touch to say when I will receive my goods .! Not a very reliable company, will definitely not recommend this company to anyone else Also very hard to phone said company to find anything out!!Rant over ,zero stars from me”

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Posted 5 years ago

“Avoid. They were the chosen courier from a supplier I had ordered from. I received an email to track my order, with no tracking number. Managed to retrieve the tracking number from the supplier as dx were unable to help. Got a notification to say the package had been successfully delivered and signed for. I was out of the area. Not home. I happened to be on holiday at the time and wouldn't be back for several more days. Spoke to customer service at dx to find out where it had been delivered to who said they cannot contact their drivers. Absolutely abismal. Transpired they had left it outside in the rain. The package contained school uniform that could well have been ruined.”

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Posted 5 years ago

“I had the misfortune to have a supplier use this courier. It took 3 days for them to deliver a blind following a call to the supplier and DX DELIVERY and numerous emails. On the 1st day that delivery was due I received an email advising delivrry could not be made because the drivet could not find my address?? As the email instructed redelivery was arranged for the following day. Still no delivery. On the 3rd day following numerous correspondence to DX complaint about their service and email advising delivery would happen ,"around 2pm", delivery was received around 5pm. I companies want to keep their reputation I would suggest they do not use DX DELIVERY. I found the only way to get past their automated call system and to actually speak to s human was to give a wrong post code. As thus foes not match their records I was passed to their call centre.”

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Posted 5 years ago

“My experience is eerily similar to so many listed below. I genuinely don’t understand how they function such is the disorganisation. If any company reads this please know that if you use DX, customers will not order from you again. The service is so, so bad.”

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Posted 5 years ago

“Dx do you not see or care about these awful reviews? DX emails I received this week.Monday out for delivery today. It didn't arrive.Tuesday out for delivery today. It didn't arrive.Wednesday out for delivery today. It didn't arrive So three wasted afternoons. No notifications the driver was out of time. Zero customer care or service. Utterly shambolic. Zero star review.”

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Posted 5 years ago

“Live plants due on Monday no sign redeliver Tues no sign redeliver Wednesday no sign . Week in a box expecting twigs use these deliverers at your peril”

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Posted 5 years ago

“Can I just say Nikki from dx has been a absolute star nothing to much trouble in sorting out some delivery issues very impressed by DX”

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Posted 5 years ago

“Absolutely shambolic company. Didn't turn up with my passport when they should have, tracking numbers never work, staff very unhelpful and you'll get more sense out of a goldfish than the staff operating the live chat on the DX website. Avoid if you can, unfortunately I couldn't as they have the Embassy contract which beggars belief.”

Helpful Report

Posted 5 years ago

“Just received a 'we could not find your address' email from them when our house sign is clearly displayed on our front fence. An unsigned white van slowed down slightly and then drove off without stopping. We tried calling customer services (where it says 'talk to one of our team') but just an annoying automated line. No delivery, no joy. Wouldn't recommend.”

Helpful Report

Posted 5 years ago

“3 out of 3 deliveries. Delivery 1 Condition of products was not up to expected standard. All items bashed about due to lack of strapping down on lorry, one item having to be returned due to extensive damage despite good packaging. Delivery 2. Following above redelivery was scheduled for 20/06/20, no correspondence received and delivery didn't arrive. On raising query with my supplier I was told it was out for delivery that day (22/6/20). Not a good experience! Delivery 3. Another delivery due today but despite 2 emails and 2 text stating delivery would be today (17/8/20) we are now told they haven't got parcel. I have contacted supplier who tell me DX picked up parcel on 14/8. Do not use company is incompetent.”

Helpful Report

Posted 5 years ago

“Do not ever use this company—utterly incompetent. Repeated failure to deliver items.”

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Posted 5 years ago

“Stayed in all day waiting for DX to collect a bike. Next day had phone call from them assuring me collection would be following day. No one turned up. No phone call to explain. E mailed company asking what went wrong, no reply. Bike collected following week by parcel post”

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Posted 5 years ago

“After 3 x failed deliveries very frustrating!.. Got delivery yesterday. Staff extremely polite & apologetic and worked hard to resolve. Everyone out there patience and empathy to hard working drivers during this pandemic and road works which seem to be everywhere which accounts for delayse etc. Well Done DX Thankyou.Ray Squires”

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Posted 5 years ago

“Wickes used DX to deliver a kitchen to me next day. More like next week! Their tracking system (which is useless) says that they will deliver... yesterday! How rubbish is that! Given that their only task is to deliver something when its supposed to be delivered this is a real fail. Hopefully Wickes will start using a more reliable delivery company.”

Helpful Report

Posted 5 years ago

“Useless delivery company! They were supposed to deliver a package to my work address today (3 days late) and have just emailed me to say they are unable to do so, no reason given, just they will not be delivering and telling me I need to call their customer service. Called customer service, to here a recorded message that quickly quotes an email address for you to send your query to and promptly hangs up on you. Being an office building, there has been someone here since 7:30am today, so they can't claim no-one here to receive the delivery. They also collect a lorry load of pallets from our building every day, as for some strange reason we use them for all our deliveries, so its not like they don't know where we are located. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“Two weeks after DX initially tried to deliver my parcel they are still making excuses and have failed to deliver on 5 separate occasions with absolutely no explanation. 2 complaints and 5 phone calls and now they are refusing to communicate at all. Absolute joke. Avoid like the plague.”

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Posted 5 years ago

“Had a delivery slot 10am-6pm only told this on day of delivery had to go out so emailed and asked for package to be left in safe place at property to which they replied no our policy is for parcels to be signed for and handed over by driver. Ok so since when during a pandemic do we sign. He then said ask the driver about this ok but just told you we are not in. To top it all off my husband arrived home to find our £90 parcel on the door step this v Company is a joke AVOID.”

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Posted 5 years ago

“I hate to leave bad reviews because it can affect people’s jobs but quite obviously there appears to be one simple thing that DX can’t do that other delivery companies appear to be doing all day everyday and that is collect or deliver as promised. I was told by a very friendly lad that they would collect between 9 and 12. They didn’t turn up to collect so I spoke to two girls who just spoke over me at such an incredible speed it was funny. They just told me that although they’d said they would be with me between 8 and 12 they can’t guarantee it. Is it just me or does that sound like a rudderless ship?”

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Posted 5 years ago

“Called the customer service support team due to numerous issues with my delivery. Delivery has been delayed for almost 2 weeks and numerous times I've called to ask if my parcel was coming, they said yes but it never arrived. Spoke to their manager Josh and he was too unreliable to do anything about it. Useless team, pathetic couriers. Never again.”

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Posted 5 years ago

“Waited in all day no communication and item not delivered Have not even had the courtesy to tell me Ignorant poor unprofessional service”

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Posted 5 years ago

DX is rated 1.2 based on 2,282 reviews