DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,153 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would actually give the 0 stars if i had the option. Waited in all day for a parcel as they are unable to give an am or pm time slot. When i spoke to a customer advisor they said i would have to wait until 6pm as they had no live trackers on their vehicles. Shocking customer service definitely avoid at all costs if using them for your business needs as will reflect badly on your Company”

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Posted 5 years ago

“Terrible! They dumped and ran. Damaged our property squeezing the appliance in the doorway - ceiling light ripped, floor scratched and appliance damaged too. They then said "we'll sign for it, for you" then scarpared before we had a chance to say a word. I know times are different now, but....”

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Posted 5 years ago

“There not a good company at all. Massive let down on my delivery. 2 attempts and no card left and then the 3rd attempt I was told by 3 people it was coming today after choosing and paying for a slot and I waited up till 9pm and no delivery not even a apology. I'm in desperate need of my passport as my dad is dying and they didn't get my passport to me so I'm lucky if I get to go see my dad before he becomes morebill. I am absolutely gutted.”

Helpful Report

Posted 5 years ago

“Parcels should've been collected on the 16th, they texted the phone number I gave for collection on the 15th, apparently I should've called back, okay than they said collection will be on the 17th. On the 17th they had "IT issues", they didn't collect. The customer service representative is mocking people, her tone is like that, as if it was I who should be extremely nice to her, she can have an abrupt tone or as if I had time for her jokes, like trying to say my non-English name, obviously completely wrong.. on the 17th she first told me that there would be no collection after all, even though another colleague said otherwise in the morning, today she put me on hold for 11 minutes saying she would call the warehouse or somewhere, obviously to get rid of me. The parcels are still not collected and the money was taken. It's disgusting, it's taken so much of my time and I don't have my things yet.”

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Posted 5 years ago

“Great punctual service. Live tracking great service. Delivery men very courteous! Well done DX. Would defo use again!”

Helpful Report

Posted 5 years ago

“Paid for a DX 24 hour delivery via Parcel2Go to a hotel that was OPEN, over a week later still not delivered to the OPEN hotel, never again!”

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Posted 5 years ago

“Absolute rubbish don’t even bother can’t even deliver when they say even though late and call to say there’s a problem or email worst customer service ever if I could give 0 I would”

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Posted 5 years ago

“I had to rearrange a delivery date as they never turned up when they said they would. When they did deliver it, they delivered it to wrong address and left it outside the door. They sent me an email saying it had been delivered and signed for. I had to chase them up all day to find my very expensive parcel. Around 7 hours later they said that the driver had returned to the address where he left it and it was no longer there. My package is now lost and I have to take it up with the retailer. A delivery company who can’t get the right address. You’re not very good at this are you DX?”

Helpful Report

Posted 5 years ago

“I received text massage my passport will be deliver 12 june i booked flight ticket on 16 june i waited all day home I received again text massage 6:30 pm driver left calling card couldn’t deliver they are lie very bad service passport office shouldn’t work them”

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Posted 5 years ago

“My item arrived smashed to peices all I got from the driver was sorry I am So upset that my item that was a jug and bowl and been around over 75 years is now no more. And no refund”

Helpful Report

Posted 5 years ago

“I ordered some products from Wickes to be delivered by DX for a particular delivery date a week ahead. Nearly 2 weeks on from delivery date they have not arrived and I have no tracking number to pursue it with DX. Wickes have been impossible to contact (was in queue over an hour on the phone and they are not answering emails). No communication received from DX but there has been between 2 and 4 people in the house at all times since order placed so I don't think we missed it.”

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Posted 5 years ago

“After reading some poor reviews was a bit worried that I would have issues with the garden furniture I had brought How wrong I was to worry.They gave me a delivery date I accepted and they kept me informed right up to the day of delivery,which again was great can not fault the service”

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Posted 5 years ago

“COMPANY SAID IT WAS DELIVERED, WE HAVE RECIEVED NO PACKAGE. THEY DID HAVE A PICTURE OF OUR FRONT DOOR BUT NOTHING OF THE PARCEL BEING DELIVERED AND IT WOULD NOT OF BEEN A SECURE PLACE O LEAVE A PARCEL ALTHOUGH I TRUST MY NEIGHBOURS AND PASSERBYS. HAVING TO CONTACT OUR BUYER NOW AND ASK THEM TO INVESTIGATE . DREADFUL SERVICE”

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Posted 5 years ago

“Have had two orders from an Amazon third party seller delivered by DX...They both arrived at least two days early to a small town in the middle of Wales!!! Have had nightmares with some of the other courier companies, but speak as I find this has been great!!! Even more so considering all the pandemic problems!!!”

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Posted 5 years ago

“Awful driver. I had a mattress delivered, I understand he was by himself but he didn't ask for help he just demand. Then he just dumpt it by the front gate and left without goodbye.”

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Posted 5 years ago

“Lovely email from this company to tell me my delivery was on its way, followed by delivery one day earlier than expected, can’t get better than that. Excellent service. I rate this company 5stars, but couldn’t get this accepted at the end of the survey. Thanks for everything, highly recommended.”

Helpful Report

Posted 5 years ago

“Had three deliveries from Dx. 1st one was lost and am still waiting for an out come. The next one turned up and packaging was damaged and the 3rd one which was a ladder turned up with a dent in it which wasn’t spotted until after I’d signed. Not good so far. Expected more from a company that delivers passports. Having looked at the other reviews it seams I’m not alone. Could not recommend them.”

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Posted 5 years ago

“I've had 3 different items delivered by this company - 1st time 3 boxes should have been delivered, only 1 arrived and had to wait a week for other 2 despite them all being received from supplier at same time - didn't respond to complaint. Then last week and the week before they delivered our items to a completely different address to the one on the paperwork and labels. Again no response to complaint. The basic requirement of a courier company is to be able to read an address and physically find it! They can't get that right - why are they still in business???”

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Posted 5 years ago

“I have been told my delivery would be delivered on 3 separate occasions. The first the driver did not knock on the door! and drove away. Tue second time my item was due to delivered but was not located on the warehouse! The third occasion the delivery has not arrived again! no phone call no explanation.”

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Posted 5 years ago

“Well I'm actually impressed. Although my delivery was delayed a day I received a number of phone calls explaining the reason for the delay and when it would be expected to arrive. The delay, although I was disappointed, the reason was justified. The lady who's name I can't remember was very friendly, professional and it was the same person who rang me 3 times. My roof box arrived late afternoon in Brighton after traveling down from Kendal. It was undamaged. The driver although flustered due to a load of deliveries still left to do was polite and professional. We are living in testing times. Lock down for the last 10 weeks due to covid19. Thank you the DX team. I'm a happy chappie with my new roof box.”

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Posted 5 years ago

DX is rated 1.2 based on 2,153 reviews