DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,086 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“driver stolen my goods, and took a picture of "top" of my door to pretended he was there, as proof! no picture of the parcel at my door, just top of the door..dusgusting ! as it was garden toy for my boy he was do exited about it aswell! so i believe these people steeling it everyso often and selling it to make some wuick cash! disgusting! never buzz the door, never knock..is lockdown everyones home,”

Helpful Report

Posted 5 years ago

“Gave me 3 delivery slots since Friday then at last minute cancel done this 3 times.Told package has been in local depot since last week and don't know when they can deliver.Telling me one story and seller another won't trust this company to deliver anything if can't do work font take the jobs.”

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Posted 5 years ago

“Completely untrustworthy Courier service. Expensive items they steal”

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Posted 5 years ago

“This company is an absolute nightmare. Got message that address could not be found. Its really hard not to find 40acres Farm situated on the main road. Numerous messages sent with standard response. Next time I will be checking before ordering goods to make sure that I will not be dealing with this imitation of courier ever again. I have AVOID LIKE CORONAVIRUS!!! 0 STARS OR EVEN LESS.”

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Posted 5 years ago

“This has got to be the worst courier company in existence. For the last4 days they were telling us they would deliver and failed every time. They contradicted themselves on excuses - Covid19/van broken down/not loaded on van/no reason whatsoever. Will never deal with a seller using this delivery company again”

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Posted 5 years ago

“Would give 0 stars if that was an option still waiting a week later for delivery useless online chat who blame the pandemic and can't tell you when they will try and deliver even asked them to put a stamp on it as it's a small packet told no ps every other courier I use and post office are delivering on time would never use in future”

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Posted 5 years ago

“Had a call to say they dont have the resources to get my parcel to me today. I have taken time off work to be home after receiving 2 text confirmations confirming it will be here today. Blamed the COVID 19 situation... why not see what sources you have and then text customers so they dont have to stay home unnecessarily?? Just an idea. RUBBISH”

Helpful Report

Posted 5 years ago

“I am still waiting for my parcel to be delivered!It has been rescheduled 3 times and still no delivery.When I called they told me it was addressed to Leeds however it consisted of 2 packages and the first was delivered on the first delivery to the correct address.I have received excuse after excuse and new delivery date after delivery date.I am £100 down and they have done nothing to combat this.It feels although they don't know where my package is and just allowing time for it to be found.Will never use the company again”

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Posted 5 years ago

“No delivery window like DPD no phone contact had to try a look everywhere and plus customer service after calling a premium number no effort to to try and rectify a problem they had in the first place. In the building all day they cancelled and rescheduled for next day and don't even have the decency to warn when they're coming. After offering to collect or to try a for a 2nd attempt cant be done !?!? I'd stay away as far as possible”

Helpful Report

Posted 5 years ago

“Claimed they had attempted delivery but could not gain access to my property - what a load of rubbish! CCTV confirms DX are telling lies. Email complaint got a standard response. When parcel did eventually arrive it was left on the doorstep - this is fine bearing in mind the Covid issues but DX then contacted me to say the parcel had been delivered and signed for by me!!!!!! Item was also damaged as it appears something heavy had been put on top. Simple mathematics: DX = lies Use them at your own risk.”

Helpful Report

Posted 5 years ago

“Item due for delivery today, but the tracking states that a calling card has been left but it hasn’t. Having been playing the front garden all day, there’s been no sign of a DX courier, let alone an attempted delivery. This has happened several times when DX have been delivering - never had an issue with any other courier.”

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Posted 5 years ago

“Text to confirm delivery date, delivered day early but do not know where and who signed for it. Daughter passport and doc now missing. Customer service can not tell me anything and can not confirm who signed for my daughter things. Worried sick now”

Helpful Report

Posted 5 years ago

“Should have received my item between 16th and 18th March 2020. Managed to get through to the automated answer machine on the 20th March. I was informed that the driver attempted to deliver the item at 10:41. I was in the lounge waiting for delivery. There was no ringing of my door bell. No knocking on the door. He apparently took a photo of my home. No card was left. I've had to drive to the collection point at dx in the hope my package is back from it's outing. I for one will never recommend this company to anyone who is thinking of using them.”

Helpful Report

Posted 5 years ago

“Booked and paid for the delivery of an important package with DX which had to be delivered on time. They stated they would collect it on a specific day from my address. The DX courier did not turn up on the day specified. After waiting from 9am to 5.30pm I contacted them and got no apology or explanation. Abysmal Service. Had to re book delivery with a reliable Courier.”

Helpful Report

Posted 5 years ago

“Worst delivery company on the plant. Not only do they send you false texts about when the goods will arrive they lie and try and blame the company who have sold you the goods. Avoid DX like the CoronaVirus.”

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Posted 5 years ago

“AVOID AT ALL COST. GOT A MESSAGE THAT MY DELIVERY WAS COMING TODAY. WAITED AT HOME ALL DAY ONLY TO BE TOLD, THEY DIDNY SEND ME A TEXT MESSAGE. FORWARDED THE MESSAGE TO THEM AND NOW, THEY ARE SORRY. I AM GUTTED. CALLING ME A LIAR???? HOW DID THE TEXT MESSAGE FROM YOUR COMPANY GET ON MY PHONE EVEN TELLING ME MY ORDER NUMBER AND MY ADDRESS AND SURNAME WHEM I TRACKED ON YOUR WEBSITE? A V O I D!!!!!!”

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Posted 5 years ago

“I have now had 2 deliveries each with frustrating problems. After being notified of the delivery date, the first arrived 24 hrs early and the second didn’t arrive until the following day, and still outside the stated delivery window. Having taken time from work to ensure I was available to receive the deliveries, I ended up having to wait for twice the time at great inconvenience. Despite no delivery, I received no explanation; just a new text message at 0900 hrs the following day stating that the delivery would be between 0700 and 1200....and it arrived at after 2pm! Contacting DX was a nightmare and it seems pretty poor service when competitors can provide up to the hour tracking info and follow through their promises! This is pretty unprofessional and needs sorting out!”

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Posted 5 years ago

“Driver said delivered but have been told still at depot liars”

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Posted 5 years ago

“Very unreliable ,fobbed off by online chat as thay know thay go home at 5pm ,I'll never use this company again worst company anyone could ever use avoid if possible,I read online thay were going to sack a driver for not delivering a parcel at a closed down address but thay can't even deliver a parcel to a active known address”

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Posted 5 years ago

“never use it , most worst company, Every time driver will come to your door and will slip a card through without ringing door. This happened to us multiple times. I believe they get paid for each delivery rounds so trying to make people arrange re deliveries”

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Posted 5 years ago

DX is rated 1.2 based on 2,086 reviews