DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,053 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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115

Anonymous

Anonymous // 01/01/2019

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“They appear to be keeping what they are supposed to deliver…twice we have mattresses go missing and they pretend they tried to deliver, apart from the extended time to get things, they surely should be checked by the seller?!?”

Helpful Report

Posted 4 years ago

“Worst company, they have lost 2 packages, a mattress and a replacement mattress for the first one they lost, supposed to be delivered to me and no explanation. Do not use this company they are dodgy and very unhelpful, can’t phone them to ask anything and the website is useless they say they will help and then cut you off. If I could give them no stars I would.”

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Posted 4 years ago

“Should be able to give no stars. Absolutely shocking service backed up with shocking customer service. Parcel didn’t arrive after waiting in all day, no communication and unable to contact after the time you have to wait until to see if it arrives.”

Helpful Report

Posted 4 years ago

“Useless- 3 times failed to deliver on scheduled date - website lies saying card left - automated phone service says delivery attempted at 0 hours- website contradicts itself saying ID required for redelivery then say no ID”

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Posted 4 years ago

“I was expecting delivery today per their tracker system. I have gotten 3 different answers from the same company. The chat system says the package wasn't scanned at the depot and they don't know when delivery will be. The phone system says that delivery will be on Friday at the earliest (today is Wednesday).”

Helpful Report

Posted 4 years ago

“Poor poor delivery service, expecting deliver of furniture, no show on delivery day and no contact to say it would be late even though they delivered to an area 10 minutes up the road from where I live. Now have to wait extra days without the furniture I need. Very unprofessional. Would never use this company given the choice. AVOID”

Helpful Report

Posted 4 years ago

“Very unreliable! This is the third day, I am waiting for DX to collect 13 packages from my home. They failed already twice and the only think they say is: We will deliver tomorrow. I stay all day off work, waiting for someone to come but sadly, no one comes. The customer service is extremely rude and not useful. I have lost hope that these packages will be collected at all. Please avoid DX, if you can!”

Helpful Report

Posted 4 years ago

“I would give zero! Email and text to deliver on specified day (which I paid extra for) 5.43 am tracking read out fit delivery today. 5 pm still no sign check tracking to show there is a problem. Customer service worse than useless told me it was never out for delivery. It may come next may not!! Avoid this company at all costs”

Helpful Report

Posted 4 years ago

“Delivery was supposed to be here by 14.45. They were north east of city, I'm on the west. Now heading south of city! When am I getting my parcels?? I've taken the day off work to be here 😡😡😡”

Helpful Report

Posted 4 years ago

“If I could give zero stars, I would. Avoid DX delivery at all cost! Today, they delivered my urgent letter to another place and claimed that it was delivered to the correct address. We were home the whole day and I had been promised that the courier would call if there were any issues with the delivery. No one called or came to our door - I only got an email saying that it had been delivered. The customer service only said that the courier says they delivered to the exact address and didn't do anything to help me when I said that I hadn't received anything and I asked where they had delivered it. The only response was to contact the sender. No help at all and they didn't take any responsibility for the misdelivery. The sender had received a picture of the place where it had been delivered and it was not my address or my door. The parcel is now lost and DX hasn't done anything to get it back. Don't ever trust your delivery with them, there are many many similar experiences like mine. Rather choose the Royal Mail delivery, at least you'll get your parcel delivered. I have now lost mine as no one knows who has it. Absolute scam company!”

Helpful Report

Posted 4 years ago

“Had an email to say plants ordered online from Gardeners Dream were being delivered today between 1.42 and 15:00 ..my husband has been home .I got back at 2.30 pm ..we both been in .nothing Upon looking at the tracking it says at 1.42 not enough details about address .. Have tried to contact number stated to ring cannot get through apart from an automated response which does not lead you anywhere .”

Helpful Report

Posted 4 years ago

“If I could give zero star I would, what do you do with peoples goods, throw them around, soak them. I'm so sick of this company. Why would anyone use this company. Disgusted.”

Helpful Report

Posted 4 years ago

“Poor service no emails or phone calls or txt message to track parcel and not good staff when checking on parcel delivery say anything to fob you off”

Helpful Report

Posted 4 years ago

“I've ordered a recliner chair off eBay I should of got it yesterday waited and waited still waiting I've just tracked it and it's still in Newark has been since 29th April so I'm now going to get in touch with the seller and demand a full refund Its a joke driver hasn't contacted me once”

Helpful Report

Posted 4 years ago

“Please suppliers use different couriers! I am used to free next day deliveries from a prime quality service so expect '24hr' delivery services to arrive on time. Having paid a £9.99 delivery charge I would expect DX to at least endeavour to deliver within contract. But no! 5 days later and still waiting with no expectation as the next 'working day' is now another three days away. What a shambles.”

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Posted 4 years ago

“Delivery of a bed took 3 weeks instead of overnight, eventually a replacement was sent and this arrived smashed and covered in red paint.”

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Posted 4 years ago

“My recliner chair from Furniture On Line was confirmed to arrive this Friday and in fact was delivered unannounced on Thursday. The driver said he was on his own and would need help taking it out of the lorry. I said that was impossible for me to do because of my injured chest and arm. He went to the van, dropped the heavy box on the floor and then tried to roll the big square box to my door. When I remarked that there were arrows on the box telling him which way up it was supposed to stay he said he was on his own. I asked why he was on his own and he said he had been subcontracted. They should never have sent such a big heavy item out with just one person and seemingly not even a trolley for him to take it from the lorry to my house.I have complained to the company I bought it from that they should not use such a disgraceful delivery service making the whole delivery experience so upsetting and distressing that I am actually not going to buy anything more from that company until I can be reassured that they have change their delivery company to a company that actually cares about and respect its customers. I cannot now be confident about the integrity of the recliner. Shame on you DX!”

Helpful Report

Posted 4 years ago

“My delivery 2as supposed to arrive on 14th April - waited in all day. No one came. Then saw an update on the tracking at Homebase saying 15th-18th but nothing on the DX site at all. Still nothing came. Today I got a text saying it would be here 2,40- 4.40 pm. Now its 5pm and I've been l3ftvdangling on the chat function for ages with no responses happening. What a TERRIBLE SERVICE. why does anyone use them??”

Helpful Report

Posted 4 years ago

“Total farce of a company been waiting two time slots now and nothing, phoning them is a no go as they don't even answer or put you on hold for hours, don't touch them with a barge pole.”

Helpful Report

Posted 4 years ago

“Booked two separate parcels to be collected by DX. When they collected them ,they attached the wrong pink barcode labels and sent both parcels to the wrong addresses. Then washed their hands of it and blamed everyone else . Obviously one parcel too many for them them to handle”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,053 reviews